Register Today

SESSIONS

Alpha Listing - S

A B C D E G H I L M N O P R S T U W

Science of Settlement: Psychology & Mediation

Curriculum: Alternate Dispute Resolution

State Approved CE Credits:FL NC

Tuesday, March 19 — 8:00 - 9:30
Wednesday, March 20 — 10:30 - 12:00

Anne Kevlin, Esq., Mediator | Arbitrator, Kevlin Mediation PLLC, St. Petersburg, FL
Katherine Koener, Esq., Partner, Kelley Kronenberg, Tampa, FL
Jeff Warner, Mgr.-Comm'l Property Claims, Markel, Woodland Hills, CA

  • Understand the difference between a "litigation mindset" and a "mediation mindset," and why that difference matters
  • Understand how to manage extreme emotions of oneself and others during a mediation: anger, frustration, despair, helplessness -- and how to ensure extreme emotions do not derail a negotiated settlement
  • Create "calibrated questions" during mediations as a more effective alternative to leading questions, or "why" questions
  • Develop tools to validate the emotions, perspectives, and needs of the other party during mediation to promote resolution

Smoke Chasers, Storm Chasers and PA'S! Oh My!

Curriculum: Special Investigations/Fraud

State Approved CE Credits:FL NC OK TX

Monday, March 18 — 1:30 - 3:00
Wednesday, March 20 — 8:30 - 10:00

Samuel Baumgartner, JD, Partner, Porteous, Hainkel & Johnson, Covington, LA
Jonathan H. Colman, JD, Partner, Colman Perkins Law Group, Glendale, CA

  • Identify the most common scenarios driven by questionable public adjusters including an understanding of the "supporting roles"
  • Review current PA schemes, concentrating on specific geographical areas, and how these are expanding to other venues
  • Take a deep dive on extensive hurricane, wildfire and hail loss claims and how public adjusters have fueled multi-million dollars worth of claims
  • Learn about "outside the box" investigative techniques and legal theories to help deter future questionable claims

Soft Skills for Hard Claims Situations

Curriculum: General Interest

State Approved CE Credits:

Wednesday, March 20 — 10:30 - 12:00
Tuesday, March 19 — 3:30 - 5:00

Gregg Golson, CPCU, ACS, AIC, AIM, VP-Program Director, J.S. Held LLC, Jacksonville, FL
E. Holland Howanitz, JD, Partner, Tyson & Mendes, Jacksonville, FL

  • Learn how to resolve claims conflicts better
  • Adapt to our industry’s technology and culture changes and stay viable
  • Use empathy to apply good-faith claims handling skills
  • Apply the new skills immediately via posed dilemmas

Subrogation 2024 Trends and Technology

Curriculum: Subrogation

State Approved CE Credits:FL NC

Tuesday, March 19 — 10:30 - 12:00
Wednesday, March 20 — 1:30 - 3:00

Timothy D. Christ, MBA, Associate Director-Subrogation, CCC Intelligent Solutions, San Antonio, TX

  • Describe the post-COVID trends related specifically to auto and property claims subrogation
  • Explore existing and new technologies that improve recovery dollars and cycle time
  • Determine what current processes they have that can be improved
  • Develop strategies to compare and increase bottom line results

 


Please join us in Boston for 3 days of sharing how you serve and adapt as an insurance professional in today’s rapidly evolving world:

  • Engage in over 100 innovative educational course selections across 14 learning tracks led by industry professionals serving your quest for know-how in the ever-evolving insurance landscape
  • Forge connections through one of the industry’s largest gatherings of diverse insurance professionals serving as a conduit for networking opportunities
  • Immerse yourself in the Insurance Services Expo interacting with hundreds of leading edge service providers showcasing products and tools to revolutionize service in the insurance industry

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.



CLAIMS CONFERENCE SPONSORS

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.

 

Diamond Plus

Diamond

Platinum

M&A Advisory Sponsor

Gold

Join our mailing list

Click Here to Join Our Mailing List
This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Cookie Policy | Privacy Policy.