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A B C D E F G H I L M N P R S T U W

Earthquake Claims Handling Accreditation


Curriculum: Catastrophe

Monday 3:30 - 5:00

Dan Dyce, CPCU, RPA, Consultant, Dan Dyce Consulting

  • Review the California Fair Claims Settlement Practices Regulations
  • Establish an accurate estimate of covered earthquake damage
  • Describe the appropriate level of detail and documentation needed for an earthquake damage estimate
  • Review the California Earthquake Claims Mediation Program
  • This session is a companion session to "Earthquake Damage Assessment & Repair." Attendees can earn their California Earthquake Claims Handling Accreditation certificate after attending these two sessions at this year's Claims Conference.
  • Earthquake Damage Assessment & Repair


    Curriculum: Catastrophe

    Monday 1:30 - 3:00

    John Osteraas, Ph.D., PE, Group VP & Principal Engineer, Exponent

  • Identify earthquake-related damage and differentiate it from pre-existing conditions
  • Assess earthquake damage and appropriately scope necessary repairs using published guidelines
  • Determine when to get a technical expert like an engineer involved and what a complete engineer's report should include
  • This session is a companion session to "Earthquake Claims Handling Accreditation." Attendees can earn their California Earthquake Claims Handling Accreditation certificate after attending these two sessions at this year's Claims Conference.
  • Emerging Issues & Exposures in Property Coverage


    Curriculum: Underwriting and Claims

    Monday 1:30 - 2:30
    Wednesday 8:30 - 9:30

    Jay A. Johnston, JD, Executive Counsel, Travelers Companies
    Richard T. Smith, JD, Executive Counsel, Travelers Companies

  • Evaluate existing policy wording as it relates to emerging exposures and new technologies, such as digital currency, home-sharing, and electronic data
  • Identify challenges in applying existing wording to emerging exposures and new technologies
  • Review recent case law applying existing policy wording to emerging exposures and new technologies
  • Describe industry attempts to address emerging exposures and new technologies
  • Enforcing Policy Conditions


    Curriculum: Casualty Campus

    Tuesday 8:00 - 9:30
    Wednesday 3:30 - 5:00

    Kelly M. Lippincott, JD, Partner, Gordon & Rees, LLP
    Tania Surma, CPCU, AIC, AIS, Sr. Quality Improvement Spec., Liberty Mutual Insurance

  • Describe common policy obligations owed by the insured
  • Assess how to enforce policy conditions
  • Determine when an insurer can rely on a breach of a policy condition to deny
  • Identify methods to preserve the insurer's ability to deny coverage if the insured breaches a policy condition
  • Engaging Remote Employees & Enhancing Inclusion


    Curriculum: Leadership

    Tuesday 1:30 - 2:30
    Wednesday 8:30 - 9:30

    Peggy Saldana, SCLA, President, Saldana Solutions, LLC
    Amy Spellman, SHRM-CP, HR Director, Nationwide Group

  • Provide clear guidance, expectations, and management of remote workers
  • Foster engagement with remote workers
  • Measure and enhance remote team building
  • Align Diversity and Inclusion initiatives within your organization
    ** Communicate with staff about the different levels and dimensions of diversity
  • Equipment Breakdown: Demystified


    Curriculum: Adjusting Property

    Tuesday 3:30 - 5:00
    Monday 1:30 - 3:00

    Timothy Begley, CPCU, Director-Claim Account Mgmt., Hartford Steam Boiler
    George Dickover, CPCU, AIC, Executive General Adjuster, Selective Insurance Group
    Patrick F. Kelleher, CPA, CFF, VP, Investigative Accounting, Meaden & Moore

  • Review Boiler and Machinery/Equipment Breakdown Insurance and explain why it is needed
  • Describe the potential interplay of Equipment Breakdown and Commercial Property Coverage in a variety of claim scenarios
  • Apportion several claim examples where both Equipment Breakdown and first-party property policies provide coverage for an insured's loss
  • Identify adjusting strategies for handling a complex claim that involves Equipment Breakdown coverage
  • Ethical Decision-Making: Choosing the Right Path


    Curriculum: General Interest

    Monday 10:30 - 12:00
    Wednesday 10:30 - 12:00

    Larry Mason, JD, Partner, Goldberg Segalla, LLP
    Crystal Uebelher, JD, CPCU, Sr. Property Claims Attorney, SECURA Insurance Companies

  • Identify common ethical challenges in claims handling
  • Analyze potential risks of unethical claims handling practices
  • Describe approaches to resolving ethical dilemmas
  • Explore the benefits of ethical claims handling
  • Ethical Issues in Subrogation Claims


    Curriculum: Subrogation

    Tuesday 8:00 - 9:30
    Wednesday 1:30 - 3:00

    David D. Brisco, JD, Member, Cozen O'Connor
    Larry Haney, Sr. Tech. Recovery Specialist, Liberty Mutual Insurance

  • Identify a wide variety of ethical dilemmas that can arise in the handling of a subrogation claim
  • Review applicable rules and practices used to resolve various ethical issues with subrogation
  • Evaluate strategies in resolving ethical decisions in subrogation, including fair treatment of the insured, investigation tactics with social media, disclosure of expert files and communications, and spoliation of evidence
  • Exceptions to CGL Policy Exclusions


    Curriculum: Casualty Campus

    Tuesday 10:30 - 11:30
    Wednesday 10:30 - 11:30

    Christopher T. Bradley, JD, Partner, Marshall Conway & Bradley, PC

  • Define the exceptions to various policy exclusions
  • Identify circumstances that may trigger an exception
  • Recognize covered versus non-covered occurrences
  • Evaluate the viability of potential coverage defenses
  • Extra Expense: Time Element Claims


    Curriculum: Commercial Time Element Losses

    Tuesday 8:00 - 9:00
    Wednesday 10:30 - 11:30

    Alexandria May, CPA, Senior Manager, Meaden & Moore
    Andrew Norris, Director of Marine Claims, Hanover Insurance Group

  • Review the Extra Expense concepts based on the customary insuring agreements
  • Examine the potential challenges of Extra Expenses and loss mitigation verification
  • Review examples of the application of expense to reduce, pure extra expenses, increased cost of working, and expediting expenses
  • Explore examples of extra expenses and the interplay with the business income loss
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    Outstanding Claims Professionals, 2020: Call for Nominations


    Please join us at the Property & Liability Resource Bureau 2020 Claims Conference!

    Expand Your Horizons & Challenge your Thinking at the PLRB Claims Conference

    Join us in Washington, DC, for our claims talent revolution where you'll:

    • Expand your horizons with 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 100 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Catastrophe
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    PLRB
    Property Coverage
    Special Investigation/Fraud
    Subrogation
    Technology
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

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