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We are privileged each year to recognize several outstanding presenters as part of the presenters' luncheon. With nearly 200 presenters present, we take pleasure in making these deserving awards. These presenters have demonstrated, sometimes over many years, the qualities we seek. What are those qualities? Here are some of the qualities that make for outstanding presenters at PLRB:

  1. Strong skills, deep knowledge, and extensive experience with the subject matter.
  2. Focuses on our advertised learning objectives. Learning objectives describe what attendees can demonstrate after attending this particular session.
  3. Sensitive to the audience. Addresses their needs and interests, first and foremost.
  4. Clear, compelling, engaging presentation. The audience is drawn into meaningful activities as everyone learns together.
  5. Practical, useful handouts. Attendees often take these handouts back to the office, employ them with future claims and share them with colleagues.
  6. High energy, enthusiasm for the subject matter and for teaching and sharing with industry professionals.
  7. Uses practical, real-life claim examples and scenarios.
  8. Organized, easy to follow. Presenter meets all deadlines in preparing for and delivering the session.
  9. Focuses on delivering excellent claims training and education. Meets the audience's needs, rather than promoting themselves or their companies.
  10. Delivers the latest and best information on the topic at hand; presents the information from the audience's perspective, rather than from the expert's perspective.
  11. Embraces creativity, new technology, and new ways to deliver claims training and education.
  12. Displays great teamwork in working with co-presenters


David Brisco, Cozen O'Connor

David Heemann, Enumclaw Insurance Group

Kevin Willging, Travelers Companies


Mike Guerra, Citizens Property Insurance Corp.
Andy Rock, The Rock Law Group
Crystal Uebelher, Secura Insurance


Shameem Awan, Amica Mutual Group
Ulises Castellon, Fire Cause Analysis
William O. Krekstein, Timoney Knox, LLP
Christine A. Sullivan, CAS Consulting, LLC


Anthony J. Antonellis, JD, Sloane and Walsh, LLP
John B. Mumford, Jr., JD, Hancock Daniel Johnson et al
Katharyn Thompson, RGL Forensics


Jonathan Barger, Attorney - Butler, Weihmuller, Katz and Craig
Adam Kostecki, Claims Officer - Amica Mutual Insurance
Julie Murzyn, Partner - O'Neill, McFadden and Willet
Sarah Zumbahlen, Associate Legal Counsel - Ilinois Casualty Co.


Jeff Taxier, Education and Training Manager, American Technologies, Inc.
Lisa Horn, Director of Claim Technology, Western National Insurance
Paul White, Partner, Tressler Law, LLP


Michael Barrett, Engle Martin
Peter Hood, Nielsen, Zehe & Antas, PC
Betsy Marotta, Farm Family Casualty Insurance


Robert Bragdon, Hanover Insurance
Rina Carmel, Zelle McDonough & Cohen, LLP
Rich Nouza, Central Insurance


Tonda Lee, SmithAmundsen LLC
Larry Mason, Segal McCambridge Singer et al
Jeffrey Vanderpool, Sunshine State Insurance Co.


Todd A. Breton, Liberty Mutual
Asim K. Desai, Carlson Calladine & Peterson
Douglas K. Wood, Morris Polich & Purdy


Joe Epps, Epps Consulting
Tom Lichtenberger, Brotherhood Mutual Insurance
Donna Popow, The Institutes


Dan Dyce, California Earthquake Authority
Marvin L. Karp, Ulmer & Berne
Timothy H. Penn, Travelers Insurance Group


Dan Kohane, Hurwitz & Fine
Glenn Ricciardelli, Matson Driscoll Damico
Mark Snyder, Ohio Mutual 
Valerie Robinson, AAA Club


Mike Aylward, Morrison Mahoney LLP
Michele Litke, Liberty Mutual
Jerry Mercer, Rimkus Engineeering


Doug Houser, Bullivant Houser Bailey
Raymond Shelton, Ph.D
Jenny Thell-Pye, Liberty Mutual


Janet Brown, Boehm Brown
Brad Purcell, Purcell & Wardrope
Pat Jeremy, Hartford Steam Boiler

The 2023 Claims Conference is scheduled for March 17-20 in Boston at the Hynes Convention Center. The Sheraton Boston and Boston Marriott Copley Place are the two headquarter hotels. Information to make reservations will be posted in October.

Thank you to those who submitted topics for the 2024 Claims Conference. The Claims Conference Planning committee and PLRB staff are currently reviewing proposals to create the curricula for the 2024 program.  

Exhibit and sponsorship opportunities are available; please contact Tom O'Dowd at for details.

Please check back in October for updates on the registration, agenda, educational sessions with presenters, and hotel reservations.

We look forward to seeing you in Boston!

We hope you will join us in Boston for three days of expanding your story as a claims professional:

  • Write your own agenda from over 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
  • Expand your network by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals from hundreds of companies across the nation  
  • Prepare for the next chapter of your story by making connections at the Insurance Services Expo by interacting with a broad, innovative group of the industry’s leading service providers

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.


Diamond Plus




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