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SESSIONS

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A B C D E F G H I L M N P R S T U V W

Earthquake Claims Handling Accreditation


Curriculum: Catastrophe

Dan Dyce, CPCU, RPA, Consultant, Dan Dyce Consulting

  • Review the California Fair Claims Settlement Practices Regulations
  • Establish an accurate estimate of covered earthquake damage
  • Describe the appropriate level of detail and documentation needed for an earthquake damage estimate
  • Review the California Earthquake Claims Mediation Program
  • This session is a companion session to "Earthquake Damage Assessment & Repair." Attendees can earn their California Earthquake Claims Handling Accreditation certificate after attending these two sessions at this year's Claims Conference.

    • Earthquake Damage Assessment & Repair


    Curriculum: Catastrophe

    John Osteraas, Ph.D., PE, Group VP & Principal Engineer, Exponent

  • Identify earthquake-related damage and differentiate it from pre-existing conditions
  • Assess earthquake damage and appropriately scope necessary repairs using published guidelines
  • Determine when to get a technical expert like an engineer involved and what a complete engineer's report should include
  • This session is a companion session to "Earthquake Claims Handling Accreditation." Attendees can earn their California Earthquake Claims Handling Accreditation certificate after attending these two sessions at this year's Claims Conference.

    • Effective Resolution Strategies


    Curriculum: Alternate Dispute Resolution

    John L. Kubis, Jr., , Partner, Teague Campbell Dennis et al

  • Compare the various perspectives, circumstances and environments that may affect alternate dispute resolution
  • Prepare effective strategies that will position a claim for resolution
  • Employ strategies that will enhance negotiations
  • Identify steps to ensure that the resolution stands (Close the deal)

    • Emerging Issues & Exposures in Property Coverage


    Curriculum: Underwriting and Claims

    Jay A. Johnston, JD, Executive Counsel, Travelers Companies
    Craig D. Roswell, Esq., Managing Partner, Niles, Barton & Wilmer, LLP

  • Evaluate existing policy wording as it relates to emerging exposures and new technologies, such as digital currency, home-sharing, and electronic data
  • Identify challenges in applying existing wording to emerging exposures and new technologies
  • Review recent case law applying existing policy wording to emerging exposures and new technologies
  • Describe industry attempts to address emerging exposures and new technologies

    • Enforcing Policy Conditions


    Curriculum: Casualty Campus

    Kelly M. Lippincott, JD, Partner, Gordon & Rees, LLP
    Tania Surma, CPCU, AIC, AIS, Sr. Quality Improvement Spec., Liberty Mutual Insurance

  • Describe common policy obligations owed by the insured
  • Assess how to enforce policy conditions
  • Determine when an insurer can rely on a breach of a policy condition to deny
  • Identify methods to preserve the insurer's ability to deny coverage if the insured breaches a policy condition

    • Engaging Remote Employees & Enhancing Inclusion


    Curriculum: Leadership

    Jennifer L. Owens, SPHR, SHRM-CP, Sr. AVP, HR Personal Lines, Nationwide Group
    Peggy Saldana, SCLA, President, Saldana Solutions, LLC

  • Provide clear guidance, expectations, and management of remote workers
  • Foster engagement with remote workers
  • Measure and enhance remote team building
  • Align diversity and inclusion initiatives within your organization
    ** Communicate with staff about the different levels and dimensions of diversity

    • Equipment Breakdown: Demystified


    Curriculum: Adjusting Property

    Timothy Begley, CPCU, Director-Claim Account Mgmt., Hartford Steam Boiler
    George Dickover, CPCU, AIC, Executive General Adjuster, Selective Insurance Group
    Patrick F. Kelleher, CPA, CFF, VP, Investigative Accounting, Meaden & Moore

  • Review boiler and machinery/equipment breakdown insurance and explain why it is needed
  • Describe the potential interplay of equipment breakdown and commercial property coverage in a variety of claim scenarios
  • Apportion several claim examples where both equipment breakdown and first-party property policies provide coverage for an insured's loss
  • Identify adjusting strategies for handling a complex claim that involves equipment breakdown coverage

    • Ethical Decision Making: Choosing the Right Path


    Curriculum: General Interest

    Larry Mason, JD, Partner, Goldberg Segalla, LLP
    Crystal Uebelher, JD, CPCU, Sr. Property Claims Attorney, SECURA Insurance Companies

  • Identify common ethical challenges in claims handling
  • Analyze potential risks of unethical claims handling practices
  • Describe approaches to resolving ethical dilemmas
  • Explore the benefits of ethical claims handling

    • Ethical Issues in Subrogation Claims


    Curriculum: Subrogation

    David D. Brisco, JD, Member, Cozen O'Connor
    Larry Haney, Sr. Tech. Recovery Specialist, Liberty Mutual Insurance

  • Identify a wide variety of ethical dilemmas that can arise in the handling of a subrogation claim
  • Review applicable rules and practices used to resolve various ethical issues with subrogation
  • Evaluate strategies in resolving ethical decisions in subrogation, including fair treatment of the insured, investigation tactics with social media, disclosure of expert files and communications, and spoliation of evidence

    • Extra Expense: Time Element Claims


    Curriculum: Commercial Time Element Losses

    Alexandria May, CPA, Senior Manager, Meaden & Moore

  • Review the extra expense concepts based on the customary insuring agreements
  • Examine the potential challenges of Extra Expenses and loss mitigation verification
  • Review examples of the application of expense to reduce, pure extra expenses, increased cost of working, and expediting expenses
  • Explore examples of extra expenses and the interplay with the business income loss

    •  


    Join us in Chicago for the 2021 PLRB Claims Conference.

    • Expand your horizons with more than 90 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 90 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Catastrophe
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    PLRB
    Property Coverage
    Special Investigation/Fraud
    Subrogation
    Technology
    Underwriting & Claims

    TESTIMONIALS

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    CLAIMS CONFERENCE SPONSORS

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

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