Michael Pavlisin

Leadership Coaching: Energize Your Career

Michael Pavlisin, , Impact Through Awareness, LLC

Bridge the gap between perception and reality of your awareness skills

Articulate awareness using reliable assessment tools

Identify your functioning sweet spots and blind spots

Leverage your impact in leading and resolving claims through higher relational awareness

Steven E. Peiper

CGL Policy & Work Product Coverage Conundrums

Renee Carnuche, CPCU, SCLA, AIC, AIM, Comm'l Claims/Litigation Mgr., Erie Insurance Group
Steven E. Peiper, JD, Shareholder, Vice President, Hurwitz Fine P.C.

Explore coverage triggers encountered in work product cases

Identify policy coverage issues including property damage, occurrence, work product exclusion, and exceptions to those exclusions

Evaluate work product coverage issues and potentially multiple policies/policy periods triggered

Dan Petrilli

Appraisal: Tracking the Next Normal

Dan Petrilli, JD, Attorney, Horst Krekstein & Runyon, LLC
Justin Whedbee, AIC, CCP, Executive General Adjuster, MAS Solutions
Shawn Zajac-Woodie, CIC, AIC, AIS, Property Claim Examiner, Erie Insurance Group

Evaluate Appraisal demands where there are coverage disputes/partial denials

Explore appropriate means and methods for Appraiser/umpire instruction and communication

Identify timing, cost and competency considerations relative to post-Appraisal court intervention

Address emerging trends following proposed/recently passed legislative changes intended to limit appraiser conduct/umpire selection and potential handling strategies

Jennie Philip

Unfair Claims Practices: This is Jeopardy!

James H. Cole, JD, Attorney, Marshall Dennehey Warner et al
Jennie Philip, Esq., Sr. Coverage Director, Chubb

Identify the nuances of the act and how the provisions directly affect day to day claims handling with concrete examples from a property perspective

Effectively explain how policyholders attempt to use violations of the act as evidence of bad faith and how best to avoid potential extra-contractual liability

Describe procedures for file documentation to ensure compliance with the act

Evaluate various positions and ways to handle different scenarios while remaining in compliance with the act

Mark Phillips

Continuous Underwriting: Building Continuity Between Risk Management & Claims Settlement

Jeremiah Kiefer, Founder | CEO, The Deft Group
Mark Phillips, Founder, ClaimsGPS
Jonathan Williams, PE, Partner, Grindley Williams Engineering

Understand how a shift away from underwriting has contributed to challenges with claim settlement

Evaluate how claims handling and building science expertise can greatly contribute to closing gaps in coverage

Know why it's the carriers obligation to better understand what they are writing in order to stay profitable and relevant (especially in more challenging markets like Florida, Louisiana, Massachusetts, and Illinois)

Understand how superior technology helps us align risk management expenditure appetite (or lack thereof) and the capture of pre-loss data to an extent that it will actually move the needle

Shannon Pierce

Commercial Roofing: Damages & Investigations

Robert Harrell, XCT, Sr. Product Mgr., Ins. Prod., Verisk
Shannon Pierce, PE, National Practice Leader, Lerch Bates, Inc.

Identify common types of commercial roofing systems found in the United States and applicable performance considerations

Outline claim investigation procedures and complexities regarding damages to these roofing systems

Describe methods for working with contractors and managing varying levels of roof repairs and replacement strategies

Explain building code considerations when faced with repairs and replacements

Marc Powell

Leading Amidst Stress & Burnout: Navigate the Storm

Ryan Matchack, Senior Training Specialist, Grange Insurance
Marc Powell, Director of AIA, CRU Group

Identify the symptoms of stress: Emotional, Physical, Cognitive, Behavioral

Recognize the causes of stress

Evaluate all aspects of burnout and how they relate to customer service

Successfully cope with, or lessen, stress and burnout with techniques and tools

Daniel Price

Virtual Inspections: Anywhere, Anytime, by Anyone!

Wednesday 1:30 - 3:00
Tuesday 8:00 - 9:30

Jorge Campos, Managing Director, WBPRO
Tim Ellis, Executive Vice President, DUX Experts Inc.
Daniel Price, Managing Principal, Keystone Experts + Engineers

Assess how virtual inspection technology is revolutionizing readiness skills within the industry and the benefits such tools can offer

Evaluate inspection technology capabilities and procedures with process flows, 3D floorplans, and use of data capture sensors

Describe how virtual inspection technology affects adjusting a claim

List benefits technology may bring to inspecting claims

David R. Price

Traumatic Brain Injury: Evaluating Claims

Wednesday 1:30 - 3:00

David R. Price, Ph.D., President, The Forensic Network
Robert S. Stickley, JD, Founder, Stickley Law, LLC

Describe what constitutes a mild traumatic brain injury, moderate traumatic brain injury, and severe traumatic brain injury

Identify what records and documents are needed for appropriate brain injury evaluation

Distinguish the prognosis for recovery from mild, moderate, and severe traumatic brain injuries

Evaluate the high probability of fraud and malingering in mild traumatic brain injury claims

Michael Pritchett

Mediation Techniques & Strategies that Work

Michael Pritchett, AIC, Sr. Claims Specialist, Cypress Group Holdings, Inc.
Andy Rock, JD, Partner, The Rock Law Group, P.A.

Describe optimal strategies to employ when preparing for a mediation

Identify qualities that contribute to a successful mediation

Demonstrate persuasive presentation techniques to enhance negotiation leverage

Evaluate steps to take to conclude mediation with enforceable settlements

Rochelle Ptacek

Water Mitigation Challenges & Updates

Ed Jones, VP of Education and R&D, CodeBlue an Accuserve Company
Rochelle Ptacek, IICRC ASD WTR AHERA, Process Design Lead Consultant, Allstate Insurance Group

Describe IICRC guidelines and recent updates to S500 guidelines and how they regulate water mitigation activities

List important water damage mitigation basics

Obtain appropriate documentation and ask questions to manage the loss in the mitigation process

Identify common challenges adjusters face with water mitigation claims

Jenny Pye

Leveling the Leadership Field for Women

Amy Mund, MBA, CPCU, Property Claims Manager, Amica Mutual Group
Jenny Pye, CPCU, AIC, API, Dir.-Comm'l Claims Operations, PILOT
Lindsay Wood, Sr. Dir.-Quality Improvement, Liberty Mutual Insurance

Create strategies to level the leadership field

Prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI) – all in a day’s work

Shift the focus on how you manage