Share This Follow @PLRBConf

Shutdown of Business Operations from Cyber Events

Curriculum: Commercial Time Element Losses

Monday 10:30 - 12:00
Tuesday 3:30 - 5:00

Dennis D. Fitzpatrick, JD, President, Clausen Miller P.C.
Gerhard F. Pagels, AVP-Comm'l Property Claims, American International Group
Matt Scott, Practice Leader, Envista Forensics
D. Craig Streiff, CPA/ABV, CFF, CITP, Senior Vice President, JS Held LLC

  • Describe the types of cyber losses that adjusters are most likely to encounter
  • Explain the causes of the interruption and the resulting financial impact
  • Review the coverage issues resulting from a cyber event
  • Outline some recent cyber events and the actual impacts from real-world examples
  • Detail a step-by-step guide on how to handle this type of loss and the necessary resources
  • Smart Buildings: A Forensic Investigative Analysis

    Curriculum: Adjusting Property

    Monday 10:30 - 12:00
    Tuesday 10:30 - 12:00

    Robert Bragdon, AIC, PCLS, Sr. Training Consultant, Hanover Insurance Group
    Mark Majewski, Ph.D., PE, Project Engineer, Envista Forensics

  • Describe how active building monitoring systems and smart building technologies operate to form the “Internet of Things”
  • Review information obtainable from building systems and their application to the events prior and subsequent to the loss
  • Utilize smart building system information in a variety of claims case studies
  • Social Media CGL Coverage Issues

    Curriculum: Casualty Campus

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Daniel I. Graham, Jr., JD, Partner, Nicolaides Fink Thorpe et al

  • Survey the landscape of web-based communication platforms
  • Examine how businesses, politicians, celebrities, and individuals use them to interact, debate, promote, and compete
  • Evaluate how web-based communication risks might implicate CGL personal and advertising injury coverage
  • Identify potentially applicable policy exclusions and coverage defenses
  • Social Media, Devices & Cloud Data in Claim Investigations

    Curriculum: Technology

    Monday 1:30 - 5:00
    Tuesday 1:30 - 5:00

    Roy A. Mura, JD, Managing Partner, Mura & Storm, PLLC

  • Describe how to gather and record social media evidence with first- and third-party claims
  • Evaluate admissibility and authentication of evidence and the power of a preservation letter
  • Analyze the risks and regulations in collecting evidence and how to manage the risk
  • List social media resources and third-party profile services
  • Identify general principles for guiding social media investigations
  • Strategies in Adjusting Challenging Large Property Losses

    Curriculum: Large Property Losses

    Tuesday 8:00 - 9:30
    Monday 10:30 - 12:00

    Matthew Beaver, AIC, AIC-M, AMIM, Claim Manager, Great American P&C Group
    Anthony Clark, AIC, Principal, Clark Insurance Arb. & Cons.
    Todd M. Tippett, JD, Partner, Zelle LLP

  • Identify key issues that are most challenging when handling large property losses
  • Examine state statutes, administrative rules, regulations, and case law that may impact an adjuster’s handling of large losses
  • Explore techniques for spotting “red flags” in the adjustment of a complex loss and eliminate them before they impact the claim
  • Evaluate effective strategies for resolving the most challenging and difficult large losses
  • Stress Management with Rising Claims & CAT Deployment

    Curriculum: Catastrophe

    Monday 10:30 - 12:00
    Tuesday 1:30 - 3:00

    Robert Crowley, AIC, SCLA, VP Claims, American Modern Insurance
    Ray Shelton, Ph.D., Dir.-Professional Development, National Center Crisis Mgmt.

  • Describe the impact stress has on overall wellness, safety, performance, productivity, relationships, and the claims process
  • List safety strategies to use while deployed on CAT duty
  • Describe specific steps to safely manage the angry, hostile policyholder
  • Identify action steps to regain control of your stress and protect the well being of relationships and family
  • Subrogation of Catastrophe & Weather-Related Claims

    Curriculum: Subrogation

    Tuesday 1:30 - 2:30
    Wednesday 3:30 - 4:30

    Todd Denenberg, JD, Partner, Denenberg Tuffley, PLLC

  • Review the types of claims from catastrophes or weather-driven losses that can result in successful subrogation
  • Separate "Acts of God" from "Negligence by man" claims when considering subrogation opportunities
  • Evaluate subrogation opportunities from constitutional claims, Federal Tort Claims Act, and breach of contract/negligence losses
  • Systems Thinking: Managing Complex Business Processes

    Curriculum: Leadership

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    William Galonski, CPCU, ARM, AIC, AU, VP Claims/Facilities, Western Reserve Group
    Tim Krauskopf, Global Executive Director, AREPA

  • Identify the concepts and laws of Systems Thinking, including ideas to manage complex businesses with more finesse
  • Apply Systems approaches to budgets, deadlines, and data integrity
  • Distinguish simplistic versus Systems problem solving using examples in the insurance industry
  • Apply shared vision, continuous improvement, data-driven decision making, and learning organization models to magnify leverage and minimize pushback

    Outstanding Claims Professionals, 2020: Call for Nominations

    Please join us at the Property & Liability Resource Bureau 2020 Claims Conference!

    Expand Your Horizons & Challenge your Thinking at the PLRB Claims Conference

    Join us in Washington, DC, for our claims talent revolution where you'll:

    • Expand your horizons with 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 100 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    Property Coverage
    Special Investigation/Fraud
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.




    Join our mailing list

    This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Cookie Policy | Privacy Policy.