Christopher Sanders

AI Revolutionizing Property Insurance

Christopher Sanders, VP Claims, GeoVera U.S. Insurance Group

Understand the current state of AI in the property insurance space

Be able to identify potential processing efficiency and accuracy gains

Evaluate the benefits and challenges of integrating AI in claims management

Move forward with an understanding of practical applications and having knowledge of case studies

Jonathan Schwartz

Permissive Use in Auto Liability Claims

Greg Dorenkamp, CPCU, SCLA, AIC, API, Business Center Claim Manager, Farm Bureau P&C Group
Angela Kassube, Field Claims Consultant, Nationwide Group
Jonathan Schwartz, JD, Partner, Freeman Mathis & Gary, LLP

Assess the availability of liability coverage when the driver is unlicensed or the driver's license is suspended or revoked

Identify and resolve coverage issues that arise when the permissive user is an employee and claims to be driving in the course and scope of employment, especially in accidents involving employees driving their personal vehicles

Describe different tests applied by courts for addressing situations in which the use of the vehicle deviated from the initial scope of permission given

Evaluate liability coverage where a third person uses a car via another person who did have permission to use the car

Keith Seiffert

Business Income: Establishing Expectations

Keith Seiffert, CPA, CFE, Sr. Mgr.-Forensic Accounting, Pario Forensic Accounting
Marcy Sturgill, CSRP, AINS, AIS, Policy Services Manager, Illinois Casualty Company

Effectively explain the purpose and intent of business income coverage

Identify the key to alternative business income calculation methods and the correlation to the financial statements

Establish expectations of all parties involved with the business income loss process

Apply key strategies that lead to successful resolution of business income claims

Sean C. Sica

One if by Land, Two if by Sea-Property vs Marine

Kathleen Devane, Senior Claims Specialist, Allianz Global Corp. & Spec.
Sean C. Sica, Officer, Meaden & Moore

Attendees will understand the various types of policy valuations under a Property policy vs a Marine policy and their similarities.

Attendees will be able to distinguish which valuations are more likely to cause difficulties including instances where there is a stock loss at a warehouse / retail setting with First Party Property with Business Income Coverage and a Marine Policy with Coverage for the stock.

Attendees will learn which documents are utilized in a Stock Loss with Property Business Income Coverage vs a Marine Stock Loss.

Attendees will be able to calculate a final loss amount using an example of a situation where there is an overlap of coverage between the First Party Property and the Marine Policy

Nanci L. Smilie

Property Claim Ethics: Adjusting in Good Faith

Jonathan Barger, JD, Partner, Butler Weihmuller Katz Craig
Nanci L. Smilie, CPCU, AIC, Litigation Specialist, Erie Insurance Group

Describe various challenges that claims professionals face when adjusting property claims

Identify good faith methods for resolving these challenges

Review recent bad faith case law developments

Describe how to avoid bad faith dangers in property claim adjustments

Wayne Sowers

Period of Restoration in Business Income Losses

Wayne Sowers, CPCU, AIC, Sr. Executive General Adjuster, Sedgwick
Dale Walls, General Adjuster, Enumclaw Insurance Group

Describe the issues that often arise when determining the period of restoration

Identify actions to take to avoid delays in the period of restoration

Evaluate the coverage provided for the period of restoration and the extended period

Develop a plan to handle the challenges that arise during the loss period

Collin J. Spears

The Perils of Under Reporting

Collin J. Spears, JD, Partner, Lewis Brisbois

Understand the importance of properly valuing property during the underwriting process

Speak intelligently regarding valuation of property as it relates to inflation, risings supply costs, and supply chain issues.

Create an exposure analysis regarding possible underwriting impacts as a result of under-reporting of valuation.

Craft solutions to under-reporting issues

Robert S. Stickley

Traumatic Brain Injury: Evaluating Claims

Wednesday 1:30 - 3:00

David R. Price, Ph.D., President, The Forensic Network
Robert S. Stickley, JD, Founder, Stickley Law, LLC

Describe what constitutes a mild traumatic brain injury, moderate traumatic brain injury, and severe traumatic brain injury

Identify what records and documents are needed for appropriate brain injury evaluation

Distinguish the prognosis for recovery from mild, moderate, and severe traumatic brain injuries

Evaluate the high probability of fraud and malingering in mild traumatic brain injury claims

Allison Stock

Dram Shop & Social Host: Excess & Access

Monday 3:30 - 5:00

John A. Donovan III, JD, Senior Partner, Sloane and Walsh, LLP
Allison Stock, PhD, MPH, MS, VP, Environ. Health & Safety, J.S Held LLC

Strategies for handling dram shop and social host liability claims

Learn how alcohol affects the human body

Coverage issues associated with dram shop and social host liability claims

How toxicologists use science and formulas to help determine the level of intoxication

Matt Stopa

InsurTech & Innovation for the Adjuster

Chris Casaleggio, Department Manager, H2M architects + engineers
Patrick Kelahan, Forensic Market Strategist, H2M architects + engineers
Matt Stopa, Casualty Claims Director, Acadia Insurance Company

