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What challenges, pressures, opportunities and ideas will shape where our industry is heading, and what does that mean for the work of Claims professionals tomorrow? Hear three compelling and insightful talks from industry leaders, followed by a panel hosted by PLRB President & CEO and the author of The Future of Insurance book series, Bryan Falchuk.
About This Talk: AI Won't Steal Your Job, But It Will Change It
Ema Roloff, Director of North American P&C Sales, EIS
Despite what headlines insist on telling you, AI won't steal your job. But it will change it, and there are some steps that you should be taking to make sure you are ready. In this session we will break down why good people are needed more than ever and how you can begin to build and foster skills that will make you an even more valuable employee!
About Ema: Ema is a Digital Transformation and Change Management expert. Along with the team at EIS, she helps insurers set and execute on their Digital Transformation strategy. As the host of the series Leading Change, she has conducted over 200 expert interviews in the space of Digital Transformation and Innovation. Ema has been recognized as the AI Journal Young Tech Leader of the Year, a RISE 35 under 35 Award Winner, and named in Lightico's Insurance Innovators Top 100.
About This Talk: Improving Customer Experience by Getting the Adjuster Experience Right
Nils Mahlow, Founder & CEO, claimsforce
So much focus has been put on customer experience in claims, especially over the past few years. However, we often miss that adjuster experience in claims management software is one of the key drivers for rapid transformation of the claims journey. Only if claims handlers and adjusters trust and love their software tools, can rapid iteration in the claims journey is possible. Hearing from first-experience in Europe and also early observations from North America, you can understand why adjuster experience is so important for customer experience.
About Nils: Nils spent several years advising large international insurance companies developing operations and claims strategies. Through these years in consulting, Nils was driven by the idea to change the insurance industry fundamentally through building a new kind of technology firm. As a result, in late 2018, Nils founded Claimsforce together with Bastian Schweitzer.
About This Talk: Can Natural Language Processing (NLP) Save Claims?
Sri Ramaswamy, Founder & CEO, Charlee.ai
This presentation introduces artificial intelligence and natural language processing for reducing claims severity and litigation. Definitions and examples presented will further clarify real-time applications of A.I./NLP techniques within insurance claims. Attendees will get a clear understanding on how NLP is used, trained and applied for achieving real success in claims.
About Sri: Sri saw a huge opportunity in leveraging unstructured data based insights for accurate risk predictions, and launched Insurance Industry’s very first pre-trained A.I., NLP and ML based insights and predictive analytics solution called Charlee™ which is now patented. Sri is a thought leader and subject matter expert in operational use of “unstructured data” to derive financial outcomes.
It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.
I like there are educated speakers who show genuine appreciation and passion for their topics.
I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.
The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!
I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.
The informational sessions were very useful and gave me a lot of great things to bring backwith me.
The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.
Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.
PLRB greatly appreciates the following claims service providers for their outstanding support for the 2023 Claims Conference.
