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As insurance claim industry insiders, we know that every day and 365 days a year outstanding claim service is rendered by thousands of our members. Often, these stories of outstanding claim service don't make the popular press. To promote recognition of these many examples of exemplary claim service, PLRB will recognize several claims professionals from our member insurance companies at the General Session on Monday, March 27

2018

Matt Beaver, Great American P&C Group
Neil Frederickson, Encompass Insurance Company
Blake C. Ricks, USAA Group
Jessica Skellenger, Liberty Mutual Insurance

2017

Fabiola Garcia, Citizen's Property Insurance of Florida
Julie Laven, Amica Insurance
Dennis Grasso, EMC Insurance
Sandi Purington, Electric Insurance Co.

2016

Cynthia Levey, Hanover Insurance Group
Teresa Hermann, Safeco Insurance
Jim Russell, Western National Insurance Group

2015

James M. Davis, Interinsurance Exchange of the Automobile Club
Christine Masciantonio, Hanover Insurance Group
Robert Gick, Allstate Insurance Group

2014

Jennifer Gomez, Georgia Farm Bureau
Jerrilynn Long, Liberty Mutual Insurance
David Moses, Hartford Insurance Group
Jack Smryl, Philadelphia Contributionship

2013

Jackie Humphreys, Indiana Farmers Mutual
Alex Lampasona, Amica Mutual Insurance
Paul Ost, CNA Insurance Companies
Travis Phifer, Grange Mutual Casualty Group

2012

Lori Saunders, Citizens Property Insurance Corp.
Jeff Walter, USAA
Vicki Walters, Grange Mutual Casualty Group


Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

Learning Has No Finish Line

Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


Met people who I've wanted to identify and meet for many years.

I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


Great job as always. Kudos to PLRB!

I was a first timer - I enjoyed the conference and thought it was very well put together.

Great job of keeping up with the times with education and speakers. Look forward to next year.

I was able to make some new contacts and revisit with some old.

Overall a great experience and opportunity to gain knowledge



PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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