Jorge Campos

Virtual Inspections: Anywhere, Anytime, by Anyone!

Wednesday 1:30 - 3:00
Tuesday 8:00 - 9:30

Jorge Campos, Managing Director, WBPRO
Tim Ellis, Executive Vice President, DUX Experts Inc.
Daniel Price, Managing Principal, Keystone Experts + Engineers

Assess how virtual inspection technology is revolutionizing readiness skills within the industry and the benefits such tools can offer

Evaluate inspection technology capabilities and procedures with process flows, 3D floorplans, and use of data capture sensors

Describe how virtual inspection technology affects adjusting a claim

List benefits technology may bring to inspecting claims

Nelson E. Canter

Preparing for Testimony: Only The Truth

Denise Brown, VP-Executive Claims Consultant, InterWest Insurance Services
Nelson E. Canter, JD, Partner, McLaughlin & Stern, LLP
Demetrius Lambrinos, Esq., Counsel, Reeder McCreary LLP

Describe techniques that will make you confident in handling the deposition and/or trial testimony

Learn to spot the “tricks” opposing lawyers use to confuse or trap you

Identify ways to handle yourself to project the best image

Renee Carnuche

CGL Policy & Work Product Coverage Conundrums

Renee Carnuche, CPCU, SCLA, AIC, AIM, Comm'l Claims/Litigation Mgr., Erie Insurance Group
Steven E. Peiper, JD, Shareholder, Vice President, Hurwitz Fine P.C.

Explore coverage triggers encountered in work product cases

Identify policy coverage issues including property damage, occurrence, work product exclusion, and exceptions to those exclusions

Evaluate work product coverage issues and potentially multiple policies/policy periods triggered

Jacob Carr

Autonomous Vehicles: Liability & Coverage Issues

Jacob Carr, Manager Auto Damage, Indiana Farm Bureau Insurance
Kenneth P. Williams, JD, Shareholder, Segal McCambridge Singer et al

Identify various parties who may be liable for loss arising out of the use of driverless vehicles such as manufacturers, engineers, designers, and retailers

Examine likely theories of liability that may be asserted against these potentially liable parties

Describe liability insurance coverage available to potentially liable parties

Explore the coordination of insurance coverage among these parties

Thomas Carstens

Tenant Improvements & Betterments in Commercial Cases

Thomas Carstens, CPCU, Senior Vice President, Crawford & Company
Seth Jackson, JD, Partner, Zelle LLP
Kory Stucky, AIC, Property Claims Supervisor, Central Insurance Companies

Analyze commercial property policies regarding tenant improvements and betterments

Identify insurable interests of landlords and tenants

Evaluate leases and insurance responsibility for coverage implications

Compare legal cases impacting loss adjustment

Jonathan Caruana

Introduction to Forensic Accounting & Insurance Fr

Jonathan Caruana, Property Reinspection, USAA Group
John Kleinschmitt, Senior Manager, Sedgwick

Explore Forensic Examination: what to look for and at in your investigation

Understand the difference between "material misrepresentation" and "fraud

Identify common scenarios and examples of potential need for further investigation

Real life examples

Michael Carver

Assignment of Benefits: Policy Giveaway

Michael Carver, CPCU, Claims Director, Citizens Property Insurance
Mark Watts, CPCU, Senior Counsel, Citizens Property Insurance

Describe what an assignment of benefits contract is and who benefits from it

Review how assignment of benefit contracts comport with the established law in various jurisdictions

Identify “red flags” for potential fraud involved with assignment of claim presentations

Evaluate various strategies to help navigate your customer's claim through the waters of an assignment of benefits situation

Chris Casaleggio

InsurTech & Innovation for the Adjuster

Chris Casaleggio, Department Manager, H2M architects + engineers
Patrick Kelahan, Forensic Market Strategist, H2M architects + engineers
Matt Stopa, Casualty Claims Director, Acadia Insurance Company

Adjusters will receive an introduction to Insurtech, and how to get involved in discussed and networking

Identify ways to get involved, innovate, identify and solve problems on their respective claims team or at their employer

Jeff Cassidy

Winery Claims: Don't Make Pour Decisions

Jeff Cassidy, Vice President, RCF Salvage
Timothy Gillihan, CPA, ABV, CFF, Senior Vice President, J.S. Held LLC

Developing enough technical knowledge to understand the nuances of winery losses

Tactics for handling a large complex loss involving a niche category of loss

Resolve valuation issues on winery losses by better understanding what stage of process the damaged goods were at time damaged

Strategies for avoiding the most common mistakes in valuation involving a winery loss

