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Reservation of Rights & Declination Letters


Curriculum: Casualty Campus

David Jarrett, JD, AVP-Legal Counsel, Western Reserve Group
David B. Krouk, JD, Partner, Butler Weihmuller Katz Craig

  • Recognize when a reservation of rights letter is needed
  • Identify the components and content of a reservation of rights letter
  • Describe how to deal with the insured's response to a reservation of rights letter
  • Analyze the differences and consequences of reservation of rights versus declination letters
  • Resolving Difficult Claims: Strategies for Property Adjusters


    Curriculum: Adjusting Property

    Jonathan Barger, JD, Partner, Butler Weihmuller Katz Craig
    Nanci L. Smilie, CPCU, AIC, Litigation Specialist, Erie Insurance Group
    Judy Spoerlein, Senior Examiner, Liberty Mutual Insurance

  • Identify common areas of disagreement in commercial and personal lines property claims
  • Distinguish factors driving disputes from the insured’s perspective and the insurer’s perspective
  • Develop approaches for effective communication with insureds
  • Utilize strategies for resolving disputes in an amicable fashion
  • Ride- & Home-Sharing: Liability & Coverage Issues


    Curriculum: Casualty Campus

    Ryan P. Maxwell, JD, Associate Attorney, Hurwitz & Fine, P.C.
    Tyler Bryant Walker, JD, Of Counsel, Fields Howell LLP

  • Describe ride- and home-sharing trends
  • Evaluate relevant auto and homeowners liability insurance coverage provisions
  • Analyze liability exposures and insurance coverage issues
  • Identify future sharing economy developments
  • Risk Management in Fine Art & Special Collections


    Curriculum: Underwriting and Claims

    Heather Becker, CEO, The Conservation Center

  • Learn how to define art media as it relates to policy considerations (fine art scheduled items vs. unscheduled fine art personal property) and about the risks inherent in art and other special collections as it relates to media.
  • Recognize the importance of proper inventory, documentation, and appraisals, as well as learn ways to determine if restoration is a viable option compared to the item’s value.
  • Gain a better understanding of the triage process and disaster response, and ways to preemptively prepare for these situations.
  • Roofing Fraud: Don’t Get Nailed


    Curriculum: Special Investigations/Fraud

    Matthew Hill, Professional Engineer, JS Held LLC
    Shannon M. O'Malley, JD, Partner, Zelle LLP

  • Identify signs and red flags related to a possibly fraudulent roofing claim
  • Describe the tools and methods used by forensic experts in examining a suspicious claim
  • Develop strategies for evaluating and resolving these types of claims
  • Compare the legal aspects of fraud and the difficulty behind the legal burden of proof
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    Join us in Chicago for the 2021 PLRB Claims Conference.

    • Expand your horizons with more than 90 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 90 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Catastrophe
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    PLRB
    Property Coverage
    Special Investigation/Fraud
    Subrogation
    Technology
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

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