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Sessions

Educational Sessions by Presenter- D

A B C D E F G H I J K L M N O P Q R S T U V W Y Z

Joey Daryanani

Nuclear Negotiations For Subrogation Claims

Joey Daryanani, VP Specialized Services, CSAA Insurance Group
Ashton T. Kirsch, JD, Shareholder, Matthiesen, Wickert & Lehrer

  • Evaluate subrogation potential and determine when it is economically viable to negotiate, close, or litigate a file
  • Examine tactics in the successful negotiation of subrogation claims
  • Negotiate successfully using psychological tactics and subrogation and litigation specific tactics and strategies

    • Joshua Davis

    Code Upgrades vs. Pre-Existing Conditions

    Joshua Davis, JD, Partner, Baker Sterchi Cowden & Rice
    William Dery, PE, SE, SVP, Chief Technical Engineer, The Vertex Companies, LLC

  • Define terms in the policy associated with code upgrade requirements
  • Learn the vocabulary from the codes and requisites of upgrade analysis
  • Describe scenarios impacting code updates and investigation of prior damages impacting/ adjustment of property damage claims

    • Regina DePumpo

    Inventing Coverage: Intentional Acts Pled As Negligence

    Regina DePumpo, VP-Head of Claims Public Sec., Great American P&C Group

  • Analyze the duty to defend when an intentional act is pled as negligence, including those situations where there are alternative counts (e.g. battery and negligence) and where an intentional act might be covered
  • Assess the impact of a criminal plea or conviction on coverage where an otherwise intentional act is pled as negligence in a subsequent liability suit
  • Conduct an investigation into an intentional acts claim, including how to discover sources of information from law enforcement and other officials investigating the incident
  • Adjust an intentional acts claim pled as negligence in context of settlement negotiations, mediations, and trial

    • Douglas Dell

    Earthquake Claims Handling: California Accreditation

    Douglas Dell, VP & Director, Vale National Training Center
    Dan Dyce, CPCU, RPA, Consultant, Dan Dyce Consulting
    Morgan Griffith, PE, Senior Managing Engineer, Exponent

  • Recognize what earthquake damage looks like in order to complete a full scope of damages
  • Properly use earthquake Shaking Intensity Maps in the analysis of earthquake damage
  • Find and use inspection checklists that will help make sure a thorough inspection of a structure was completed
  • Decide what earthquake damage you can scope on your own and when to involve a technical consultant

    • William Dery

    Code Upgrades vs. Pre-Existing Conditions

    Joshua Davis, JD, Partner, Baker Sterchi Cowden & Rice
    William Dery, PE, SE, SVP, Chief Technical Engineer, The Vertex Companies, LLC

  • Define terms in the policy associated with code upgrade requirements
  • Learn the vocabulary from the codes and requisites of upgrade analysis
  • Describe scenarios impacting code updates and investigation of prior damages impacting/ adjustment of property damage claims

    • Kathleen Devane

    One if by Land, Two if by Sea-Property vs Marine

    Kathleen Devane, Senior Claims Specialist, Allianz Global Corp. & Spec.
    Sean C. Sica, Officer, Meaden & Moore

  • Attendees will understand the various types of policy valuations under a Property policy vs a Marine policy and their similarities.
  • Attendees will be able to distinguish which valuations are more likely to cause difficulties including instances where there is a stock loss at a warehouse / retail setting with First Party Property with Business Income Coverage and a Marine Policy with Coverage for the stock.
  • Attendees will learn which documents are utilized in a Stock Loss with Property Business Income Coverage vs a Marine Stock Loss.
  • Attendees will be able to calculate a final loss amount using an example of a situation where there is an overlap of coverage between the First Party Property and the Marine Policy

    • George Dickover

    Equipment Breakdown & Related Time-Element Issues

    Timothy Begley, CPCU, Director-Claim Account Mgmt., Hartford Steam Boiler
    George Dickover, CPCU, AIC, Executive General Adjuster, Selective Insurance Group
    Patrick F. Kelleher, CPA, CFF, VP, Investigative Accounting, Meaden & Moore

  • Describe the potential interplay of Equipment Breakdown and Commercial Property Coverage for a variety of claims scenarios
  • Identify strategies for adjusting a complex claim that involves Equipment Breakdown coverage where both Equipment Breakdown and first-party property policies provide coverage for an insured's loss
  • Evaluate what is covered in Home Systems Protection as compared to the HO policy and from what causes of loss, including apportioned claims

    • Brandon Donatelli

    Catastrophe Response: Automation & Process Innova

    Brandon Donatelli, Chief Revenue Officer, HOMEE, Inc.
    Michael Hamm-Barnett, Catastrophe Operations Manager, Citizens Property Insurance
    Dr. Theresa Young, MBA, CPCU, ArE, ARM, Sr. Operations Process Manager, CSAA Insurance Group

