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Richard Ainsworth

Handling Challenging People & Difficult Circumstances

Tuesday 3:30 - 5:00
Wednesday 10:30 - 12:00

Richard Ainsworth, CPCU, AIC, AIM, Sr. Consultant, Equis Consulting
Tom Meier, Senior Consultant, Equis Consulting

  • Recognize the three dysfunctional go-to responses that will result in making the situation worse for you and the insured
  • Establish a system of boundaries that can help defuse your reaction to conflict
  • Increase your ability to manage dysfunctional patterns of interaction
  • Eliminate words that trigger reaction and provoke anger
  • Anthony Antonellis

    Coverage Challenges with Common Property Endorsements

    State Approved CE Credits: FL NC TX

    Tuesday 10:30 - 12:00
    Wednesday 8:30 - 10:00

    Anthony Antonellis, JD, Sr. Partner, Sloane and Walsh, LLP
    Sarah E. Mundy, AIC, AINS, Property Claims Manager, Amica Mutual Group

  • Dissect critical provisions contained in common property endorsements, such as sewer and drain backups, mold/fungi, cosmetic damage, and hurricane deductibles, among others
  • Evaluate new and emerging commercial and homeowners property endorsements and their implications for established claim adjusting practices
  • Identify frequent and unique coverage issues arising from common property endorsements
  • Describe recent court rulings impacting the application of common property endorsements
  • Shameem Awan

    Diversity, Equity & Inclusion

    Monday 1:30 - 3:00
    Wednesday 8:30 - 10:00

    Shameem Awan, CPCU, AIC, API, AINS, Assistant Vice President, Amica Mutual Group
    Jennifer L. Owens, SPHR, SHRM-CP, Sr. AVP, HR Personal Lines, Nationwide Group

  • Define what Diversity, Equity and Inclusion mean
  • Develop an awareness and understanding of unconscious bias
  • Recognize and address Microagressions
  • Encourage allyship and bystander intervention

    Call for Presentations for 2023 Claims Conference
    In Person Event Wellness Protocols

    We hope you will join us in San Antonio as we explore “The Art of Connection.”

    • Expand your horizons with over 90 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking by redefining what it means to be a claims professional today
    • Expand your network by reconnecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry’s leading service providers

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2022 Claims Conference.


    Diamond Plus




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