PLRB Claims Conference & Insurance Services Expo

Sessions

Educational Sessions by Presenter- A

A B C D E F G H I J K L M N O P Q R S T U V W Y Z

Richard Ainsworth

Handling Challenging People & Difficult Circumstances

Tuesday 3:30 - 5:00
Wednesday 8:30 - 10:00

Richard Ainsworth, CPCU, AIC, AIM, Sr. Consultant, Equis Consulting
Tom Meier, Senior Consultant, Equis Consulting

Recognize the three dysfunctional go-to responses that will result in making the situation worse for you and the insured

Establish a system of boundaries that can help defuse your reaction to conflict

Increase your ability to manage dysfunctional patterns of interaction

Eliminate words that trigger reaction and provoke anger

Howard Altschule

Weather Experts in Claims: So Many Perils

Howard Altschule, CEO, Certified Meteorologist, Forensic Weather Consultants
Leonardo Garzon, PE, Managing Dir.-Latin America, McLarens
Bryant Green, JD, Attorney, Zelle LLP

Learn about the role of Forensic Meteorologists and how getting reliable site-specific weather reports early in the claims stage can help adjusters conduct a prompt and thorough investigation and help make the proper determination of cause and scope of the loss. Wind speeds, hail sizes, and rainfall amounts can change over short distances and how having accurate, site-specific weather historical information after each event can play major role in the claims resolution process.

Learn how engineers and adjusters use metrological data to conduct building envelope, roof, and cause and origin investigations—including the use of 3D Building information Modeling (BIM).

Understand the scope of investigate tools available under the “duties after loss” section of an insurance policy and how counsel can assist the adjustment team in discovering the information needed to investigate losses; including inspections, requests for information, proofs of loss, and examinations under oath.

Learn how to ensure the quality of the claims investigation will satisfy Daubert’s reliability factors, including: (1) whether the expert’s technique or theory can be or has been tested—that is, whether the expert’s theory can be challenged in some objective sense, or whether it is instead simply a subjective, conclusory approach that cannot reasonably be assessed for reliability; (2) whether the technique or theory has been subject to peer review and publication; (3) the known or potential rate of error of the technique or theory when applied; (4) the existence and maintenance of standards and controls; and (5) whether the technique or theory has been generally accepted in the scientific community.

Kelli Anderson

Smoke Chasers, Storm Chasers and PA'S! Oh My!

Kelli Anderson, Mgr., Special Investigations, American National P&C Group
Samuel Baumgartner, JD, Partner, Porteous, Hainkel & Johnson
Jonathan H. Colman, JD, Partner, Colman Perkins Law Group

Attendees will be identify the most common scenarios driven by questionable public adjusters including an understanding of the "supporting roles"

Attendees will be exposed to current PA schemes, concentrating on specific geographical areas, and how these are expanding to other venues

Attendees will take a deep dive on extensive hurricane, wildfire and hail loss claims and how public adjusters have fueled multi-million dollars worth of claims

Attendees will be educated on "outside the box" investigative techniques and legal theories to help deter future questionable claims

Jacqui Arnold

Adjusting & Subrogating a Large Loss: Magical Realism

Jacqui Arnold, FCLS, Sr. Claims Strategies Spec., Liberty Mutual Insurance
Sarah Friedman, WRT, RRP, OSHA 10, VP-Strategic Marketing, ServiceMaster by Gilmore
Alicia Gray, Claims Manager, Fides Insurance Group

Implement practical and decisive behaviors in the adjusting of a large loss involving subrogation

Assemble working relationships with subrogation, mitigation, consulting, origin and cause and litigation partners

Identify the strengths and weaknesses of a pursuing subrogation viability

Design positive outcome(s) from claims investigation and subrogation pursuit