SESSIONS

Alternate Dispute Resolution

Adjusting Property Alternate Dispute Resolution Casualty Auto Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Leadership/Management PLRB Presents PLRB Services Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting and Claims

Alternate Dispute Resolution: Effective Use of Experts

State Approved CE Credits:FL NC

Monday, March 18 — 1:30 - 3:00
Tuesday, March 19 — 3:30 - 5:00

Pete Fowler, Chief Quality Officer, Pete Fowler Construction, Henderson, NV
David Heemann, JD, Claims Coverage Counsel, Enumclaw Insurance Group, Enumclaw, WA
Jennifer Kalvestran, JD, Partner, Anderson, McPharlin & Conners, Los Angeles, CA

  • Understand the types of ADR and when to use them in resolving insurance claims.
  • Recognize the roles of the ADR participants
  • Learn how to effectively use Consultants and Experts in ADR.
  • Review ADR case studies where Consultants and Experts changed the outcome.

Appraisal: Tracking the Next Normal

State Approved CE Credits:FL NC TX

Tuesday, March 19 — 10:30 - 12:00
Wednesday, March 20 — 3:30 - 5:00

Daniel L. Petrilli, Esq., Partner, Horst Krekstein & Runyon, LLC, Plymouth Meeting, PA
Justin Whedbee, AIC, CCP, Executive General Adjuster, MAS Solutions, Conroe, TX
Shawn Woodie, CIC, AIC, AIS, Property Claim Examiner, Erie Insurance Group, Erie, PA

  • Evaluate Appraisal demands where there are coverage disputes/partial denials
  • Explore appropriate means and methods for Appraiser/umpire instruction and communication
  • Identify timing, cost and competency considerations relative to post-Appraisal court intervention
  • Address emerging trends following proposed/recently passed legislative changes intended to limit appraiser conduct/umpire selection and potential handling strategies

Mediation Techniques & Strategies that Work

State Approved CE Credits:FL NH NC OK TX

Monday, March 18 — 3:30 - 5:00
Wednesday, March 20 — 8:30 - 10:00

Michael Pritchett, AIC, Sr. Claims Specialist, Cypress P&C Insurance, Helotes, TX
Andy Rock, JD, Partner, The Rock Law Group, P.A., Maitland, FL
Claire Winston, Director-Claims Litigation, GeoVera U.S. Insurance Group, Jacksonville, FL

  • Describe optimal strategies to employ when preparing for a mediation
  • Identify qualities that contribute to a successful mediation
  • Demonstrate persuasive presentation techniques to enhance negotiation leverage
  • Evaluate steps to take to conclude mediation with enforceable settlements

Science of Settlement: Psychology & Mediation

State Approved CE Credits:FL NC

Tuesday, March 19 — 8:00 - 9:30
Wednesday, March 20 — 10:30 - 12:00

Anne Kevlin, Esq., Mediator | Arbitrator, Kevlin Mediation PLLC, St. Petersburg, FL
Katherine Koener, Esq., Partner, Kelley Kronenberg, Tampa, FL
Jeff Warner, Mgr.-Comm'l Property Claims, Markel, Woodland Hills, CA

  • Understand the difference between a "litigation mindset" and a "mediation mindset," and why that difference matters
  • Understand how to manage extreme emotions of oneself and others during a mediation: anger, frustration, despair, helplessness -- and how to ensure extreme emotions do not derail a negotiated settlement
  • Create "calibrated questions" during mediations as a more effective alternative to leading questions, or "why" questions
  • Develop tools to validate the emotions, perspectives, and needs of the other party during mediation to promote resolution

 


Please join us in Boston for 3 days of sharing how you serve and adapt as an insurance professional in today’s rapidly evolving world:

  • Engage in over 100 innovative educational course selections across 14 learning tracks led by industry professionals serving your quest for know-how in the ever-evolving insurance landscape
  • Forge connections through one of the industry’s largest gatherings of diverse insurance professionals serving as a conduit for networking opportunities
  • Immerse yourself in the Insurance Services Expo interacting with hundreds of leading edge service providers showcasing products and tools to revolutionize service in the insurance industry

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.



CLAIMS CONFERENCE SPONSORS

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.

 

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M&A Advisory Sponsor

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