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Bryce J. Adams

Property Case Law Developments: Personal Lines

State Approved CE Credits:FL NC TX

Tuesday 10:30 - 12:00
Wednesday 3:30 - 5:00

Bryce J. Adams, JD, Associate, Bullivant Houser
Nicholas W. Travis, JD, Partner, Clausen Miller P.C.

  • Describe how recent case law impacts claim investigation techniques
  • Identify key investigative materials and methods to assist in evaluation of a claim
  • Practice reasoning skills to apply policy provisions to factual scenarios
  • Analyze property insurance coverage issues from national and state levels
  • Richard Ainsworth

    Handling Challenging People & Difficult Circumstances

    Tuesday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    Richard Ainsworth, CPCU, AIC, AIM, Sr. Consultant, Equis Consulting
    Tom Meier, Senior Consultant, Equis Consulting

  • Recognize the three dysfunctional go-to responses that will result in making the situation worse for you and the insured
  • Establish a system of boundaries that can help defuse your reaction to conflict
  • Increase your ability to manage dysfunctional patterns of interaction
  • Eliminate words that trigger reaction and provoke anger
  • Set appropriate expectations and limits on an emotionally unreasonable client
  • Jason Allen

    Catastrophe & Contents

    State Approved CE Credits:FL NC

    Monday 3:30 - 5:00
    Wednesday 10:30 - 12:00

    Jason Allen, CAT Regional Claims Manager, Auto Club Group
    Paul Cousineau, VP Sales, CRDN

  • Describe the difference between perceived values and objective values when adjusting contents claims as it relates to catastrophes
  • State how Contents Claim bundling can be an effective technique to resolve a contents claim as it relates to catastrophe adjusting
  • Explain the importance of relationships between the claim participants
  • Assess technology usage when adjusting content losses
  • Chase Anderson

    Late Reporting Claims with Prior Damage

    State Approved CE Credits:FL NC

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    Chase Anderson, PE, Senior Associate, Thornton Tomasetti
    Roy Didion, Executive General Adjuster, Engle Martin
    Primitivo Suarez, Senior Project Manager, DBI Construction Consultants

  • Evaluate filing deadlines and inspection team alignment
  • Analyze loss event related materials
  • Investigate and document reported damage(s) and non-reported damage(s)
  • Interpret and compare reported and observed damage(s)
  • Anthony Antonellis

    Coverage Challenges with Common Property Endorsements

    State Approved CE Credits:FL NC TX

    Monday 10:30 - 12:00
    Tuesday 8:00 - 9:30

    Anthony Antonellis, JD, Sr. Partner, Sloane and Walsh, LLP
    Richard E. Beaudette, AIC, PCLA, FCLA, Sr. Examiner/Quality Assurance, Liberty Mutual Insurance
    Amy Mund, MBA, CPCU, Property Claims Manager, Amica Mutual Group

  • Dissect critical provisions contained in common property endorsements, such as sewer and drain backups, mold/fungi, cosmetic damage, and hurricane deductibles, among others
  • Evaluate new and emerging commercial and homeowners property endorsements and their implications for established claim adjusting practices
  • Identify frequent and unique coverage issues arising from common property endorsements
  • Describe recent court rulings impacting the application of common property endorsements
  • Shameem Awan

    Diversity, Equity & Inclusion

    Monday 10:30 - 12:00
    Tuesday 10:30 - 12:00

    Shameem Awan, CPCU, AIC, API, AINS, Assistant Vice President, Amica Mutual Group
    Rhonda Burns, Associate Vice President, Nationwide Group

  • Define what Diversity, Equity and Inclusion mean
  • Develop an awareness and understanding of unconscious bias
  • Recognize and address Microagressions
  • Encourage allyship and bystander intervention

    2023 Claims Conference Highlights

    We hope you will join us in Orlando for 3 days of expanding your story as a claims professional.

    • WRITE YOUR OWN AGENDA from over 100 educational sessions within 14 tracks taught by industry leaders
    • EXPAND YOUR NETWORK by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals
    • PREPARE FOR YOUR NEXT CHAPTER by making connections with a broad, innovative group of the industry's leading service providers at the Insurance Services Expo

    It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

    I like there are educated speakers who show genuine appreciation and passion for their topics.

    I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

    The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

    I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

    The informational sessions were very useful and gave me a lot of great things to bring backwith me.

    The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

    Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2023 Claims Conference.


    Diamond Plus




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