Share This Follow @PLRBConf

Water Mitigation Challenges & Updates

Curriculum: Adjusting Property

Tuesday, March 21 — 10:30 - 12:00
Wednesday, March 22 — 1:30 - 3:00

Ed Jones, VP of Education and R&D, CodeBlue an Accuserve Company, Lorena, TX
Rochelle Ptacek, Process & Design Lead Consult., Allstate Insurance Group, Chandler, AZ

  • Describe IICRC guidelines and recent updates to S500 guidelines and how they regulate water mitigation activities
  • List important water damage mitigation basics
  • Obtain appropriate documentation and ask questions to manage the loss in the mitigation process
  • Identify common challenges adjusters face with water mitigation claims
  • Drive compliance and consistency with in- and out-of-network contractors

Wildland & Wildfire Claims: Investigating Fault

Curriculum: Large Property Losses

Tuesday, March 21 — 10:30 - 12:00
Monday, March 20 — 3:30 - 5:00

John A. Donovan III, JD, Senior Partner, Sloane and Walsh, LLP, Boston, MA
Kirsten Hoedlmoser, M.Eng., CIH, P.Eng., Technical Lead, Env. & Hygiene, Envista Forensics/AREPA, Toronto, ON
Todd Soong, IAAI-CFI, CI, NAFI-CFEI, Senior Fire Analyst, NEFCO Fire Investigations, Rochester, NH
James M. Wood, AVP - Head of Marine Claims, Hanover Insurance Group, Worcester, MA

  • Identify issues relating to adjusting large property fire loss claims
  • Investigate opportunities for subrogation and/or contribution from wildland and wildfire events
  • Develop a plan for first- and third-party litigation arising out of wildland fires
  • Assemble and coordinate the proper team for investigation

Wind & Hail Damage: Was it Nature or Human?

Curriculum: Adjusting Property

Monday, March 20 — 1:30 - 3:00
Wednesday, March 22 — 10:30 - 12:00

Aaron Boehm, AIC, PCLS, Property Claim Manager, Western Reserve Group, Wooster, OH
Joseph Tamilio, PE, CEO, Trinity Engineering, PLLC, Locust, NC

  • Identify physical characteristics of genuine hail and wind damages
  • Differentiate manufactured (man-made) damages from natural with examples of damage
  • Describe options for claim resolution when fraud damages are documented
  • Compare the benefits and draw-backs to each option


We hope you will join us in Orlando for 3 days of expanding your story as a claims professional.

  • WRITE YOUR OWN AGENDA from over 100 educational sessions within 14 tracks taught by industry leaders
  • EXPAND YOUR NETWORK by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals
  • PREPARE FOR YOUR NEXT CHAPTER by making connections with a broad, innovative group of the industry's leading service providers at the Insurance Services Expo

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2023 Claims Conference.


Diamond Plus




Join our mailing list

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Cookie Policy | Privacy Policy.