PLRB Claims Conference & Insurance Services Expo

SESSIONS

PLRB Presents

Adjusting Property Alternate Dispute Resolution Casualty Auto Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Leadership/Management PLRB Presents PLRB Services Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting and Claims

PLRB Presents! Fostering Industry Connections

State Approved CE Credits:

Tuesday, March 19 — 10:30 - 12:00

Terence Kadlec, PE, VP-Engineering & Specialty, MC Consultants, Inc., Carlsbad, CA
Mary Anne Medina, Director CTETS, Charles Taylor Engineers/Tech., Lake Mary, FL
Troy Shaw, VP of Customer Excellence, Alacrity Solutions, Fishers, IN

The Three F’s of Solid Leadership
Presented By: Troy Shaw, VP of Customer Experience, Alacrity Solutions
Over his 14 years on the adjusting side of things, Troy has observed a drastic turnover of people and a comfort level with reduced integrity. Furthermore, the workforce has taken such a drastic turn downward, every effort to attract and maintain a productive workforce is paramount. Troy’s experience is that there are 3 F’s that are needed for this to happen: Managers must be Fair… Firm… Friendly!
Connections Beyond the Virtual Arena
Presented By: Mary Anne Medina, Regional Director Business Development, Charles Taylor Engineering Technical Services
The reinvigorated push to establish and grow in person interactions. The need for organizations to support this by enforcing the need of relationships and encouraging in person connections . There is a need to help people understand the importance and the need for in-person human interactions. In all of the insurance industry processes, keeping the need to provide what AI and expeditiously speeding up the claims handling and other related processes cannot provide; empathy, ethics, human attentiveness and the ability to connect.
The Power of Authenticity
Presented By: Terence Kadlec, P.E., Vice President Engineering & Specialty Services, MC Consultants, Inc.
“We often underestimate the value and power of authenticity in who we are personally, and professionally. How we are perceived by others hinges on who we are to the core, how we maintain ourselves as people, and how we present ourselves to others.” In this talk, Terence Kadlec will explore integrity, character, and credibility in the context of his experience as a subject matter expert.

PLRB Presents! Tech Challenges & Opportunities

State Approved CE Credits:

Tuesday, March 19 — 8:00 - 9:30

Mike Brode, VP Meetings & Education, PLRB, Downers Grove, IL
Lars Daniel, EnCE, CCO, CCPA, Practice Leader-Digital For., Envista Forensics/AREPA, Morrisville, NC
Tim Havlir, JD, Counsel, PLRB, Downers Grove, IL
Neel Sus, CEO, Susco Solutions, Harvey, LA
Alissha Watley, Sr. Meetings Manager, PLRB, Downers Grove, IL

Fitness Wearables and Trucking: Transforming More Than Waistlines
Presented By: Lars Daniel EnCE, CCO, CCPA, CTNS, CTA, CIPTS, CWA, Practice Leader - Digital Forensics, Envista Forensics
The escalating popularity and sophistication of fitness and wearable devices increase their value as a source of digital evidence, as these devices can provide forensic artifacts about when and where something happened, such as a medical event while driving, or to determine the historic sleep quality and duration of a driver as part of a lifestyle analysis.
How Personal Transformation Drives Digital Transformation
Presented By: Neel Sus, CEO & CPO, Susco
This talk will explore how leveraging paradigms in digital transformation can yield massive breakthroughs in personal transformation and vice versa. Topics will include “The Power of Why,” common pitfalls in allocating enough time & money, and defining stakeholder engagement.
What’s the Scenario? with PLRB: Help! They Stole My Facebook Followers!
Presented By:
Tim Havlir, Coverage Counsel, PLRB
Mike Brode, VP Educational and Technical Services, PLRB
Alissha Watley, Sr. Meetings Manager, PLRB
In each episode of PLRB’s new podcast “What’s the Scenario? with PLRB”, the PLRB team addresses a claims or coverage scenario and answers interesting insurance questions. In this live taping, they’ll tackle this scenario: The two head pastors of a megachurch had a falling out. One pastor left to start his own ministry, but just before he did, he changed the megachurch's Facebook password. He now has exclusive control of the account and sole access to the 100k+ followers, so the church filed a theft claim with its first-party insurer. Is this a direct physical loss to the church's property? Are Facebook followers even "property" with any means of valuation? Subscribe anywhere podcasts can be found, or check us out on YouTube.