Leading Through Change
Digital Transformation Strategist & Industry Influencer
Monday, March 18 -- 8:00 a.m.
Despite the feeling that we are far behind, our industry is changing faster than ever. As technology increasingly takes center stage, the importance of soft skills has actually never been greater. In order to revolutionize service, claims roles will have to evolve to expertly balance digital efficiency and human connection. Take control of your career and become the guide our industry needs to build trust with policyholders and lead amidst the constant change.
Join Ema Roloff as she kicks off the PLRB 2024 Conference and:
Highlights how Technology has not only changed our industry but also reshaped how we engage with policyholders;
Stress that while technology is powerful, it's the soft skills that will define the quality of our service and relationships;
Emphasizes the pivotal role that education and digital literacy will play in this transformation;
Inspires claims professionals to commit to investing in their own learning to effectively embrace change!
It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.
I like there are educated speakers who show genuine appreciation and passion for their topics.
I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.
The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!
I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.
The informational sessions were very useful and gave me a lot of great things to bring backwith me.
The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.
Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.