Share This Follow @PLRBConf

Accident Reconstruction Using Modern Digital Data

Curriculum: Technology

Tuesday, March 21 — 8:00 - 9:30
Wednesday, March 22 — 1:30 - 3:00

Steve Irwin, PE, EVP-Accident Reconstruction, Aperture LLC, Dallas, TX
James C. Wright, Shareholder, Zausmer, P.C., Farmington Hills, MI

  • Explore various technologies that can be used in accident reconstruction cases
  • Analyze the collected information as used in liability investigations and negligence determination
  • Describe how this data can be accepted or admitted by the court

Adjusters, Fire Claims & 21st Century Technology

Curriculum: Adjusting Property

Monday, March 20 — 10:30 - 12:00
Tuesday, March 21 — 3:30 - 5:00

Ulises Castellon, CPCU, RPA, Chief Operating Officer, Fire Cause Analysis, Berkeley, CA
Douglas K. Wood, JD, Partner, Young, Minney & Corr, LLP, Sacramento, CA

  • Explore the impact of modern technology and products – including the Internet of Things
  • Evaluate the reliability of your fire experts’ methodology against modern-day professional standards
  • Describe practical tips to effectively manage investigations of fire claims or cases involving emerging products, technologies, and the Internet of Things – “IoT”
  • Assess the implications of the interplay between legal liability issues and the rapid pace of new technology products

Adjusting Animal Liability Claims

Curriculum: Casualty Campus

Tuesday, March 21 — 1:30 - 3:00
Wednesday, March 22 — 3:30 - 5:00

Michael J. Bedesky, JD, Partner, Heyl, Royster, Voelker & Allen, Edwardsville, IL
Tim Pena, JD, CPCU, AIM, AIC, HO Casualty Claims Rep., Auto Club Enterprises Group, Santa Ana, CA

  • Examine provocation and comparative negligence as a defense to an action for an jury caused by a dog
  • Evaluate damages for killing or injuring a dog
  • Analyze Homeowner’s coverage for injuries caused by animals
  • Assess liability and damages for pet on pet attacks

Adjusting Large Construction Defect Claims

Curriculum: Casualty Campus

Tuesday, March 21 — 8:00 - 9:30
Monday, March 20 — 3:30 - 5:00

Kenneth R. Gilvary, M.S., P.E., Principal Engineer/Owner, Revision Engineering Inc., Tampa, FL
Jennifer Kalvestran, Partner, Gust Rosenfeld, PLC, Los Angeles, CA

  • Evaluate the claim as to liability, damages, and coverage
  • Identify and resolve coverage issues including whether there has been occurrence and number of occurrences, which policy(ies) are triggered where construction and water intrusion continue over multiple years, coverage for damage to the insured’s work versus resulting damage to other parts of the buildings, coverage for rip and tear to remediate damage to the insured’s work, and other issues
  • Assess and respond to tenders by general contractor for coverage as additional insured or pursuant to contractual indemnification and deal with other carriers who insure same contractor or sub or different subs
  • Determine covered versus non-covered damages after a jury verdict including intervention, special jury instruction, and post-verdict allocation

Appraisal: Strategic Overview

Curriculum: Alternate Dispute Resolution

Tuesday, March 21 — 8:00 - 9:30
Wednesday, March 22 — 10:30 - 12:00

Charles A. Baker, Jr., AIC, VP Field Operations/EGA, Peninsula Insurance Bureau, Tampa, FL
Thomas J. Moody, JD, Partner, Clausen Miller P.C., Tampa, FL

  • Describe the process for resolving a claim through appraisal
  • Identify jurisdictional limitations on appraisal
  • Assess recent case law developments on appraisal
  • Evaluate different strategies for effectively using appraisal

Appraisal: The "New Normal" Revisited

Curriculum: Alternate Dispute Resolution

Monday, March 20 — 3:30 - 5:00
Tuesday, March 21 — 3:30 - 5:00

Robert T. Horst, JD, Partner, Horst Krekstein & Runyon LLC, Plymouth Meeting, PA
John P. Kirby, Sr. Vice President, Philadelphia Insurance Cos., Bala Cynwyd, PA

  • Prepare an effective appraisal demand & identify a legally insufficient appraisal demand
  • Compare distinctions in the law on appraisal in different jurisdictions while understanding why the distinctions matter
  • Structure the appraisal process to fully resolve claims & avoid legal challenges
  • Effectively manage a claims organization and an individual claims handler during the appraisal process

