Share This Follow @PLRBConf
A B C D E F G H I L M N P R S T U V W

Adjuster Efficiencies: Tap that App


Curriculum: Technology

Nathan Clay, MBA, VP Claims, American Integrity Insurance
Jarod Clayberg, Property Claims Supervisor, Erie Insurance Group
Ryan Matchack, Training & Property Specialist, Grange Insurance

  • Explore available apps that can assist claims adjusters
  • Highlight how apps can improve performance and efficiency for adjusters
  • Review the way apps are shifting and impacting the claims handling industry
  • Describe the advances and future impact of apps for adjusters
  • Adjusters, Fire Claims & 21st Century Technology


    Curriculum: Adjusting Property

    Ulises Castellon, CPCU, RPA, Chief Operating Officer, Fire Cause Analysis
    Douglas K. Wood, JD, Trial Attorney, Law Offices of Matthew Salazar

  • Explore the impact of modern technology and products – including the Internet of Things
  • Evaluate the reliability of your fire experts’ methodology against modern-day professional standards
  • Describe practical tips to effectively manage investigations of fire claims or cases involving emerging products, technologies, and the Internet of Things – “IoT”
  • Assess the implications of the interplay between legal liability issues and the rapid pace of new technology products
  • ALE Claims Handling & the Adjuster's Balancing Act


    Curriculum: Adjusting Property

    Kent Peterson, Property Claims Specialist, Shelter Insurance
    Teresa Vidger, President, Temporary Housing Directory

  • Determine when additional living expense occurs and when coverage applies for such expense
  • Evaluate the importance of timely and critical estimating to damage assessment
  • Describe the many roles of ALE vendors
  • Examine lodging needs and availability in the context of the new landscape of options
  • Appraisal: Evolution & Evaluation of the New Normal


    Curriculum: Alternate Dispute Resolution

    Robert T. Horst, JD, Partner, Timoney Knox, LLP
    Shawn D. Woodie, CIC, AIC, AIS, Claims Examiner, Erie Insurance Group

  • Evaluate an appraisal demand in the context of a coverage dispute or partial denial
    ** Assess whether an appraisal and a coverage lawsuit may legally (and practically) co-exist
  • Explore responses and solutions when an appraiser or umpire is inactive, or literally goes silent
  • Evaluate when and why to involve the courts and remedies including vacate, enforce, appoint, and compel
  • Identify emerging trends for insurers and appraisers
  • Appraisals: Mysteries Unveiled


    Curriculum: Alternate Dispute Resolution

    Charles A. Baker, Jr., AIC, EGA/Manager, Peninsula Insurance Bureau
    Anne E. Kevlin, JD, Partner, Clausen Miller P.C.

  • Describe what appraisers and umpire do -- inspections, estimates, reports, and review of other information as well as debate -- to reach the appraisal award
  • Evaluate how to position an insurance dispute prior to appraisal to ensure a fair and accurate appraisal award
  • Identify steps to select the best appraiser and umpire (not sure about the second half)
  • Determine what to do when the appraisal award strays from the terms of the insurance policy or from the law
  • Artificial Intelligence: Redefining Workflows


    Curriculum: Technology

    Bill Banta, General Mgr.-Enterprise Sol., EagleView
    David Williams, CPCU, AIC, PMP, VP Claims, Texas Windstorm Ins. Assn.

  • Review the possible applications of artificial intelligence (AI) utilization across the claims workflow
  • Describe how the industry is implementing AI and how it could evolve in the future
  • Evaluate ways insurers can measure their effective use of AI and the implications moving forward
  • Assignment of Benefits: Policy Giveaway


    Curriculum: Adjusting Property

    Michael Guerra, Director, Claims Governance, Citizens Property Ins. Corp.
    Joshua Schone, CAT Team Manager, Auto Club Enterprises Group

  • Describe what an assignment of benefits contract is and who benefits from it
  • Review how assignment of benefit contracts comport with the established law in various jurisdictions
  • Identify “red flags” for potential fraud involved with assignment of claim presentations
  • Evaluate various strategies to help navigate your customer's claim through the waters of an assignment of benefits situation
  • Attracting, Hiring & Retaining Staff


    Curriculum: Leadership

    Mary Bruggeman, MBA, CPCU, AIC-M, AU, AVP-Corporate Claims, Great American P&C Group

  • to be advised
  • Avoiding First- & Third-Party Bad Faith Allegations


    Curriculum: General Interest

    Lindsey Davis, JD, Partner, Zelle LLP
    Jocelyn M. Rodgers, AIC, Mgr.-Claims Quality & Training, Western Reserve Group
    Nicole Slate, Property Reinspection Manager, Erie Insurance Group

  • Describe good faith claims handling practices and effective claim-file management
  • Review fact patterns and judgments from bad faith cases from various federal and state jurisdictions
  • Apply good faith claims handling practices and effective claim-file management techniques
  • Make effective and good-faith based claim-file management decisions
  •  


    Join us in Chicago for the 2021 PLRB Claims Conference.

    • Expand your horizons with more than 90 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 90 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Catastrophe
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    PLRB
    Property Coverage
    Special Investigation/Fraud
    Subrogation
    Technology
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

    Gold

    Join our mailing list

    This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Cookie Policy | Privacy Policy.