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Flooring Claims: When to Repair

Curriculum: Adjusting Property

Monday, March 20 — 3:30 - 5:00
Wednesday, March 22 — 10:30 - 12:00

Mauricio Rodriguez, President, Nativo Inc., Pompano Beach, FL
Susan Varela, SCLA, Adjuster, Consultant, Lakeland, FL

  • Identify all activities, costs, and timing that are involved when an entire floor needs to be replaced in a residential or commercial flooring claim
  • Identify the types of flooring claims that are suitable for a spot repair
  • Recognize the benefits for the Insured, Carrier, Environment, Community, if a spot repair is feasible
  • List the necessary steps to implement a successful spot repair program

Fostering, Attracting & Retaining Early Career Talent

Curriculum: Leadership/Management

Tuesday, March 21 — 10:30 - 12:00
Wednesday, March 22 — 10:30 - 12:00

Mary Bruggeman, MBA, CPCU, AIC-M, AU, Divisional AVP-Corp. Claims, Great American P&C Group, Cincinnati, OH
Brad Bush, CPCU, Executive Claim Specialist, Michigan Millers Mutual Ins., Lansing, MI

  • Identify strategies to attract early career talent to your organization including developing the talent pipeline
  • Develop guest speaking and presentations for these student insurance programs
  • Create networking opportunities with other insurance professionals and students
  • Build a conduit of insurance talent to fill your own company‚Äôs needs in open positions
  • Compare successful onboarding and retention practices for in-person and work-from-home environments

Fraud with Catastrophic Losses

Curriculum: Special Investigations/Fraud

Monday, March 20 — 1:30 - 3:00
Tuesday, March 21 — 1:30 - 3:00

Jonathan H. Colman, JD, Partner, Colman Perkins Law Group, Glendale, CA
Sheri O'Neil, SCLA, FCLS, Claims Examiner-SIU, Auto Club Enterprises Group, Costa Mesa, CA

  • Describe how catastrophe environments can encourage insurance fraud
  • Identify various CAT fraud scams including water damage fraud and indicators with catastrophe losses
  • Devise strategies to effectively investigate and respond to potential fraud with various claims: wildfires, hurricanes, floods, etc.
  • Evaluate fraud exposures and appropriate responses with additional living expense and fair rental value catastrophe claims


We hope you will join us in Orlando for 3 days of expanding your story as a claims professional.

  • WRITE YOUR OWN AGENDA from over 100 educational sessions within 14 tracks taught by industry leaders
  • EXPAND YOUR NETWORK by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals
  • PREPARE FOR YOUR NEXT CHAPTER by making connections with a broad, innovative group of the industry's leading service providers at the Insurance Services Expo

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2023 Claims Conference.


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