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A B C D E F G H I L M N P R S T U W

Reservation of Rights & Declination Letters


Curriculum: Casualty Campus

Monday 3:30 - 5:00
Tuesday 3:30 - 5:00

David Jarrett, JD, AVP-Legal Counsel, Western Reserve Group
David B. Krouk, JD, Partner, Butler Weihmuller Katz Craig

  • Recognize when a reservation of rights letter is needed
  • Identify the components and content of a reservation of rights letter
  • Describe how to deal with the insured's response to a reservation of rights letter
  • Analyze the differences and consequences of reservation of rights versus declination letters
  • Resolving Difficult Claims: Strategies for Property Adjusters


    Curriculum: Adjusting Property

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    Jonathan Barger, JD, Partner, Butler Weihmuller Katz Craig
    Nanci L. Smilie, CPCU, AIC, Litigation Specialist, Erie Insurance Group
    Judy Spoerlein, Senior Examiner, Liberty Mutual Insurance

  • Identify common areas of disagreement in commercial and personal lines claims
  • Distinguish factors driving disputes from the insured’s perspective and the insurer’s perspective
  • Develop approaches for effective communication with insureds
  • Utilize strategies for resolving disputes in an amicable fashion in claim scenarios
  • Restatement of the Law of Liability Insurance: Status


    Curriculum: Casualty Campus

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Laura Foggan, JD, Partner, Crowell & Moring
    Martin P. Lavelle, JD, Managing Counsel, Travelers Companies

  • Describe the Restatement of the Law of Liability Insurance and define specific provisions that have generated dispute by insurers
  • Compare differences between Restatement provisions and established legal precedent
  • Scrutinize arguments made by policyholders based on Restatement provisions and illustrate responses that may be argued by insurers
  • Survey case law and legislation addressing the acceptance or application of the Restatement
  • Restatement of Torts for Casualty Adjusters


    Curriculum: Casualty Campus

    Tuesday 1:30 - 3:00
    Wednesday 10:30 - 12:00

    Regina A. DePumpo, CPCU, AIC, AVP, Complex Claims & Lit., Selective Insurance Group
    Michelle Molinaro Burke, JD, Counselor at Law, Porzio Bromberg & Newman PC

  • Describe the Restatement of Torts, its origins, and its purpose
  • Specify provisions of the Restatement that impact the evaluation and defense of liability claims
  • Identify differences in how courts apply, or don't apply, these provisions
  • Determine whether specific provisions are or are not binding authority in a particular jurisdiction
  • Ride- & Home-Sharing: Liability & Coverage Issues


    Curriculum: Casualty Campus

    Monday 3:30 - 4:30
    Wednesday 8:30 - 9:30

    Tyler Bryant Walker, JD, Of Counsel, Fields Howell LLP
    Brady Yntema, JD, Partner, Goldberg Segalla, LLP

  • Describe ride- and home-sharing trends
  • Evaluate relevant auto and homeowners liability insurance coverage provisions
  • Analyze liability exposures and insurance coverage issues
  • Identify future sharing economy developments
  • Role of Internships in Workforce Management


    Curriculum: Leadership

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Cassandra Cole, Department Chair, Florida State University

  • Describe the characteristics and behaviors of Gen Z
  • Identify the benefits of internship programs for companies
  • Explore recruitment strategies and ways to build university partnerships
  • Examine key factors in developing a successful internship program
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    Outstanding Claims Professionals, 2020: Call for Nominations


    Please join us at the Property & Liability Resource Bureau 2020 Claims Conference!

    Expand Your Horizons & Challenge your Thinking at the PLRB Claims Conference

    Join us in Washington, DC, for our claims talent revolution where you'll:

    • Expand your horizons with 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 100 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Catastrophe
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    PLRB
    Property Coverage
    Special Investigation/Fraud
    Subrogation
    Technology
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

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