Join us for this series of dynamic and engaging short talks presented on Tuesday, March 21 at the Claims Conference in Orlando. Select from three tracks of insightful presentations that address today's challenges, share personal reflections on the industry, and inspire through stories.

PLRB Presents! Inspirations

Tuesday March 21, 8:00 - 9:30 in Crystal J2

• PLRB Presents! Inspirations features three dynamic and engaging short talks meant to inspire and motivate.
• Leading the Hulks on Your Team
  Rod Patterson, VP H.O. Claims, Seneca Insurance Company
  The Hulk has immeasurable strength, but his erratic behavior creates problems for the team. To effectively lead Hulks that are on your team, you must have a high degree of self-confidence, and an equal, if not greater, degree of humility.
• Lie, Cheat, and Steal Like Nobody’s Watching!
  Terence Kadlec, VP-Engineering & Specialty, MC Consultants, Inc.
  Perhaps the title’s a little misleading, but it got your attention. And maybe that’s the point – to talk about what makes all of us uncomfortable when it comes to ethics.
• How Empathy Can Help Resolve Claim Conflicts
  Gregg Golson, VP-Program Director, J.S. Held, LLC
  What if I could provide you with a new tool to help you resolve conflicts? Empathy is integral to being an effective insurance professional, especially a claims professional.

PLRB Presents! Your Claims Story

Tuesday March 21, 10:30 - 12:00 in Crystal J2

• PLRB Presents! Your Claims Story features three dynamic and engaging personal narratives on the winding road through the insurance industry.
• Closing Doors to Open Opportunities
  Courtney Cooke, Vice President of Sales, Bees360
  I had this idea after talking with a 20+ year carrier employee who was impacted by a restructure and opted to take the severance offer. When we finished our conversation, she felt so relieved and energized about her future.
• Building a Human-Centered Managed Repair Experience
  Hunter Powell, CEO, Accuserve
  One aspect that may get lost during a property loss claim is that the policyholder is enduring an emotional experience that needs attention beyond guiding them through a claims process. We should strive to be human first and property restoration experts second.
• Oh, the Hats You’ll Wear!
  Kristin Kulesza, Claim Service Leader, Allstate
  My path in property claims was certainly not looked for, planned, or even considered in my career planning. Nor did I plan how winding, challenging, amazing, and satisfying this career would be. Yet, here I am, wearing many hats and enjoying it.

PLRB Presents! Industry Insights

Tuesday March 21, 3:30 - 5:00 in Crystal J2

• PLRB Presents! Industry Insights features dynamic and engaging new perspectives and ideas that claims professionals should be aware of.
• Danger Ahead! Are You Considering Medicare's Interests in Your Liability Settlements?
  Rafael Gonzalez, Partner, Cattie & Gonzalez, PLLC
  With $1,000 per day per file civil money penalties coming on in 2023, MSP compliance is now a must for all liability claims payers. This talk will introduce liability claims professionals to these three compliance programs and the legal and financial dangers non-compliance may bring to your specific claim and your claims organization.
• Bridging Risk Management & Claims Response
  Jeremiah Kiefer, Founder, CEO & EGA, The Deft Group
  In catastrophe prone regions, it can be a challenge to bridge risk management and claims response while maintaining quality over quantity.
• Touchless, Touch-Less and Low Touch: Why Digitizing Analog Processes is Important
  Brandon Donatelli, Chief Revenue Officer, HOMEE, Inc.
  How can claims management efficiency decrease loss adjusting expenses and increase customer satisfaction while making staff lives more pleasant?