SESSIONS

Large Property Losses

Adjusting Property Alternate Dispute Resolution Casualty Auto Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Leadership/Management PLRB Presents PLRB Services Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting and Claims

Builder's Risk & Delay Claims

State Approved CE Credits:FL NH NC OK TX

Monday, March 18 — 1:30 - 3:00
Tuesday, March 19 — 3:30 - 5:00

Jessica M. Frankovich, CPCU, AMIM, ARM, ARe, EVP-Custom Prop. & Inland Mar., Seneca Insurance Group, Chicago, IL
Melissa Impastato, Sr. Managing Director, J.S. Held LLC, Reston, VA

  • Contrast Property Damage and Builder’s Risk claims including builder's risk coverage issues
  • Develop strategy to work with insured to set expectations and document repair scope of work including project schedules and terms
  • Analyze schedule and project data to determine the Period of Repair vs. Period of Delay
  • Evaluate the claimed loss

Claims Handling for Iconic Hotels

State Approved CE Credits:FL NC OK TX

Tuesday, March 19 — 3:30 - 5:00
Monday, March 18 — 10:30 - 12:00

Diane Barnes-Reynolds, JD, Managing Partner, Tampa Office, Simon, Reed & Salazar, P.A., Tampa, FL
Kenneth R. Gilvary, M.S., P.E., Principal Engineer/Owner, Revision Engineering Inc., Tampa, FL
Tom Jefferies, Senior Vice President, Allcat Claims Service, Rock Hill, SC
Steven Romero, CPCU, AIC, ARM, Executive Large Loss Spec., ICAT Boulder Claims, Broomfield, CO

  • Identify key issues when handling a large damaged occupied iconic hotel in a disaster zone          
  • Organize and manage claim conditions while separating sudden damage from ongoing conditions
  • Separate multiple causes of damage/loss using appropriate allocation methods
  • Evaluate risk and resolve complicated claim disputes, while maintaining excellent customer service to the insured.

Collapse: Adjusting Structural Failure Claims

State Approved CE Credits:DE FL NC TX

Monday, March 18 — 1:30 - 3:00
Tuesday, March 19 — 1:30 - 3:00

Adam Croker, P.E., Senior Engineer, Haag Global, Inc., Flower Mound, TX
Joe Patten, CPCU, CLU, SCLA, VP Property Claims, Sompo International, Alpharetta, GA
Gerald Provencher, CEO/Executive General Adjuster, Provencher & Company, Hammond, LA

  • Understand commercial and personal lines coverages and potential policy conditions.
  • Identify common reasons for structural failure.
  • Learn effective cause of loss and extent of damage investigations.
  • Develop effective communication strategies and a good-faith documentation trail.

Large Multifamily Structural Water Losses

State Approved CE Credits:FL NC

Monday, March 18 — 3:30 - 5:00
Wednesday, March 20 — 8:30 - 10:00

Alex Mavrelis, IH & IEQ Practice Director, Gallagher Bassett Tech. Svcs., Miami Lakes, FL
Joseph Riley, , General Adjuster, Gallagher Bassett Tech. Svcs., Pleasantville, NY
Donald Rondy, Senior Project Professional, Gallagher Bassett Tech. Svcs., Tampa, FL

  • Understand the Stages of the Assessment and Restoration Process – discussion of the roles of the various parties, avoiding conflicts of interest, and the terms and conditions of water losses
  • Review Restoration Project Oversight and Clearance Inspections – driving the restoration process through rapid response, repeated assessments and mapping, area by area clearance, and cooperation between consultants and contractors in order to reduce overall project costs
  • Learn about Water Loss Project Documentation – compiling the moisture mapping, field and photographic documentation, dates and timelines, testing results, and clearance criteria into a single deliverable

Navigating a Large Water Loss: The Plot, The Paradigm, The Puzzle

State Approved CE Credits:FL NC OK TX

Wednesday, March 20 — 10:30 - 12:00
Tuesday, March 19 — 10:30 - 12:00

Jacqui Arnold, FCLS, Sr. Claims Strategies Spec., Liberty Mutual Insurance, Boston, MA
Sarah Friedman, WRT, RRP, OSHA 10, VP-Strategic Marketing, ServiceMaster by Gilmore, Norwood, MA
Alicia Gray, CLMP, AINS, Claims Manager, Fides Insurance Group, Braintree, MA

  • Identify key milestones of the investigation process involving a variable cast of characters that can be routinely involved in a complex water loss
  • Understand the importance of good faith claims handling and sound customer service
  • Recognize the ethical duties of the insurance claims adjuster, Insurance Subro Adjuster, Mitigation Company, and at each stage of the claim’s adjustment process

 


Please join us in Boston for 3 days of sharing how you serve and adapt as an insurance professional in today’s rapidly evolving world:

  • Engage in over 100 innovative educational course selections across 14 learning tracks led by industry professionals serving your quest for know-how in the ever-evolving insurance landscape
  • Forge connections through one of the industry’s largest gatherings of diverse insurance professionals serving as a conduit for networking opportunities
  • Immerse yourself in the Insurance Services Expo interacting with hundreds of leading edge service providers showcasing products and tools to revolutionize service in the insurance industry

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.



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PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.

 

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