A B C D E F G H I J K L M N O P Q R S T U V W Y

Dr. Theresa Young

Catastrophe Response: Automation & Process Innovation

State Approved CE Credits:FL NC

Monday 3:30 - 5:00
Wednesday 10:30 - 12:00

Brandon Donatelli, Chief Revenue Officer, HOMEE, Inc.
Michael Hamm-Barnett, Catastrophe Operations Manager, Citizens Property Insurance
Dr. Theresa Young, MBA, CPCU, ArE, ARM, Sr. Operations Process Manager, CSAA Insurance Group

  • Address innovation in CAT flow work flows and challenging the alleged ROI on current industry practice
  • Learn about emerging tools (not products), that can supplement, support, and automate some of the CAT responses
  • Review case studies that increased NPS over 30 points, decreased costs by over $20M, and requires less staffing
  • Apply new tools, processes, and innovations to their organizations
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    Please join us in Boston for 3 days of sharing how you serve and adapt as an insurance professional in today’s rapidly evolving world:

    • Engage in over 100 innovative educational course selections across 14 learning tracks led by industry professionals serving your quest for know-how in the ever-evolving insurance landscape
    • Forge connections through one of the industry’s largest gatherings of diverse insurance professionals serving as a conduit for networking opportunities
    • Immerse yourself in the Insurance Services Expo interacting with hundreds of leading edge service providers showcasing products and tools to revolutionize service in the insurance industry

    It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

    I like there are educated speakers who show genuine appreciation and passion for their topics.

    I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

    The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

    I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

    The informational sessions were very useful and gave me a lot of great things to bring backwith me.

    The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

    Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.

     

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