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Washington Slept Here: Historic Property Losses


Curriculum: Large Property Losses

Monday 1:30 - 3:00
Wednesday 8:30 - 10:00

Mark Andrews, PE, Vice President, Thornton Tomasetti
Meredith Campbell, AIC, AIC-M, National General Adjuster, Sedgwick
Charles G. Quill, Senior Director, DBI Construction Consultants

  • Describe what makes a property historic, and why that’s important in adjusting claims
  • Review building design and construction history across different geographies
  • Identify appropriate contemporary repairs for different construction types
  • Evaluate the challenges of historic residential construction and restoration and conceptualize creative solutions
  • Women's Leadership in Insurance


    Curriculum: Leadership

    Monday 3:30 - 5:00

    Lisa Bergeron, Chief Visionary Officer, AWE
    Jenny Pye, CPCU, AIC, API, Dir./QI Op Excellence-Property, Liberty Mutual Insurance
    Lisa St. Onge, AIC, AIM, Senior AVP - Claims, Amica Mutual Group

  • Evaluate interpersonal dynamics at work
  • Create visibility with the influencers at work and develop relationships across the organization
  • Build a strategic network of allies and champions who advocate for you and support your initiatives and advancement
  • Share strategies to be more resilient professionally and personally
  • Working with Public Adjusters


    Curriculum: Adjusting Property

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Michael Barrett, CPCU, AIC, National General Adjuster, Engle Martin & Associates Inc.
    Daniel F. Sullivan, JD, Partner, Robinson & Cole, LLP

  • Employ emotional intelligence as positive psychological approach when working with public adjusters
  • Evaluate effective communication strategies for resolution of claim
  • Identify common loss measurement issues and evaluation of public adjuster estimates
  • Highlight use of Requests for Information and common Fair Claims handling compliance ??
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    Outstanding Claims Professionals, 2020: Call for Nominations


    Please join us at the Property & Liability Resource Bureau 2020 Claims Conference!

    Expand Your Horizons & Challenge your Thinking at the PLRB Claims Conference

    Join us in Washington, DC, for our claims talent revolution where you'll:

    • Expand your horizons with 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 100 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Catastrophe
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    PLRB
    Property Coverage
    Special Investigation/Fraud
    Subrogation
    Technology
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

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