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Outstanding Claims Professionals, 2020: Call for Nominations

As insurance claim industry insiders, we know that every day outstanding claim service or exceptional technical expertise is demonstrated by thousands of our members. Often, these stories of outstanding claim service or technical competence don't make the popular press. To promote recognition of these many examples of exemplary claim service and competence, PLRB would like to highlight outstanding contributions of a number of our members in a very special way.

PLRB will recognize several claims professionals from our member insurance companies at the General Session of the 2020Claims Conference, March 8 - 11 at the Gaylord National Hotel near Wahington DC.

Outstanding claims professionals must be nominated by insurance company peers, and entries must be received by Friday, January 17, 2020. Nominations should come from insurance company colleagues and be based upon narratives of outstanding claim service or exceptional technical expertise rendered in one particular claim or event, or overall exemplary work with policyholders, claimants, and the public in 2019. You may submit multiple nominations, including individuals who have been nominated in past years.

PLRB will review all nominations and contact winners in February 2020. Winners will be invited to attend the 2020 Claims Conference, March 8 - 11 near Washington DC. PLRB will cover the costs for up to four nights' accommodations for each winner at the Conference hotel. Individual insurance companies will be responsible to the cover winner's travel, meals, and incidental expenses associated with the event. Conference registration is complimentary for all PLRB member insurance companies. Winners will be recognized publicly at the Claims Conference General Session on Monday morning, March 9, 2020.

Please download and complete the Nomination Form to nominate your outstanding claim professionals and provide details of their truly exemplary service and/or technical expertise provided over the past year.



Kyle Appert, Electric Insurance
Chris Cruthird, Texas Windstorm Insurance Association
Samuel Ellenburg, Grange Mutual Casualty Group
Michelle Greene-Allen, Quincy Mutual Group


Matt Beaver, Great American P&C Group
Neil Frederickson, Encompass Insurance Company
Blake C. Ricks, USAA Group
Jessica Skellenger, Liberty Mutual Insurance


Fabiola Garcia, Citizen's Property Insurance of Florida
Julie Laven, Amica Insurance
Dennis Grasso, EMC Insurance
Sandi Purington, Electric Insurance Co.


Cynthia Levey, Hanover Insurance Group
Teresa Hermann, Safeco Insurance
Jim Russell, Western National Insurance Group


James M. Davis, Interinsurance Exchange of the Automobile Club
Christine Masciantonio, Hanover Insurance Group
Robert Gick, Allstate Insurance Group


Jennifer Gomez, Georgia Farm Bureau
Jerrilynn Long, Liberty Mutual Insurance
David Moses, Hartford Insurance Group
Jack Smryl, Philadelphia Contributionship


Jackie Humphreys, Indiana Farmers Mutual
Alex Lampasona, Amica Mutual Insurance
Paul Ost, CNA Insurance Companies
Travis Phifer, Grange Mutual Casualty Group


Lori Saunders, Citizens Property Insurance Corp.
Jeff Walter, USAA
Vicki Walters, Grange Mutual Casualty Group

Outstanding Claims Professionals, 2020: Call for Nominations

Please join us at the Property & Liability Resource Bureau 2020 Claims Conference!

Expand Your Horizons & Challenge your Thinking at the PLRB Claims Conference

Join us in Washington, DC, for our claims talent revolution where you'll:

  • Expand your horizons with 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
  • Challenge your thinking, redefine what it means to be a claims professional today
  • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
  • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

About 100 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

Adjusting Property
Alternate Dispute Resolution
Casualty Campus
Commercial Time Element Losses
General Interest
Large Property Loss

Leadership & Management
Property Coverage
Special Investigation/Fraud
Underwriting & Claims

I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

Met people who I've wanted to identify and meet for many years.

I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

Great job as always. Kudos to PLRB!

I was a first timer - I enjoyed the conference and thought it was very well put together.

Great job of keeping up with the times with education and speakers. Look forward to next year.

I was able to make some new contacts and revisit with some old.

Overall a great experience and opportunity to gain knowledge

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.




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