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Remote Estimating: Providing Value & Answers

Curriculum: Adjusting Property

Monday, March 20 — 1:30 - 3:00
Tuesday, March 21 — 8:00 - 9:30

Christopher McDermott, AIC, CCP, PTC, Property Product Manager, Crawford & Company, Peachtree Corners, GA
Jeff Taxier, SCLA, Consultant, ATI Restoration, LLC, Anaheim, CA

  • Explain the history of remote property estimating through today
  • Describe the role and significance of remote estimating for insurers and insureds
  • Implement techniques for effective remote estimating
  • Explain and, if necessary, defend remote estimates from challenges by insureds and/or their representatives

Rescinding Insurance Policy: Voiding Coverage

Curriculum: Casualty Campus

Monday, March 20 — 1:30 - 3:00
Wednesday, March 22 — 8:30 - 10:00

John C. Trimble, JD, Partner, Lewis Wagner LLP, Indianapolis, IN

  • Describe the misrepresentations, omissions, and concealments standards that justify policy rescission and when a misrepresentation, omission or concealment is material
  • Examine the effect of rescission on third-party liability coverage – are there certain policies that states do not allow rescission
  • Identify common defenses to rescission raised by insureds
  • Assess options available to insurers as to how to rescind a policy

Reservation of Rights & Declination Letters

Curriculum: Casualty Campus

Monday, March 20 — 1:30 - 3:00
Tuesday, March 21 — 8:00 - 9:30

Charleen Hoskins, Founder, President & CEO, TPAS, LLC, St. Louis, MO
David Jarrett, JD, AVP-Legal Counsel, Western Reserve Group, Wooster, OH

  • Recognize when a reservation of rights letter is needed
  • Identify the components and content of a reservation of rights letter
  • Describe how to deal with the insured’s response to a reservation of rights letter
  • Analyze the differences and consequences of reservation of rights versus declination letters

Risk Evaluation & Claims Team Collaboration

Curriculum: Underwriting and Claims

Tuesday, March 21 — 10:30 - 12:00
Wednesday, March 22 — 3:30 - 5:00

Mark Cantalamessa, Managing Partner, YOUNG & Associates, Freedom, PA

  • Assess the criteria considered by a carrier when evaluating a specific risk for purposes of underwriting
  • Identify the qualifications, competencies, and capabilities to consider when assembling the post-loss team of professionals
  • Compare the benefits of assembling a claims team at the inception or renewal of an Insurance Program before a loss occurs
  • Explore impact team has on insured risks from the underwriting and claims perspectives

Roofing Fraud: Storm or Simulated Damage

Curriculum: Special Investigations/Fraud

Tuesday, March 21 — 8:00 - 9:30
Wednesday, March 22 — 3:30 - 5:00

Thomas R. Diana, Esq., Co-Founder, Zinober Diana & Monteverde, St. Petersburg, FL
Delfina Eceiza, Case Manager, SIU Solutions, LLC, Tampa, FL
Jonathan Williams, PE, Partner, Grindley Williams Engineering, Lakeland, FL

  • Describe the fundamental physics of the interaction of wind and hail with building exteriors as the basis for differentiating legitimate storm damage from simulated damage
  • Identify the methods used by unscrupulous individuals to simulate damage to roofing
  • Develop strategies to consider when presented with “damage” to roofing that they suspect might be fraudulent
  • Navigate legal strategies for pursuing fraudulent claims, the burden of proof for allegations of fraud, and challenging opposing experts’ damage opinions


We hope you will join us in Orlando for 3 days of expanding your story as a claims professional.

  • WRITE YOUR OWN AGENDA from over 100 educational sessions within 14 tracks taught by industry leaders
  • EXPAND YOUR NETWORK by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals
  • PREPARE FOR YOUR NEXT CHAPTER by making connections with a broad, innovative group of the industry's leading service providers at the Insurance Services Expo

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2023 Claims Conference.


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