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Deciphering Unit Owners & Association Policy Claims

Curriculum: Adjusting Property

Monday, March 20 — 1:30 - 3:00
Tuesday, March 21 — 3:30 - 5:00

Paul V. Dempsey, AIC, Property Claims Specialist, Erie Insurance Group, Charlotte, NC

  • Review state laws and statutes
  • Determine priority of law/governing documents
  • Interpret and apply governing documents
  • Separate coverage and damages under a unit owners policy and association policy

Diversity, Equity & Inclusion

Curriculum: Leadership/Management

Monday, March 20 — 10:30 - 12:00
Tuesday, March 21 — 10:30 - 12:00

Shameem Awan, CPCU, AIC, API, AINS, Assistant Vice President, Amica Mutual Group, Providence, RI
Rhonda Burns, Associate Vice President, Nationwide Group, Columbus, OH

  • Define what Diversity, Equity and Inclusion mean
  • Develop an awareness and understanding of unconscious bias
  • Recognize and address Microagressions
  • Encourage allyship and bystander intervention


We hope you will join us in Orlando for 3 days of expanding your story as a claims professional.

  • WRITE YOUR OWN AGENDA from over 100 educational sessions within 14 tracks taught by industry leaders
  • EXPAND YOUR NETWORK by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals
  • PREPARE FOR YOUR NEXT CHAPTER by making connections with a broad, innovative group of the industry's leading service providers at the Insurance Services Expo

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2023 Claims Conference.


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