Terence Kadlec

Have you Lied Today? [A Unique Ethics Discussion]

Jackie Jones, Manager, Property & SIU Claims, Indiana Farm Bureau Insurance
Terence Kadlec, PE, VP-Engineering & Specialty, MC Consultants, Inc.

Attendees will be challenged to be honest with themselves on why we lie through an ethics-focused session.

Through interaction with the attendees, the session presenters will bring examples and case studies for discussion, while probing attendees to open up.

Assess our ethical responsibilities in the workforce and develop tools to correct our actions.

By the end of the session, we will have an Understanding that we lie, but the fact that we lie doesn't make us bad people.

Jennifer Kalvestran

Alternate Dispute Resolution: Effective Use of Experts

Pete Fowler, Chief Quality Officer, Pete Fowler Construction
David Heemann, JD, Claims Coverage Counsel, Enumclaw Insurance Group
Jennifer Kalvestran, JD, Partner, Gust Rosenfeld, PLC

Understand the types of ADR and when to use them in resolving insurance claims.

Understand the roles of the ADR participants

Learn how to effectively use Consultants and Experts in ADR.

Review ADR case studies where Consultants and Experts changed the outcome.

Shahan Kapitanyan

Tow & Body Shops: Combating Questionable Invoices

Justin Fabella, Esq., Senior Counsel, Travelers Companies
Shahan Kapitanyan, JD, Attorney, Brand & Tapply, LLC

Identify Questionable and Suspect Charges in Towing/Body Shop Invoices

Learn Techniques to Combat Questionable Towing/Body Shop Invoices

Collaborate with IAs, Appraisers, Field Adjusters, Legal Counsel, and Experts in Challenging Questionable Towing/Body Shop Invoices

Create Internal Protocols and Best Practices in Combatting Questionable Towing/Body Shop Invoices

Angela Kassube

Permissive Use in Auto Liability Claims

Greg Dorenkamp, CPCU, SCLA, AIC, API, Business Center Claim Manager, Farm Bureau P&C Group
Angela Kassube, Field Claims Consultant, Nationwide Group
Jonathan Schwartz, JD, Partner, Freeman Mathis & Gary, LLP

Assess the availability of liability coverage when the driver is unlicensed or the driver's license is suspended or revoked

Identify and resolve coverage issues that arise when the permissive user is an employee and claims to be driving in the course and scope of employment, especially in accidents involving employees driving their personal vehicles

Describe different tests applied by courts for addressing situations in which the use of the vehicle deviated from the initial scope of permission given

Evaluate liability coverage where a third person uses a car via another person who did have permission to use the car

JD Keister

Confronting the “Reptile Theory”

Kenneth Bunn, AIC, VP Claims, Builders Mutual Insurance
JD Keister, JD, Attorney, MGC Insurance Defense

Examine considerations for litigation

Analyze the foundations of the Reptile Theory and the teachings of Ball and Keenan

Compare the various ways plaintiff attorneys are putting the Reptile Theory into action across the country

Identify how to spot the reptile and manage a claim before suit is filed

Patrick Kelahan

InsurTech & Innovation for the Adjuster

Chris Casaleggio, Department Manager, H2M architects + engineers
Patrick Kelahan, Forensic Market Strategist, H2M architects + engineers
Matt Stopa, Casualty Claims Director, Acadia Insurance Company

Adjusters will receive an introduction to Insurtech, and how to get involved in discussed and networking

Identify ways to get involved, innovate, identify and solve problems on their respective claims team or at their employer

Patrick F. Kelleher

Equipment Breakdown & Related Time-Element Issues

Timothy Begley, CPCU, Director-Claim Account Mgmt., Hartford Steam Boiler
George Dickover, CPCU, AIC, Executive General Adjuster, Selective Insurance Group
Patrick F. Kelleher, CPA, CFF, VP, Investigative Accounting, Meaden & Moore

Describe the potential interplay of Equipment Breakdown and Commercial Property Coverage for a variety of claims scenarios

Identify strategies for adjusting a complex claim that involves Equipment Breakdown coverage where both Equipment Breakdown and first-party property policies provide coverage for an insured's loss

Evaluate what is covered in Home Systems Protection as compared to the HO policy and from what causes of loss, including apportioned claims

Anne Kevlin

Science of Settlement: Psychology & Mediation

Anne Kevlin, Esq., Mediator | Arbitrator, Kevlin Mediation PLLC
Katherine Koener, Esq., Partner, Kelley Kronenberg
Lora Leverage, Director of Litigation, Frontline Insurance Companies

Understand the difference between a "litigation mindset" and a "mediation mindset," and why that difference matters.

