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Join us for this series of dynamic and engaging short talks presented on Tuesday, March 19 at the Claims Conference in Boston. Select from two tracks of insightful presentations that address today's challenges, share personal reflections on the industry, and forge new connections.

8:00 am - Tech Challenges & Opportunities

Fitness Wearables and Trucking: Transforming More Than Waistlines

Presented By: Lars Daniel EnCE, CCO, CCPA, CTNS, CTA, CIPTS, CWA, Practice Leader - Digital Forensics, Envista Forensics

The escalating popularity and sophistication of fitness and wearable devices increase their value as a source of digital evidence, as these devices can provide forensic artifacts about when and where something happened, such as a medical event while driving, or to determine the historic sleep quality and duration of a driver as part of a lifestyle analysis.

Applying Principles of Personal Transformation to Digital Transformation

Presented By: Neel Sus, CEO & CPO, Susco

This talk will explore how leveraging paradigms in digital transformation can yield massive breakthroughs in personal transformation and vice versa. Topics will include "The Power of Why," common pitfalls in allocating enough time & money, and defining stakeholder engagement.

What's the Scenario? with PLRB: Help! They Stole My Facebook Followers!

Presented By:

  • Tim Havlir, Coverage Counsel, PLRB
  • Alissha Watley, Sr. Meetings Manager, PLRB
  • Mike Brode, VP Educational and Technical Services, PLRB

In each episode of PLRB's new podcast "What's the Scenario? with PLRB", the PLRB team addresses a claims or coverage scenario and answers interesting insurance questions. In this live taping, they'll tackle this scenario: The two head pastors of a megachurch had a falling out. One pastor left to start his own ministry, but just before he did, he changed the megachurch's Facebook password. He now has exclusive control of the account and sole access to the 100k+ followers, so the church filed a theft claim with its first-party insurer. Is this a direct physical loss to the church's property? Are Facebook followers even "property" with any means of valuation? Subscribe anywhere podcasts can be found, or check us out on YouTube.

10:30 am - Fostering Industry Connections

The Three F's of Solid Leadership

Presented By: Troy Shaw, VP of Customer Experience, Alacrity Solutions

Over his 14 years on the adjusting side of things, Troy has observed a drastic turnover of people and a comfort level with reduced integrity. Furthermore, the workforce has taken such a drastic turn downward, every effort to attract and maintain a productive workforce is paramount. Troy's experience is that there are 3 F's that are needed for this to happen: Managers must be Fair... Firm... Friendly!

Connections Beyond the Virtual Arena

Presented By: Mary Anne Medina, Regional Director Business Development, Charles Taylor Engineering Technical Services

New life has been breathed into live, face to face meetings and interactions. There is a new reinvigorated push in the industry. We have emerged from the virtual world that we were forced to establish and have come back even stronger to the realization that the need for human relationships and in-person connections is real. The use of AI has been revolutionary in the insurance industry by enabling timesaving automation, optimizing claims handling processes, developing customer engagement practices and much more. However, the need for humans is a vital necessity.

The Power of Authenticity

Presented By: Terence Kadlec, P.E., Vice President Engineering & Specialty Services, MC Consultants, Inc.

"We often underestimate the value and power of authenticity in who we are personally, and professionally. How we are perceived by others hinges on who we are to the core, how we maintain ourselves as people, and how we present ourselves to others." In this talk, Terence Kadlec will explore integrity, character, and credibility in the context of his experience as a subject matter expert.

Please join us in Boston for 3 days of sharing how you serve and adapt as an insurance professional in today’s rapidly evolving world:

  • Engage in over 100 innovative educational course selections across 14 learning tracks led by industry professionals serving your quest for know-how in the ever-evolving insurance landscape
  • Forge connections through one of the industry’s largest gatherings of diverse insurance professionals serving as a conduit for networking opportunities
  • Immerse yourself in the Insurance Services Expo interacting with hundreds of leading edge service providers showcasing products and tools to revolutionize service in the insurance industry

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.


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