  • Innovation in CAT flow work flows and challenging the alleged ROI on current industry practice
  • Emerging tools ( not products), that can supplement, support, and automate some of the CAT responses
  • Case Study that increased NPS over 30 points, decreased costs by over $20M, and requires less staffing
  • Applying new tools, processes, and innovations to their organizations

    • Emily Donnelly

    Soft Skills for Hard Claims Situations

    Emily Donnelly, CPCU, AIDA, ARM, , NJM Insurance Group
    E. Holland Howanitz, JD, Partner, Tyson & Mendes

  • Learn how to resolve claims conflicts better
  • Tips for adapting to our industry’s technology and culture changes and stay viable
  • Use empathy to apply good-faith claims handling skills
  • Be able to apply the new skills immediately via posed dilemmas

    • John A. Donovan III

    Dram Shop & Social Host: Excess & Access

    Monday 3:30 - 5:00

    John A. Donovan III, JD, Senior Partner, Sloane and Walsh, LLP
    Allison Stock, PhD, MPH, MS, VP, Environ. Health & Safety, J.S Held LLC

  • Strategies for handling dram shop and social host liability claims
  • Learn how alcohol affects the human body
  • Coverage issues associated with dram shop and social host liability claims
  • How toxicologists use science and formulas to help determine the level of intoxication

    • Greg Dorenkamp

    Permissive Use in Auto Liability Claims

    Greg Dorenkamp, CPCU, SCLA, AIC, API, Business Center Claim Manager, Farm Bureau P&C Group
    Angela Kassube, Field Claims Consultant, Nationwide Group
    Jonathan Schwartz, JD, Partner, Freeman Mathis & Gary, LLP

  • Assess the availability of liability coverage when the driver is unlicensed or the driver's license is suspended or revoked
  • Identify and resolve coverage issues that arise when the permissive user is an employee and claims to be driving in the course and scope of employment, especially in accidents involving employees driving their personal vehicles
  • Describe different tests applied by courts for addressing situations in which the use of the vehicle deviated from the initial scope of permission given
  • Evaluate liability coverage where a third person uses a car via another person who did have permission to use the car

    • Dan Dyce

    Earthquake Claims Handling: California Accreditation

    Douglas Dell, VP & Director, Vale National Training Center
    Dan Dyce, CPCU, RPA, Consultant, Dan Dyce Consulting
    Morgan Griffith, PE, Senior Managing Engineer, Exponent

  • Recognize what earthquake damage looks like in order to complete a full scope of damages
  • Properly use earthquake Shaking Intensity Maps in the analysis of earthquake damage
  • Find and use inspection checklists that will help make sure a thorough inspection of a structure was completed
  • Decide what earthquake damage you can scope on your own and when to involve a technical consultant

    • Jay Dykstra

    Residential Kitchen Fire Investigations

    Monday 3:30 - 5:00
    Wednesday 10:30 - 12:00

    Jay Dykstra, Technical Education Manager, HVACi

  • Overall Origin and Cause (O&C) Investigation Approach a. Origin and cause investigation b. Areas of least damage to the area of greatest fire damage c. Range as the area of origin
  • Additional Resources to Assist in Determination of Component Failure a. Component Testing Labs (CTL) and Forensic Engineers
  • Observations and Identifying Indicators During the Study (NFPA 921 reference to appliance investigations) a. Brand, model, and serial number b. Product manufacture date c. Recall checks d. Interview matches findings e. Fire/burn patterns and related damages f. Evidence of cooking
  • VI. Investigating the Range Controls a. Position of control knobs and stems b. Types of switches c. Damage to switches

    •  


    The 2023 Claims Conference is scheduled for March 17-20 in Boston at the Hynes Convention Center. The Sheraton Boston and Boston Marriott Copley Place are the two headquarter hotels. Information to make reservations will be posted in October.

    Thank you to those who submitted topics for the 2024 Claims Conference. The Claims Conference Planning committee and PLRB staff are currently reviewing proposals to create the curricula for the 2024 program.  

    Exhibit and sponsorship opportunities are available; please contact Tom O'Dowd at todowd@plrb.org for details.

    Please check back in October for updates on the registration, agenda, educational sessions with presenters, and hotel reservations.

    We look forward to seeing you in Boston!


    We hope you will join us in Boston for three days of expanding your story as a claims professional:

    • Write your own agenda from over 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Expand your network by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals from hundreds of companies across the nation  
    • Prepare for the next chapter of your story by making connections at the Insurance Services Expo by interacting with a broad, innovative group of the industry’s leading service providers

    It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

    I like there are educated speakers who show genuine appreciation and passion for their topics.

    I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

    The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

    I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

    The informational sessions were very useful and gave me a lot of great things to bring backwith me.

    The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

    Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.



    CLAIMS CONFERENCE SPONSORS

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.

     

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