Understand how to manage extreme emotions of oneself and others during a mediation: anger, frustration, despair, helplessness -- and how to ensure extreme emotions do not derail a negotiated settlement.

Create "calibrated questions" during mediations as a more effective alternative to leading questions, or "why" questions.

Develop tools to validate the emotions, perspectives, and needs of the other party during mediation to promote resolution.

Jeremiah Kiefer

Continuous Underwriting: Building Continuity Between Risk Management & Claims Settlement

Jeremiah Kiefer, Founder | CEO, The Deft Group
Mark Phillips, Founder, ClaimsGPS
Jonathan Williams, PE, Partner, Grindley Williams Engineering

Understand how a shift away from underwriting has contributed to challenges with claim settlement

Evaluate how claims handling and building science expertise can greatly contribute to closing gaps in coverage

Know why it's the carriers obligation to better understand what they are writing in order to stay profitable and relevant (especially in more challenging markets like Florida, Louisiana, Massachusetts, and Illinois)

Understand how superior technology helps us align risk management expenditure appetite (or lack thereof) and the capture of pre-loss data to an extent that it will actually move the needle

Paul Kilmer

Homeowners' Claims: Sticky Issues Facing Adjusters

Paul Kilmer, CPCU, AIC, Retired, EMC Insurance Companies
Michael T. Ryan, JD, Partner, Merry, Farnen & Ryan, P.C.

Understanding residency and its impact upon coverage

Determining the scope of worldwide contents coverage

Determining when appraisal is appropriate

Determining what constitutes an "other structure"

Ashton T. Kirsch

Nuclear Negotiations For Subrogation Claims

Joey Daryanani, VP Specialized Services, CSAA Insurance Group
Ashton T. Kirsch, JD, Shareholder, Matthiesen, Wickert & Lehrer

Evaluate subrogation potential and determine when it is economically viable to negotiate, close, or litigate a file

Examine tactics in the successful negotiation of subrogation claims

Negotiate successfully using psychological tactics and subrogation and litigation specific tactics and strategies

James A. Kitces

Property Case Law Developments: Commercial Lines

James A. Kitces, JD, Partner, Robins Kaplan LLP
Wayne Taylor, JD, Partner, Mozley Finlayson & Loggins LLP

Review current trends and improve ability to forecast court decisions in connection with commercial lines claims

Identify current issues and concerns in the property insurance coverage field relating to commercial lines claims

Practice reasoning skills to apply policy provisions to factual scenarios

Analyze property insurance coverage issues from national and state levels

John Kleinschmitt

Introduction to Forensic Accounting & Insurance Fr

Jonathan Caruana, Property Reinspection, USAA Group
John Kleinschmitt, Senior Manager, Sedgwick

Explore Forensic Examination: what to look for and at in your investigation

Understand the difference between "material misrepresentation" and "fraud

Identify common scenarios and examples of potential need for further investigation

Real life examples

Daniel Knott

Think Like A Detective: Investigation for Subro

David D. Brisco, JD, Member, Cozen O'Connor
Daniel Knott, Sr. Subrogation Claims Adj., Western National Insurance
Scott Thompson, AIC, ARC, SCLA, Claims Manager - Recovery, American National P&C Group

Identify the importance of obtaining information at claim intake (FNOL).

Distinguish the tools required to investigate, document and complete the claim.

Recognize how claim intake, investigation and documentation impact subrogation.

Katherine Koener

Science of Settlement: Psychology & Mediation

Anne Kevlin, Esq., Mediator | Arbitrator, Kevlin Mediation PLLC
Katherine Koener, Esq., Partner, Kelley Kronenberg
Lora Leverage, Director of Litigation, Frontline Insurance Companies

Understand the difference between a "litigation mindset" and a "mediation mindset," and why that difference matters.

Understand how to manage extreme emotions of oneself and others during a mediation: anger, frustration, despair, helplessness -- and how to ensure extreme emotions do not derail a negotiated settlement.

Create "calibrated questions" during mediations as a more effective alternative to leading questions, or "why" questions.

Develop tools to validate the emotions, perspectives, and needs of the other party during mediation to promote resolution.

Dan Kohane

Contractual Indemnity & Additional Insureds Liability

John Hanlon, Director of Complex Claims, Kemper Corporation
Dan Kohane, JD, Senior Partner, Hurwitz Fine P.C.

Distinguish between an insurer's obligations to those who qualify as additional insureds and those who benefit from contractual indemnity obligations

Evaluate how tenders of defense and indemnity should be made under both policy and trade agreement

Describe the protocols to consider when tenders are received under both insurance policy and contracts

Identify the relevant factors when sending or receiving tenders