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Shutdown of Business Operations from Cyber Events


Curriculum: Commercial Time Element Losses

Monday 10:30 - 12:00
Tuesday 3:30 - 5:00

Dennis D. Fitzpatrick, JD, President, Clausen Miller P.C.
Gerhard F. Pagels, AVP-Comm'l Property Claims, American International Group
Matt Scott, Practice Leader, Envista Forensics
D. Craig Streiff, CPA/ABV, CFF, CITP, Senior Vice President, JS Held LLC

  • Describe the types of cyber losses that adjusters are most likely to encounter
  • Explain the causes of the interruption and the resulting financial impact
  • Review the coverage issues resulting from a cyber event
  • Outline some recent cyber events and the actual impacts from real-world examples
  • Detail a step-by-step guide on how to handle this type of loss and the necessary resources
  • Smart Buildings: A Forensic Investigative Analysis


    Curriculum: Adjusting Property

    Monday 10:30 - 12:00
    Tuesday 10:30 - 12:00

    Robert Bragdon, AIC, PCLS, Sr. Training Consultant, Hanover Insurance Group
    Mark Majewski, Ph.D., PE, Project Engineer, Envista Forensics

  • Describe how active building monitoring systems and smart building technologies operate to form the “Internet of Things”
  • Review information obtainable from building systems and their application to the events prior and subsequent to the loss
  • Utilize smart building system information in a variety of claims case studies
  • Social Media CGL Coverage Issues


    Curriculum: Casualty Campus

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Daniel I. Graham, Jr., JD, Partner, Nicolaides Fink Thorpe et al

  • Survey the landscape of web-based communication platforms
  • Examine how businesses, politicians, celebrities, and individuals use them to interact, debate, promote, and compete
  • Evaluate how web-based communication risks might implicate CGL personal and advertising injury coverage
  • Identify potentially applicable policy exclusions and coverage defenses
  • Social Media, Devices & Cloud Data in Claim Investigations


    Curriculum: Technology

    Monday 1:30 - 5:00
    Tuesday 1:30 - 5:00

    Roy A. Mura, JD, Managing Partner, Mura & Storm, PLLC

  • Describe how to gather and record social media evidence with first- and third-party claims
  • Evaluate admissibility and authentication of evidence and the power of a preservation letter
  • Analyze the risks and regulations in collecting evidence and how to manage the risk
  • List social media resources and third-party profile services
  • Identify general principles for guiding social media investigations
  • Strategies in Adjusting Challenging Large Property Losses


    Curriculum: Large Property Losses

    Tuesday 8:00 - 9:30
    Monday 10:30 - 12:00

    Matthew Beaver, AIC, AIC-M, AMIM, Claim Manager, Great American P&C Group
    Anthony Clark, AIC, Principal, Clark Insurance Arb. & Cons.
    Todd M. Tippett, JD, Partner, Zelle LLP

  • Identify key issues that are most challenging when handling large property losses
  • Examine state statutes, administrative rules, regulations, and case law that may impact an adjuster’s handling of large losses
  • Explore techniques for spotting “red flags” in the adjustment of a complex loss and eliminate them before they impact the claim
  • Evaluate effective strategies for resolving the most challenging and difficult large losses
  • Stress Management with Rising Claims & CAT Deployment


    Curriculum: Catastrophe

    Monday 10:30 - 12:00
    Tuesday 1:30 - 3:00

    Robert Crowley, AIC, SCLA, VP Claims, American Modern Insurance
    Ray Shelton, Ph.D., Dir.-Professional Development, National Center Crisis Mgmt.

  • Describe the impact stress has on overall wellness, safety, performance, productivity, relationships, and the claims process
  • List safety strategies to use while deployed on CAT duty
  • Describe specific steps to safely manage the angry, hostile policyholder
  • Identify action steps to regain control of your stress and protect the well being of relationships and family
  • Subrogation of Catastrophe & Weather-Related Claims


    Curriculum: Subrogation

    Tuesday 1:30 - 2:30
    Wednesday 3:30 - 4:30

    Todd Denenberg, JD, Partner, Denenberg Tuffley, PLLC

  • Review the types of claims from catastrophes or weather-driven losses that can result in successful subrogation
  • Separate "Acts of God" from "Negligence by man" claims when considering subrogation opportunities
  • Evaluate subrogation opportunities from constitutional claims, Federal Tort Claims Act, and breach of contract/negligence losses
  • Systems Thinking: Managing Complex Business Processes


    Curriculum: Leadership

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    William Galonski, CPCU, ARM, AIC, AU, VP Claims/Facilities, Western Reserve Group
    Tim Krauskopf, Global Executive Director, AREPA

  • Identify the concepts and laws of Systems Thinking, including ideas to manage complex businesses with more finesse
  • Apply Systems approaches to budgets, deadlines, and data integrity
  • Distinguish simplistic versus Systems problem solving using examples in the insurance industry
  • Apply shared vision, continuous improvement, data-driven decision making, and learning organization models to magnify leverage and minimize pushback
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    Outstanding Claims Professionals, 2020: Call for Nominations


    Please join us at the Property & Liability Resource Bureau 2020 Claims Conference!

    Expand Your Horizons & Challenge your Thinking at the PLRB Claims Conference

    Join us in Washington, DC, for our claims talent revolution where you'll:

    • Expand your horizons with 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 100 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Catastrophe
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    PLRB
    Property Coverage
    Special Investigation/Fraud
    Subrogation
    Technology
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

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