Adjusters will receive an introduction to Insurtech, and how to get involved in discussed and networking

Identify ways to get involved, innovate, identify and solve problems on their respective claims team or at their employer

Rena Strohmeier

Adjusters, Fire Claims & 21st Century Technology

Ulises Castellon, CPCU, RPA, Chief Operating Officer, Fire Cause Analysis
Rena Strohmeier, CPCU, AIC, AINS, Supervisor-Claims Property, Wawanesa General Insurance

Explore the impact of modern technology and products – including the Internet of Things

Evaluate the reliability of your fire experts’ methodology against modern-day professional standards

Describe practical tips to effectively manage investigations of fire claims or cases involving emerging products, technologies, and the Internet of Things – “IoT”

Assess the implications of the interplay between legal liability issues and the rapid pace of new technology products

Gene Strother

Claims Training is Perfect: Said No One Ever

Brandi M. McWherter, MBA, Training Consultant-P&C, Nationwide Group
Gene Strother, President of Adjust U, Mid-America Catastrophe Svcs.

Evaluate your current onboarding headwinds and tailwinds

Recognize strategies to make your training more effective

Apply and evaluate different approaches to increase claims associate confidence

Kory Stucky

Tenant Improvements & Betterments in Commercial Cases

Thomas Carstens, CPCU, Senior Vice President, Crawford & Company
Seth Jackson, JD, Partner, Zelle LLP
Kory Stucky, AIC, Property Claims Supervisor, Central Insurance Companies

Analyze commercial property policies regarding tenant improvements and betterments

Identify insurable interests of landlords and tenants

Evaluate leases and insurance responsibility for coverage implications

Compare legal cases impacting loss adjustment

D.M. Studler

Computer Fraud, Funds Transfer Fraud & Social Engineering Losses

Kirsten Ishikawa, CPCU, ARM, AIC, Sr. Property Adjuster II, Liberty Mutual Insurance
D.M. Studler, MAcc, CPA, CFF, Founding & Managing Member, SDC CPAs, LLC

Describe Commercial Crime Coverages, including the Insuring Agreements related to Computer Fraud and Funds Transfer Fraud

Correlate Commercial Crime Coverages and claims processes to Computer Fraud and Funds Transfer Fraud

Survey the newer Cyber Liability Coverages, including the endorsement “Fraudulent Impersonation” also known as Social Engineering

Assess resources to help respond to computer fraud, funds transfer fraud, and fraudulent impersonation

Marcy Sturgill

Business Income: Establishing Expectations

Keith Seiffert, CPA, CFE, Sr. Mgr.-Forensic Accounting, Pario Forensic Accounting
Marcy Sturgill, CSRP, AINS, AIS, Policy Services Manager, Illinois Casualty Company

Effectively explain the purpose and intent of business income coverage

Identify the key to alternative business income calculation methods and the correlation to the financial statements

Establish expectations of all parties involved with the business income loss process

Apply key strategies that lead to successful resolution of business income claims

Steven Sunzeri

Catastrophe with Compassion

Suzanne Cormier, Team Leader-Catastrophe Claims, Hartford Insurance Group
Steven Sunzeri, Mobile Response Specialist, Hartford Insurance Group

Claims Efficiency - Attendees will learn the keys to balancing accuracy and compassion during high volume events; as well as understanding and prioritizing competing interests

Communication - Attendees will learn and understand the connotations of our language, how to communicate clearly, and the value of intentional messaging with kindness. They will learn, practice, and understand key methods to building rapport in times of high stress.

Physical Needs - Participants will understand the urgent and unique needs that effect both insureds and adjusters during a Catastrophic event.. They will learn how to prepare for their own potential deployments, and how to address all needs for the policy holder, including those that they may not be thinking of.

Emotional Needs - Participants will understand the emotional needs that impact both insureds and adjusters. They will learn to observe, address, and prepare for these needs. Includes mental health resources.

Matthew Swoboda

National Flood Insurance Program (NFIP): Part I

Bartees Cox, Insurance Examiner, FEMA
Matthew Swoboda, Insurance Examiner, FEMA
Leesa O'Donnell Tomsett, Branch Chief, FEMA

Describe the framework of the NFIP program and tools to perform flood policy adjusting duties

Evaluate coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments

Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP

Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
You must attend the full day of sessions, Parts I & II, to register for or renew a Flood Control Number (FCN).

Matthew Swoboda

National Flood Insurance Program (NFIP): Part II

Bartees Cox, Insurance Examiner, FEMA
Matthew Swoboda, Insurance Examiner, FEMA
Leesa O'Donnell Tomsett, Branch Chief, FEMA

Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments

Describe the framework of the NFIP program and tools to perform flood policy adjusting duties

Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP

Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
You must attend the full day of sessions, Parts I & II, to register for or renew a Flood Control Number (FCN).