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Scene Preservation in Property Subrogation

Curriculum: Subrogation

Monday, March 20 — 3:30 - 4:30
Wednesday, March 22 — 10:30 - 11:30

Susan Brown, SCLA, CSRP, Director, Claims Recovery, Selective Insurance Group, Richmond, VA
Sally Noma, JD, Attorney, Noma Law Firm APC, Oakland, CA

  • Summarize which claims should have a scene preserved for investigation
  • Explore spoliation and other applicable doctrines to consider when managing a live scene
  • Identify interested parties and provide effective notice to inspect
  • Manage a scene investigation involving public investigatory agencies

Social Media, Devices & Cloud Data in Claim Investigations

Curriculum: Technology

Tuesday, March 21 — 8:00 - 12:00
Wednesday, March 22 — 8:30 - 12:00

Roy A. Mura, JD, Managing Member, Mura Law Group, Buffalo, NY

  • Describe how to gather and record social media evidence with first- and third-party claims
  • Evaluate admissibility and authentication of evidence and the power of a preservation letter
  • Analyze the risks and regulations in collecting evidence and how to manage the risk
  • List social media resources and third-party profile services

Stress Management with Rising Claims & CAT Deployment

Curriculum: Catastrophe

Tuesday, March 21 — 10:30 - 12:00
Wednesday, March 22 — 3:30 - 5:00

Tom Carlson, Director of Field Claims, North Star Companies, Cottonwood, MN
Ray Shelton, Ph.D., Dir.-Professional Development, National Center Crisis Mgmt., Hicksville, NY

  • Define stress and traumatic stress, their impact on self and claims process
  • Describe the impact rising claims and CAT deployment have on relationships and home life
  • Learn safety strategies to be utilized while deployed on CAT duty
  • Identify specific strategies to be used to manage stress and protect the well-being of relationships and family

Subrogation of Catastrophe & Weather-Related Claims

Curriculum: Subrogation

Monday, March 20 — 10:30 - 11:30
Tuesday, March 21 — 3:30 - 4:30

Paul Casetta, JD, Attorney, Denenberg Tuffley, PLLC, Southfield, MI
Kathleen Schraven, CPCU, CSRP, SCLA, Adjuster Large Loss Subro., Hanover Insurance Group, Worcester, MA

  • Review the types of claims from catastrophes or weather-driven losses that can result in successful subrogation
  • Separate "Acts of God" from "Negligence by man" claims when considering subrogation opportunities
  • Evaluate subrogation opportunities from constitutional claims, Federal Tort Claims Act, and breach of contract/negligence losses

Surfside Condo Collapse: First-Party Issues

Curriculum: Large Property Losses

Monday, March 20 — 3:30 - 5:00
Wednesday, March 22 — 8:30 - 10:00

Thomas Keller, JD, Partner, Butler Weihmuller Katz Craig, Tampa, FL
Paul R. Marsenison, PE, CGC, Construction Practice Leader, Rimkus Consulting Group, Inc., Deerfield Beach, FL

  • Describe the insured location and unique property claim exposures of the Surfside Condominium
  • Assess the types of damage existing prior to the June 24, 2021 collapse
  • Evaluate the coverage provided under the applicable insurance policies and recovery for the insureds
  • Identify the lessons learned from the claim


We hope you will join us in Orlando for 3 days of expanding your story as a claims professional.

  • WRITE YOUR OWN AGENDA from over 100 educational sessions within 14 tracks taught by industry leaders
  • EXPAND YOUR NETWORK by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals
  • PREPARE FOR YOUR NEXT CHAPTER by making connections with a broad, innovative group of the industry's leading service providers at the Insurance Services Expo

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2023 Claims Conference.


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