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Richard Nouza

Negotiating Strategies in Bodily Injury Claims

Richard Nouza, JD, Sr. Litigation Manager, Celina Insurance Group

  • Identify the key components of an effective negotiation strategy
  • Build an effective negotiation strategy based on the merits of the case
  • Describe what tactics to employ to effectively negotiate a bodily injury claim
  • Apply the strategy and tactics to successfully negotiate the claim from both the defense and plaintiff’s point of view
  • Jamie Combee Novaes

    Multiple Claimants & Insufficient Policy Limits

    Kathy J. Maus, JD, Partner, Butler Weihmuller Katz Craig
    Julia Molander, JD, Insurance Lit. Consultant, JAMolander Consulting
    Jamie Combee Novaes, JD, Partner, Butler Weihmuller Katz Craig

  • Describe the issues involved where multiple claimants seek compensation under a policy or policies with insufficient limit
  • Survey the statutes and cases that may apply to multiple claimants or multiple insureds with insufficient limits
  • Identify hot spots and predicaments that pose potential exposure to bad faith liability because of insufficient limits
  • Develop practical approaches to handling claims in situations presenting insufficient limits
  • Dan Nucci

    Household Calamities: Subrogation of Everyday Things

    Mark Majewski, PhD, PE, Principal Consultant, Envista Forensics
    Dan Nucci, CSRP, Operations Manager, Hanover Insurance Group
    Shannon Warren, JD, Member, Cozen O'Connor

  • Develop an understanding of common failure modes for appliances, everyday consumer electronics and household goods leading to a loss event with significant damages from a variety of perils.
  • Understand how a subrogation investigation proceeds from loss event to recovery. Appreciate the communication and teamwork required to assess subrogation potential, preserve evidence through a chain of custody and ultimately recover claim dollars paid. This will include explanation of the scientific method, the application of NFPA 921 and other standards as well as common product liability and tort recovery theories.
  • Recognize the legal hurdles in domestic and international product liability subrogation and litigation, including knowing when to abandon pursuit. Assess nodes within the chain of commerce causing or contributing to the product failure loss, including offshore manufacturing, distributors, component manufacturers and retailers.
  • Witness examples of failure scenarios using exemplar household products and consumer electronics that have precipitated fire and water damages to property. Case studies to be developed to illustrate concepts above.

    The 2023 Claims Conference is scheduled for March 17-20 in Boston at the Hynes Convention Center. The Sheraton Boston and Boston Marriott Copley Place are the two headquarter hotels. Information to make reservations will be posted in October.

    Thank you to those who submitted topics for the 2024 Claims Conference. The Claims Conference Planning committee and PLRB staff are currently reviewing proposals to create the curricula for the 2024 program.  

    Exhibit and sponsorship opportunities are available; please contact Tom O'Dowd at for details.

    Please check back in October for updates on the registration, agenda, educational sessions with presenters, and hotel reservations.

    We look forward to seeing you in Boston!

    We hope you will join us in Boston for three days of expanding your story as a claims professional:

    • Write your own agenda from over 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Expand your network by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals from hundreds of companies across the nation  
    • Prepare for the next chapter of your story by making connections at the Insurance Services Expo by interacting with a broad, innovative group of the industry’s leading service providers

    It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

    I like there are educated speakers who show genuine appreciation and passion for their topics.

    I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

    The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

    I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

    The informational sessions were very useful and gave me a lot of great things to bring backwith me.

    The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

    Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.


    Diamond Plus




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