PLRB Claims Conference & Insurance Services Expo

SESSIONS

Catastrophe

Adjusting Property Alternate Dispute Resolution Casualty Auto Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Leadership/Management PLRB Presents PLRB Services Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting and Claims

Catastrophe Response: Automation & Process Innovation

State Approved CE Credits:FL NC

Monday, March 18 — 3:30 - 5:00
Wednesday, March 20 — 10:30 - 12:00

Brandon Donatelli, Chief Revenue Officer, HOMEE, Inc., Tampa, FL
Michael Hamm-Barnett, Catastrophe Operations Manager, Citizens Property Insurance, Jacksonville, FL
Dr. Theresa Young, MBA, CPCU, ArE, ARM, Sr. Operations Process Manager, CSAA Insurance Group, Colorado Springs, CO

Address innovation in CAT flow work flows and challenging the alleged ROI on current industry practice
Learn about emerging tools (not products), that can supplement, support, and automate some of the CAT responses
Review case studies that increased NPS over 30 points, decreased costs by over $20M, and requires less staffing
Apply new tools, processes, and innovations to their organizations

Catastrophe with Compassion

State Approved CE Credits:FL NC

Tuesday, March 19 — 10:30 - 12:00
Wednesday, March 20 — 1:30 - 3:00

Suzanne Cormier, Catastrophe Claims - Team Lead, The Hartford, Hartford, CT
Steven Sunzeri, Mobile Response Specialist, The Hartford, Naperville, IL

Balance the competing interests of policy holders’ needs and claims efficiency
Learn, practice, and understand key methods to building rapport in times of high stress
Identify and address the physical and emotional needs of policy holders and staff after a catastrophic event.
Understand diverse customer needs and the value of implementing empathetic business

Earthquake Claims Handling: California Accreditation

State Approved CE Credits:FL NC OK TX

Monday, March 18 — 10:30 - 12:00
Tuesday, March 19 — 3:30 - 5:00

Douglas Dell, VP & Director, Vale National Training Center, Arlington, TX
Dan Dyce, CPCU, RPA, Consultant, Dan Dyce Consulting, Sacramento, CA
Morgan Griffith, PE, Senior Managing Engineer, Exponent, Menlo Park, CA

Recognize what earthquake damage looks like in order to complete a full scope of damages
Properly use earthquake Shaking Intensity Maps in the analysis of earthquake damage
Find and use inspection checklists that will help make sure a thorough inspection of a structure was completed
Decide what earthquake damage you can scope on your own and when to involve a technical consultant

National Flood Insurance Program (NFIP): Part I

State Approved CE Credits:FL NH NC OK TX

Tuesday, March 19 — 8:00 - 12:00

Bartees Cox, Insurance Examiner, FEMA, Washington, DC
Matthew Swoboda, Insurance Examiner, FEMA, Washington, DC
Leesa O'Donnell Tomsett, Branch Chief, FEMA, Washington, DC

Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
Evaluate coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
You must attend the full day of sessions, Parts I & II, to register for or renew a Flood Control Number (FCN).

National Flood Insurance Program (NFIP): Part II

State Approved CE Credits:FL NH NC OK TX

Tuesday, March 19 — 1:30 - 5:00

Bartees Cox, Insurance Examiner, FEMA, Washington, DC
Matthew Swoboda, Insurance Examiner, FEMA, Washington, DC
Leesa O'Donnell Tomsett, Branch Chief, FEMA, Washington, DC

Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
You must attend the full day of sessions, Parts I & II, to register for or renew a Flood Control Number (FCN).

Weather Experts in Claims: So Many Perils

State Approved CE Credits:DE FL NH NC OK TX

Monday, March 18 — 1:30 - 3:00
Wednesday, March 20 — 8:30 - 10:00

Howard Altschule, CEO, Certified Meteorologist, Forensic Weather Consultants, Guilderland, NY
Leonardo Garzon, PE, Managing Dir.-Latin America, McLarens, Miami, FL
Christine M. Renella, JD, Partner, Zelle LLP, Ft. Lauderdale, FL

Learn about the role of Forensic Meteorologists and how getting reliable site-specific weather reports early in the claims stage can help adjusters conduct a prompt and thorough investigation and help make the proper determination of cause and scope of the loss. Wind speeds, hail sizes, and rainfall amounts can change over short distances and how having accurate, site-specific weather historical information after each event can play major role in the claims resolution process.
Learn how engineers and adjusters use metrological data to conduct building envelope, roof, and cause and origin investigations—including the use of 3D Building information Modeling (BIM).
Understand the scope of investigate tools available under the “duties after loss” section of an insurance policy and how counsel can assist the adjustment team in discovering the information needed to investigate losses; including inspections, requests for information, proofs of loss, and examinations under oath.
Learn how to ensure the quality of the claims investigation will satisfy Daubert’s reliability factors, including: (1) whether the expert’s technique or theory can be or has been tested—that is, whether the expert’s theory can be challenged in some objective sense, or whether it is instead simply a subjective, conclusory approach that cannot reasonably be assessed for reliability; (2) whether the technique or theory has been subject to peer review and publication; (3) the known or potential rate of error of the technique or theory when applied; (4) the existence and maintenance of standards and controls; and (5) whether the technique or theory has been generally accepted in the scientific community.