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We have applied for individual sessions to the Departments of Insurance in New Hampshire, Oklahoma, and Texas for continuing education credit.   Please see the grid for updates on approvals and return to the site for updates on approved sessions

Continued for 2018 PLRB has waived the processing fee for continuing education requests in the designated states.   Please be sure you have a valid, current adjuster license in the states to which you are applying for credit.  All necessary forms and filing instructions will be provided at the Claims Conference registration desk.  All necessary forms and filing instructions will be provided on the Claims Conference mobile app.  Completed attendance forms must be received by PLRB by Friday, April 20, 2018.

APPROVALS (as of January 26, 2018)


NEW!  The PLRB Claims Conference educational sessions satisfy CPCU CE requirements.  Per the CPCU guidelines published by The Institutes, each CPCU is on the honor system to self-report.  


The Society of RPA has approved the Claims Conference for up to 15 hours of continuing education.  They have also approved the Flood Insurance Certification Program, held on Tuesday, April 16 rom 8:00 a.m. - 5:00 p.m.,  for 7 hours.


NEW!  Florida Dept. of Financial Services has approved the session “Law & Ethics for Florida Adjusters” for 5 hours of Florida Law & Ethics which will be held at the 2018 Claims Conference on Wednesday, April 18 from 8:30 a.m. – 4:30 p.m.

NEW!  Florida Dept. of Financial Services has approved the 2018 Claims Conference as two separate authorities -- Adjuster Ethics (3-24b) and Adjuster Optional (3-24C).   If you do not need hours within 3-24b, these hours can go toward Adjuster Optional 3-24c.

Adjuster Ethics credit (CE 3-24b)             ID# 103119                         2 sessions

Approved for 1.0 hours each of ethics credit

Bad Faith in Third-Party Claims   

Unfair Claims Practices Act: This is Jeopardy

Adjuster Optional credit (CE 3-24c)       ID# 103117                           92 sessions

Approved for 1.0 hour of credit for each, unless noted:

Adjuster as Witness:  Seven Deadly Sins

Adjusting Bodily Injury & Wrongful Death Claims

Analyzing Written & Recorded Statements: See the Truth

Appraisal Clauses: A State-by-State Analysis 

Appraisal Strategies:  Should I or Shouldn’t I

Art & Heirloom Claims:  Resolution Guidelines

Assignment of Benefits:  Policy Giveaway

Auditing Water Damage Files

Avoiding Subrogation Pitfalls: A Roundtable Discussion

Bio-Hazard Losses & Recovery

Biomechanics of Injury Causation: How People Get Hurt

Building Code Coverage in the 21st Century

Building Valuation Challenges

Business Income Claims: Resolving Problems 

Business Risks Exclusions in a GL Policy

CAT Management:  Advanced Mapping Technologies/GIS

CAT Planning & Response to Hurricanes

Catastrophic Injury Damages Models

Claims Advanced Analytics & Business Intelligence

Claims Contents: Avoiding the Pain

Claims Handling for Construction Site Accidents

Claims Strategies When Working with Public Adjusters

Claims with Emerging Building Technologies

Commercial Claim Building Code Scenarios

Confronting the “Reptile Theory”

Construction Defect Claims:  CGL Coverage Issues

Contractual Indemnity & Additional Insureds Liability

Craft Beverage Risk: Analysis & Adjustment

Critical Damages Issues: Property Subrogation Claims

Cyber Risks: Trends & Exposures 

Damage By Multiple Perils

Declaratory Judgment Actions: How, When & Why?

Defending Negligent Security Claims

Diminished Value in Auto Claims

Diminution in Value, Cosmetic Damage & Matching

Distribution Center Destruction: Managing the Loss

Driverless Cars: Liability & Coverage Issues

Drones & Their Use in Claims

Earthquake Claims Handling Accreditation

Earthquake Damage Assessment & Repair

Economic Loss Doctrine: Its Scope & Practice

Effective Use of Surveillance in a Fraud Investigation

Electronic Data Coverage Issues

Emerging CGL Risks: Challenges for 2018 & Beyond

Employee Dishonesty: Navigating the Unknown

Establishing Realistic Business Income Loss Reserves

Estimating with New Technologies

Evaluating Extensive Property Losses with Multiple Causes

Fire Claims Up In Smoke: The NFPA 921 Effect

Food Liability Exposures & Insurance Coverage

Foundation Engineering Design & Coverage Issues

Hail Damage to Light HVAC Systems

Handling Geologic Losses

Heavy Equipment Adjustment Challenges

Homeowner Conundrums: Issues & Analysis

Homeowners Liability Coverage: Current Trends

Independent Counsel Fees: Keeping Control

Large Commercial Hail Claims: Emerging Trends & Issues

Large Loss Commercial: Hurricane Meets Hotel

Large Loss Management: Developing the Adjusting Team    

“Legalized Marijuana” & Its Impact on Insurance Claims

Leveraging Digital Info in the Claims Process

Litigated Bodily Injury Claims

Litigation Management College                                     3.0 hours

Managing Claims Operations with New Tools

Mediation: Planning for Success

Misrepresentations: Coverage Considerations

Mobile Apps for Adjusters

Multiple Claimant Cases:  Minimizing Exposure (70)

Nanomaterials: Emerging Issues

Negotiating Strategies in Bodily Injury Claims

NFIP Flood Insurance Certification: Parts I & II          6.0 hours

PLRB On-Line Coverage Research

Property Case Law Developments 2017                     3.0 hours

Property Valuation: Insurance to Value

Quality E-Learning for Claims Adjusters

Recovering Payments Through Third-Party Claims

Reservation of Rights & Coverage Declinations

Resolving Difficult Claims: Strategies for Property Adjusters

Reverse Engineering & the Impact on BI

Sharing Economy: Complicating Claims & Coverage

Social Engineering Fraud: Cyber & Crime Coverage

Stress Management with Rising Claims & CAT Deployment 

Superstorms to Terrorism: State of Emergency

Tall Wood Buildings: Performance & Protection

Time Element: Gross Earnings vs Gross Profit

Time Element: When Disaster Strikes … Next Door

Traumatic Brain Injury: Evaluating Claims

Underwriting, Claims & Agents Partnership 

Uninsured Motorist Claims: Complex Issues

Use of Social Media to Investigate Claims

Waivers of Subrogation & Limitations of Liability


These sessions below are NOT eligible for continuing education credit by Florida Dept. of Financial Services. 

Attract, Develop & Retain Young Talent for Insurance Careers                    

Changing Mindsets with Organizational Change

Dealing with Challenging Customers

Delivering Powerful Presentations

Fresh Perspectives on Talent & Culture

Underwriting & Claim Handling of Historic Buildings

Women's Leadership in Insurance



Adapting to a World of Change

Unlock a World of New Opportunities

Network with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

Change Your Perspective

Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

Be Prepared

Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.

Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

Opportunity to network with other professionals and discuss relevant topics of the day.

PLRB remains the "gold standard" for insurance industry conferences.

For my first time attending I really felt like I took away many helpful points to use.

The conference was amazing and provided top notch educational opportunities, as it always does.

The sessions I attended were relevant to my job, engaging, and well done.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.



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