SESSIONS

Alpha Listing - R

A B C D E G H I L M N O P R S T U W

Reservation of Rights & Declination Letters

Curriculum: Casualty Campus

State Approved CE Credits:DE FL NH NC OK TX

Tuesday, March 19 — 8:00 - 9:30
Wednesday, March 20 — 1:30 - 3:00

Charleen Hoskins, Founder, President & CEO, TPAS, LLC, St. Louis, MO
David Jarrett, JD, AVP-Legal Counsel, Western Reserve Group, Wooster, OH

  • Recognize when a reservation of rights letter is needed
  • Identify the components and content of a reservation of rights letter
  • Describe how to deal with the insured’s response to a reservation of rights letter
  • Analyze the differences and consequences of reservation of rights versus declination letters

Residential Kitchen Fires: Decoding Complex Investigations

Curriculum: Adjusting Property

State Approved CE Credits:DE FL NH NC OK TX

Tuesday, March 19 — 10:30 - 12:00
Wednesday, March 20 — 1:30 - 3:00

Grant Allen, Claim Technical Specialist, American Family Insurance, Fishers, IN
Kevin Huelsman, Technical Education Trainer, Alpine Intel, Charlotte, NC
James Mahaney, NE Regional Fire Manager, DONAN, Staten Island, NY
Megan McCarthy, Large Loss Property Manager, American Family Insurance, Warrenton, OR
Christopher Sanders, CPCU, MSIM, AIC, Claim Technical Specialist, American Family Insurance, Madison, WI

  • Review the Origin and Cause (O&C) Investigation Approach
  • Learn about additional Resources to Assist in Determination of Component Failure
  • Determine observations and identifying indicators during the study (NFPA 921 reference to appliance investigations)
  • Learn to investigating the Range Controls

Rethinking Mentorship for Insurance Excellence

Curriculum: Leadership/Management

State Approved CE Credits:

Wednesday, March 20 — 1:30 - 3:00
Tuesday, March 19 — 8:00 - 9:30

Amy Cooper, Founder & CEO, RISE, Dania Beach, FL
Katerina Garavito, President, RISE, Dania Beach, FL
Tandeka Nomvete, Director, External Engagement, Spencer Educational Foundation, Atlanta, GA
Shannon O'Brien, Vice President, Amica Mutual Group, Lincoln, RI
Meg Weist, SVP, Chief Claims Officer, EMC Insurance Companies, Des Moines, IA

  • gain a comprehensive understanding of the principles and dynamics of reverse mentoring in the insurance industry, exploring how this approach challenges traditional mentorship structures
  • analyze real-world examples and case studies to recognize how reverse mentoring transforms collaboration within insurance organizations and effectively bridges the digital skills gap in the rapidly evolving industry
  • examine how reverse mentoring contributes to fostering a culture of innovation in insurance companies, exploring ways in which cross-generational collaboration can lead to creative solutions and adaptability in the face of industry challenges
  • Build a conduit of insurance talent to fill your own company’s needs in open positions
  • engage in hands-on, practical learning through the Reverse Speed Mentoring workshop, actively participating in mentor-mentee interactions

 


Please join us in Boston for 3 days of sharing how you serve and adapt as an insurance professional in today’s rapidly evolving world:

  • Engage in over 100 innovative educational course selections across 14 learning tracks led by industry professionals serving your quest for know-how in the ever-evolving insurance landscape
  • Forge connections through one of the industry’s largest gatherings of diverse insurance professionals serving as a conduit for networking opportunities
  • Immerse yourself in the Insurance Services Expo interacting with hundreds of leading edge service providers showcasing products and tools to revolutionize service in the insurance industry

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.



CLAIMS CONFERENCE SPONSORS

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.

 

Diamond Plus

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M&A Advisory Sponsor

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