Arbitration: Optimizing Efficiencies & Outcomes

Curriculum: Alternate Dispute Resolution

Tuesday, March 21 — 1:30 - 3:00
Wednesday, March 22 — 10:30 - 12:00

Anne Kevlin, Esq., Mediator | Arbitrator, Kevlin Mediation PLLC, St. Petersburg, FL
Katharine Mooney, Esq., Claims Counsel, Markel Corporation, Tampa, FL
Michael Rivero, Esq., Partner, Zinober Diana & Monteverde, St. Petersburg, FL

  • Contrast the procedures, risks, and benefits of binding arbitration; versus non-binding arbitration; versus litigation
  • Compare circumstances for use of litigation, binding arbitration, or non-binding arbitration
  • Evaluate a variety of procedural and substantive rules for arbitration (statutory; contractual; private arbitration facilitators)
  • Assess insurance policy wording choices for arbitration
  • Analyze obstacles and strategies during arbitration process: discovery, dispositive motions, rules of evidence, appealability of arbitration decisions, use of mediation

Assignment of Benefits: Policy Giveaway

Curriculum: Adjusting Property

Tuesday, March 21 — 10:30 - 12:00
Wednesday, March 22 — 8:30 - 10:00

Michael Guerra, Director, Claims Governance, Citizens Property Insurance, Jacksonville, FL
Nathan Thompson, JD, Claims Legal Services, Citizens Property Insurance, Jacksonville, FL

  • Describe what an assignment of benefits contract is and who benefits from it
  • Review how assignment of benefit contracts comport with the established law in various jurisdictions
  • Identify “red flags” for potential fraud involved with assignment of claim presentations
  • Evaluate various strategies to help navigate your customer's claim through the waters of an assignment of benefits situation
  • Compare alternative dispute resolution options to reduce litigation

Auto Fraud Investigations: Drive for Results

Curriculum: Special Investigations/Fraud

Tuesday, March 21 — 1:30 - 3:00
Wednesday, March 22 — 1:30 - 3:00

Sherry Bos, CPCU, CIFI, Field Investigator, SIU, Auto-Owners Insurance Group, Lansing, MI
Steven R. Jarrett, MBA, CIFI, FCLA, Director/Leader-SIU, Westfield Group, Westfield, OH

  • Identify the three basic types of auto fraud and develop a plan of action for them
  • Recognize types of misrepresentation and application fraud
  • Describe various types of staged accidents
  • Determine which resources can aid in investigation

Autonomous Vehicles: Liability & Coverage Issues

Curriculum: Casualty Campus

Tuesday, March 21 — 10:30 - 12:00
Monday, March 20 — 10:30 - 12:00

Jacob Carr, Manager Auto Damage, Indiana Farm Bureau Insurance, Fishers, IN
Kenneth P. Williams, JD, Shareholder, Segal McCambridge Singer et al, Southfield, MI

  • Identify various parties who may be liable for loss arising out of the use of driverless vehicles such as manufacturers, engineers, designers, and retailers
  • Examine likely theories of liability that may be asserted against these potentially liable parties
  • Describe liability insurance coverage available to potentially liable parties
  • Explore the coordination of insurance coverage among these parties

Avoiding First- & Third-Party Bad Faith Allegations

Curriculum: General Interest

Monday, March 20 — 1:30 - 3:00
Wednesday, March 22 — 8:30 - 10:00

Lindsey Davis, JD, Partner, Zelle LLP, Minneapolis, MN

  • Describe good faith claims handling practices and effective claim-file management
  • Review fact patterns and judgments from bad faith cases from various federal and state jurisdictions
  • Apply good faith claims handling practices and effective claim-file management techniques
  • Make effective and good-faith based claim-file management decisions


We hope you will join us in Orlando for 3 days of expanding your story as a claims professional.

  • WRITE YOUR OWN AGENDA from over 100 educational sessions within 14 tracks taught by industry leaders
  • EXPAND YOUR NETWORK by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals
  • PREPARE FOR YOUR NEXT CHAPTER by making connections with a broad, innovative group of the industry's leading service providers at the Insurance Services Expo

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2023 Claims Conference.


Diamond Plus




Join our mailing list

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Cookie Policy | Privacy Policy.