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Claims Conference Cancelled

The 2020 PLRB Claims Conference & Insurance Services Expo has been canceled due to risks presented by the COVID-19 virus. This is the first time the Claims Conference has been cancelled since it began in 1947. PLRB's Claims Conference is the highlight of our annual offerings and the largest of our live meetings, bringing together thousands of industry professionals and service providers from across the nation. Thus, the decision to cancel was not taken lightly or without careful consideration and consultation.

PLRB staff monitored the COVID-19 situation closely leading up to the cancellation. Based on the latest information from the CDC, and in consultation with the host hotel and convention center, we were working to make the event safer for attendees by providing sanitizing stations and updating our health and safety guidelines.

On the evening of Saturday, March 7, the New Jersey Department of Health notified Maryland officials that a recent visitor of the Gaylord National Hotel tested positive for the novel coronavirus. Although many cases of COVID-19 cause only mild symptoms, the virus can cause serious health issues for many individuals, and PLRB considers the heath of its attendees and exhibitors, and their families, as a top priority. Therefore, though we had come so far and were looking forward to a successful and productive Conference, PLRB moved swiftly to cancel the event and notify all who planned to attend.

To all of our attendees who were planning to attend, we apologize for the inconvenience this cancellation has caused and will offer full refunds for all paid PLRB registration fees and Expo booth registration fees. Expo Booth fees can also be applied to next year's event. No action is necessary on the part of our attendees, and we appreciate your patience as PLRB staff works diligently to administer those refunds and transfers. For additional information on our cancellation policy, please contact Mike Brode at

PLRB will work to preserve the hard work its presenters poured into preparation for this conference, and to provide the education our members are looking for. Many of the speakers planned for our educational sessions have agreed to return next year. Others will be featured in our upcoming Hot Topics from the Claims Conference webinar series, or on our PLRB on Demand podcast. Online CE Modules on a variety of claims topics are available at no additional cost for PLRB members and affiliates.

We at PLRB feel a deep appreciation for our members and the outpouring of support we have received in the wake of this news. PLRB is a member-run, not-for-profit organization that exists to serve its members, so we appreciate your continued support. Please do not hesitate to contact us with questions, concerns, or requests for topics.

March 12, 2020 -- 8:00 a.m.

Expand Your Horizons & Challenge your Thinking at the PLRB Claims Conference

Join us in Washington, DC, for our claims talent revolution where you'll:

  • Expand your horizons with 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
  • Challenge your thinking, redefine what it means to be a claims professional today
  • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
  • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

About 100 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

Adjusting Property
Alternate Dispute Resolution
Casualty Campus
Commercial Time Element Losses
General Interest
Large Property Loss

Leadership & Management
Property Coverage
Special Investigation/Fraud
Underwriting & Claims

I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

Met people who I've wanted to identify and meet for many years.

I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

Great job as always. Kudos to PLRB!

I was a first timer - I enjoyed the conference and thought it was very well put together.

Great job of keeping up with the times with education and speakers. Look forward to next year.

I was able to make some new contacts and revisit with some old.

Overall a great experience and opportunity to gain knowledge

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.




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