Ulises Castellon

Adjusters, Fire Claims & 21st Century Technology

Ulises Castellon, CPCU, RPA, Chief Operating Officer, Fire Cause Analysis
Rena Strohmeier, CPCU, AIC, AINS, Supervisor-Claims Property, Wawanesa General Insurance

Explore the impact of modern technology and products – including the Internet of Things

Evaluate the reliability of your fire experts’ methodology against modern-day professional standards

Describe practical tips to effectively manage investigations of fire claims or cases involving emerging products, technologies, and the Internet of Things – “IoT”

Assess the implications of the interplay between legal liability issues and the rapid pace of new technology products

Michele A. Chapnick

Cannabis: Coverage Principles & Case Reviews

Michele A. Chapnick, JD, Shareholder, Gregory, Meyer & Chapnick, PC

Describe the background, legal status and emerging issues with marijuana, CBD, and hemp

Explore underwriting issues associated with marijuana, CBD, and hemp

Identify emerging property coverage issues

Analyze unique issues in recent first-party insurance case law involving marijuana, CBD, and hemp

Theresa Chimento

Adjuster Safety: Disaster Site Safety

Theresa Chimento, MPH, Project Director, J.S. Held LLC
Marc Gaffrey, JD, Partner, Hoagland Longo Moran et al
Richard Hammond-Moore, General Adjuster, Church Mutual Insurance Group

Develop skills to identify hazardous materials

Understand who should do the testing and write the protocols

Learn what PPE to wear to stay safer on claims with hazardous materials

Understand the legal issues with hazardous materials on claims

Patrick D. Cloud

Motorized Vehicles: Liability & Coverage Issues

Patrick D. Cloud, JD, Shareholder, Heyl, Royster, Voelker & Allen

Identify the types of policies that may be implicated in these accidents, including policies for off-road vehicle insurance, personal automobile, homeowners, umbrella, commercial general liability, and commercial auto

Evaluate the coverages provided by these policies, including whether these accidents trigger the insuring agreements of these policies and whether the accidents otherwise fall within an exclusion

Prepare a plan to advance and preserve liability coverage defenses, including the possibility of the appointment of independent counsel

Assess the potential implication of uninsured motorist coverage, underinsured motorist coverage, and medical payments coverage

James H. Cole

Unfair Claims Practices: This is Jeopardy!

James H. Cole, JD, Attorney, Marshall Dennehey Warner et al
Jennie Philip, Esq., Sr. Coverage Director, Chubb

Identify the nuances of the act and how the provisions directly affect day to day claims handling with concrete examples from a property perspective

Effectively explain how policyholders attempt to use violations of the act as evidence of bad faith and how best to avoid potential extra-contractual liability

Describe procedures for file documentation to ensure compliance with the act

Evaluate various positions and ways to handle different scenarios while remaining in compliance with the act

Suzanne Cormier

Catastrophe with Compassion

Suzanne Cormier, Team Leader-Catastrophe Claims, Hartford Insurance Group
Steven Sunzeri, Mobile Response Specialist, Hartford Insurance Group

Claims Efficiency - Attendees will learn the keys to balancing accuracy and compassion during high volume events; as well as understanding and prioritizing competing interests

Communication - Attendees will learn and understand the connotations of our language, how to communicate clearly, and the value of intentional messaging with kindness. They will learn, practice, and understand key methods to building rapport in times of high stress.

Physical Needs - Participants will understand the urgent and unique needs that effect both insureds and adjusters during a Catastrophic event.. They will learn how to prepare for their own potential deployments, and how to address all needs for the policy holder, including those that they may not be thinking of.

Emotional Needs - Participants will understand the emotional needs that impact both insureds and adjusters. They will learn to observe, address, and prepare for these needs. Includes mental health resources.

Bartees Cox

National Flood Insurance Program (NFIP): Part I

Bartees Cox, Insurance Examiner, FEMA
Matthew Swoboda, Insurance Examiner, FEMA
Leesa O'Donnell Tomsett, Branch Chief, FEMA

Describe the framework of the NFIP program and tools to perform flood policy adjusting duties

Evaluate coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments

Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP

Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
You must attend the full day of sessions, Parts I & II, to register for or renew a Flood Control Number (FCN).

Bartees Cox

National Flood Insurance Program (NFIP): Part II

Bartees Cox, Insurance Examiner, FEMA
Matthew Swoboda, Insurance Examiner, FEMA
Leesa O'Donnell Tomsett, Branch Chief, FEMA

Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments

Describe the framework of the NFIP program and tools to perform flood policy adjusting duties

Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP

Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
You must attend the full day of sessions, Parts I & II, to register for or renew a Flood Control Number (FCN).