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Richard Ainsworth

Handling Challenging People & Difficult Circumstances

Tuesday 3:30 - 5:00
Wednesday 8:30 - 10:00

Richard Ainsworth, CPCU, AIC, AIM, Sr. Consultant, Equis Consulting
Tom Meier, Senior Consultant, Equis Consulting

  • Recognize the three dysfunctional go-to responses that will result in making the situation worse for you and the insured
  • Establish a system of boundaries that can help defuse your reaction to conflict
  • Increase your ability to manage dysfunctional patterns of interaction
  • Eliminate words that trigger reaction and provoke anger
  • Howard Altschule

    Weather Experts in Claims: So Many Perils

    Howard Altschule, CEO, Certified Meteorologist, Forensic Weather Consultants
    Leonardo Garzon, PE, Managing Dir.-Latin America, McLarens
    Bryant Green, JD, Attorney, Zelle LLP

  • Learn about the role of Forensic Meteorologists and how getting reliable site-specific weather reports early in the claims stage can help adjusters conduct a prompt and thorough investigation and help make the proper determination of cause and scope of the loss. Wind speeds, hail sizes, and rainfall amounts can change over short distances and how having accurate, site-specific weather historical information after each event can play major role in the claims resolution process.
  • Learn how engineers and adjusters use metrological data to conduct building envelope, roof, and cause and origin investigations—including the use of 3D Building information Modeling (BIM).
  • Understand the scope of investigate tools available under the “duties after loss” section of an insurance policy and how counsel can assist the adjustment team in discovering the information needed to investigate losses; including inspections, requests for information, proofs of loss, and examinations under oath.
  • Learn how to ensure the quality of the claims investigation will satisfy Daubert’s reliability factors, including: (1) whether the expert’s technique or theory can be or has been tested—that is, whether the expert’s theory can be challenged in some objective sense, or whether it is instead simply a subjective, conclusory approach that cannot reasonably be assessed for reliability; (2) whether the technique or theory has been subject to peer review and publication; (3) the known or potential rate of error of the technique or theory when applied; (4) the existence and maintenance of standards and controls; and (5) whether the technique or theory has been generally accepted in the scientific community.
  • Jacqui Arnold

    Adjusting & Subrogating a Large Loss: Magical Realism

    Jacqui Arnold, FCLS, Sr. Claims Strategies Spec., Liberty Mutual Group
    Sarah Friedman, WRT, RRP, OSHA 10, VP-Strategic Marketing, ServiceMaster by Gilmore
    Alicia Gray, Claims Manager, Fides Insurance Group

  • Implement practical and decisive behaviors in the adjusting of a large loss involving subrogation
  • Assemble working relationships with subrogation, mitigation, consulting, origin and cause and litigation partners
  • Identify the strengths and weaknesses of a pursuing subrogation viability
  • Design positive outcome(s) from claims investigation and subrogation pursuit

    The 2023 Claims Conference is scheduled for March 17-20 in Boston at the Hynes Convention Center. The Sheraton Boston and Boston Marriott Copley Place are the two headquarter hotels. Information to make reservations will be posted in October.

    Thank you to those who submitted topics for the 2024 Claims Conference. The Claims Conference Planning committee and PLRB staff are currently reviewing proposals to create the curricula for the 2024 program.  

    Exhibit and sponsorship opportunities are available; please contact Tom O'Dowd at for details.

    Please check back in October for updates on the registration, agenda, educational sessions with presenters, and hotel reservations.

    We look forward to seeing you in Boston!

    We hope you will join us in Boston for three days of expanding your story as a claims professional:

    • Write your own agenda from over 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Expand your network by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals from hundreds of companies across the nation  
    • Prepare for the next chapter of your story by making connections at the Insurance Services Expo by interacting with a broad, innovative group of the industry’s leading service providers

    It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

    I like there are educated speakers who show genuine appreciation and passion for their topics.

    I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

    The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

    I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

    The informational sessions were very useful and gave me a lot of great things to bring backwith me.

    The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

    Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.


    Diamond Plus




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