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Michael Pavlisin

Leadership Coaching: Energize Your Career

Michael Pavlisin, , Impact Through Awareness, LLC

  • Bridge the gap between perception and reality of your awareness skills
  • Articulate awareness using reliable assessment tools
  • Identify your functioning sweet spots and blind spots
  • Leverage your impact in leading and resolving claims through higher relational awareness
  • Steven E. Peiper

    CGL Policy & Work Product Coverage Conundrums

    Renee Carnuche, CPCU, SCLA, AIC, AIM, Comm'l Claims/Litigation Mgr., Erie Insurance Group
    Steven E. Peiper, JD, Shareholder, Vice President, Hurwitz Fine P.C.

  • Explore coverage triggers encountered in work product cases
  • Identify policy coverage issues including property damage, occurrence, work product exclusion, and exceptions to those exclusions
  • Evaluate work product coverage issues and potentially multiple policies/policy periods triggered
  • Dan Petrilli

    Appraisal: Tracking the Next Normal

    Dan Petrilli, JD, Attorney, Horst Krekstein & Runyon, LLC
    Justin Whedbee, AIC, CCP, Executive General Adjuster, MAS Solutions
    Shawn Zajac-Woodie, CIC, AIC, AIS, Property Claim Examiner, Erie Insurance Group

  • Evaluate Appraisal demands where there are coverage disputes/partial denials
  • Explore appropriate means and methods for Appraiser/umpire instruction and communication
  • Identify timing, cost and competency considerations relative to post-Appraisal court intervention
  • Address emerging trends following proposed/recently passed legislative changes intended to limit appraiser conduct/umpire selection and potential handling strategies
  • Jennie Philip

    Unfair Claims Practices: This is Jeopardy!

    James H. Cole, JD, Attorney, Marshall Dennehey Warner et al
    Jennie Philip, Esq., Sr. Coverage Director, Chubb

  • Identify the nuances of the act and how the provisions directly affect day to day claims handling with concrete examples from a property perspective
  • Effectively explain how policyholders attempt to use violations of the act as evidence of bad faith and how best to avoid potential extra-contractual liability
  • Describe procedures for file documentation to ensure compliance with the act
  • Evaluate various positions and ways to handle different scenarios while remaining in compliance with the act
  • Mark Phillips

    Continuous Underwriting: Building Continuity Between Risk Management & Claims Settlement

    Jeremiah Kiefer, Founder | CEO, The Deft Group
    Mark Phillips, Founder, ClaimsGPS
    Jonathan Williams, PE, Partner, Grindley Williams Engineering

  • Understand how a shift away from underwriting has contributed to challenges with claim settlement
  • Evaluate how claims handling and building science expertise can greatly contribute to closing gaps in coverage
  • Know why it's the carriers obligation to better understand what they are writing in order to stay profitable and relevant (especially in more challenging markets like Florida, Louisiana, Massachusetts, and Illinois)
  • Understand how superior technology helps us align risk management expenditure appetite (or lack thereof) and the capture of pre-loss data to an extent that it will actually move the needle
  • Shannon Pierce

    Commercial Roofing: Damages & Investigations

    Robert Harrell, XCT, Sr. Product Mgr., Ins. Prod., Verisk
    Shannon Pierce, PE, National Practice Leader, Lerch Bates, Inc.

  • Identify common types of commercial roofing systems found in the United States and applicable performance considerations
  • Outline claim investigation procedures and complexities regarding damages to these roofing systems
  • Describe methods for working with contractors and managing varying levels of roof repairs and replacement strategies
  • Explain building code considerations when faced with repairs and replacements
  • Marc Powell

    Leading Amidst Stress & Burnout: Navigate the Storm

    Ryan Matchack, Senior Training Specialist, Grange Insurance
    Marc Powell, Director of AIA, CRU Group

  • Identify the symptoms of stress: Emotional, Physical, Cognitive, Behavioral
  • Recognize the causes of stress
  • Evaluate all aspects of burnout and how they relate to customer service
  • Successfully cope with, or lessen, stress and burnout with techniques and tools
  • Daniel Price

    Virtual Inspections: Anywhere, Anytime, by Anyone!

