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Abuse & Molestation Claims & Coverage Issues

Curriculum: Casualty Campus

Tuesday 10:30 - 12:00
Wednesday 1:30 - 3:00

Jeffrey F. Chen, JD, Senior Claims Specialist, AXIS
Jonathan Toren, JD, Member, Cozen O'Connor

  • Identify the trends and sources of liability in abuse and molestation claims
  • List methods to locate lost and/or old policies
  • Determine whether coverage has been triggered and/or excluded
  • Evaluate allocation and limits issues
  • Adjusters, Fire Claims & 21st Century Technology

    Curriculum: Adjusting Property

    Tuesday 10:30 - 12:00
    Wednesday 10:30 - 12:00

    Ulises Castellon, CPCU, Chief Operating Officer, Fire Cause Analysis
    Douglas K. Wood, JD, Trial Attorney, Law Offices of Matthew Salazar

  • Explore the impact of modern technology and products – including the Internet of Things (“IoT”), eCigs, lithium batteries, hash oil labs, etc. – and their use or misuse, on fire claims and investigations
  • Evaluate the reliability of your fire experts’ methodology against modern-day professional standards
  • Describe practical tips to effectively manage investigations of fire claims or cases involving emerging products, technologies, and the Internet of Things – “IoT”
  • Adjusting Manufacturing & Equipment Loss Claims

    Curriculum: Adjusting Property

    Monday 3:30 - 5:00
    Wednesday 3:30 - 5:00

    Brian Caputo, Senior General Manager, BAMCOR, a BELFOR Company
    Micah Thoman, AIC, AIC-M, National General Adjuster, Charles Taylor Adjusting

  • Identify common types of machinery (and equipment) losses
  • Evaluate options for repair vs. replacement of machinery, including losses with obsolete, customer, or long-lead time equipment
  • Review approximate costs and time associated with various equipment repairs
  • Highlight various resources available to help adjusters formulate strategies with machinery losses
  • Analyzing Written & Recorded Statements: See the Truth

    Curriculum: Special Investigations/Fraud

    Monday 10:30 - 12:00
    Tuesday 10:30 - 12:00

    Cassandra Kirkpatrick, Special Investigations Unit, Westfield Group
    Larry D. Lee, Manager of SIU, Motorists Insurance Group

  • Evaluate the interviewee by reading the statement from their perspective
  • Identify the truth by understanding the language used by the interviewee
  • Pose powerful follow-up questions after understanding the truth found in their initial answers
  • Make use of the perceived non-useful information in an interviewee's statement
  • Appraisal: Pitfall or Protection

    Curriculum: Alternate Dispute Resolution

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    William O. Krekstein, JD, Partner, Timoney Knox, LLP
    Brian Philpot, AIC, SCLA, Superintendent-Property, Cincinnati Insurance Companies

  • Implement strategies for demanding appraisal and responding to an appraisal demand
  • Apply recent changes in the law regarding proper disputes for Appraisal and judicial trends in compelling appraisal
  • Identify alternatives for addressing competency and bias of appraisers and failure to agree on umpires
  • Avoid bad-faith traps set by policyholders and their representatives through improper appraisal
  • Art & Heirloom Claims: Resolution Guidelines

    Curriculum: Adjusting Property

    Monday 1:30 - 3:00
    Tuesday 10:30 - 12:00

    Heather Becker, CEO, The Conservation Center
    Benjamin Kelley, Vendor Manager-NA Claims, Chubb

  • Determine what to look for when handling a claim that involves high-value artwork
  • Identify common types of damage within affected artwork
  • Triage response approaches to minimize the insured’s loss
  • Assignment of Benefits: Policy Giveaway

    Curriculum: Adjusting Property

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Michael Guerra, Dir.-Claims, Claims Governance, Citizens Property Insurance
    Joshua Schone, CAT Team Manager, Auto Club Enterprises Group

  • Describe what an assignment of benefits contract is and who benefits from it
  • Review how assignment of benefit contracts comport with the established law in various jurisdictions
  • Identify “red flags” for potential fraud involved with assignment of claim presentations
  • Evaluate various strategies to help navigate your customer's claim through the waters of an assignment of benefits situation
  • Autonomous Vehicles: Liability & Coverage Issues

    Curriculum: Casualty Campus

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Kenneth P. Williams, JD, Shareholder, Segal McCambridge Singer et al

  • Identify various parties who may be liable for loss arising out of the use of driverless vehicles such as manufacturers, engineers, designers, and retailers
  • Examine likely theories of liability that may be asserted against these potentially liable parties
  • Describe liability insurance coverage available to potentially liable parties
  • Explore the coordination of insurance coverage among these parties

    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.



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