    Wednesday 1:30 - 3:00
    Tuesday 8:00 - 9:30

    Jorge Campos, Managing Director, WBPRO
    Tim Ellis, Executive Vice President, DUX Experts Inc.
    Daniel Price, Managing Principal, Keystone Experts + Engineers

  • Assess how virtual inspection technology is revolutionizing readiness skills within the industry and the benefits such tools can offer
  • Evaluate inspection technology capabilities and procedures with process flows, 3D floorplans, and use of data capture sensors
  • Describe how virtual inspection technology affects adjusting a claim
  • List benefits technology may bring to inspecting claims
  • David R. Price

    Traumatic Brain Injury: Evaluating Claims

    Wednesday 1:30 - 3:00

    David R. Price, Ph.D., President, The Forensic Network
    Robert S. Stickley, JD, Founder, Stickley Law, LLC

  • Describe what constitutes a mild traumatic brain injury, moderate traumatic brain injury, and severe traumatic brain injury
  • Identify what records and documents are needed for appropriate brain injury evaluation
  • Distinguish the prognosis for recovery from mild, moderate, and severe traumatic brain injuries
  • Evaluate the high probability of fraud and malingering in mild traumatic brain injury claims
  • Michael Pritchett

    Mediation Techniques & Strategies that Work

    Michael Pritchett, AIC, Sr. Claims Specialist, Cypress Group Holdings, Inc.
    Andy Rock, JD, Partner, The Rock Law Group, P.A.

  • Describe optimal strategies to employ when preparing for a mediation
  • Identify qualities that contribute to a successful mediation
  • Demonstrate persuasive presentation techniques to enhance negotiation leverage
  • Evaluate steps to take to conclude mediation with enforceable settlements
  • Rochelle Ptacek

    Water Mitigation Challenges & Updates

    Ed Jones, VP of Education and R&D, CodeBlue an Accuserve Company
    Rochelle Ptacek, IICRC ASD WTR AHERA, Process Design Lead Consultant, Allstate Insurance Group

  • Describe IICRC guidelines and recent updates to S500 guidelines and how they regulate water mitigation activities
  • List important water damage mitigation basics
  • Obtain appropriate documentation and ask questions to manage the loss in the mitigation process
  • Identify common challenges adjusters face with water mitigation claims
  • Jenny Pye

    Leveling the Leadership Field for Women

    Amy Mund, MBA, CPCU, Property Claims Manager, Amica Mutual Group
    Jenny Pye, CPCU, AIC, API, Dir.-Comm'l Claims Operations, PILOT
    Lindsay Wood, Sr. Dir.-Quality Improvement, Liberty Mutual Insurance

  • Create strategies to level the leadership field
  • Prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI) – all in a day’s work
  • Shift the focus on how you manage

    The 2023 Claims Conference is scheduled for March 17-20 in Boston at the Hynes Convention Center. The Sheraton Boston and Boston Marriott Copley Place are the two headquarter hotels. Information to make reservations will be posted in October.

    Thank you to those who submitted topics for the 2024 Claims Conference. The Claims Conference Planning committee and PLRB staff are currently reviewing proposals to create the curricula for the 2024 program.  

    Exhibit and sponsorship opportunities are available; please contact Tom O'Dowd at for details.

    Please check back in October for updates on the registration, agenda, educational sessions with presenters, and hotel reservations.

    We look forward to seeing you in Boston!

    We hope you will join us in Boston for three days of expanding your story as a claims professional:

    • Write your own agenda from over 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Expand your network by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals from hundreds of companies across the nation  
    • Prepare for the next chapter of your story by making connections at the Insurance Services Expo by interacting with a broad, innovative group of the industry’s leading service providers

    It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

    I like there are educated speakers who show genuine appreciation and passion for their topics.

    I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

    The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

    I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

    The informational sessions were very useful and gave me a lot of great things to bring backwith me.

    The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

    Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.


    Diamond Plus




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