Register Today

10:30 - 12:00

Building Codes: A Critical Look

Claims Handling for Iconic Hotels

Climate & Insurance: Risk, Preparation & Mitigation

Complex Causation Issues in Disputed Property Claims

Earthquake Claims Handling: California Accreditation

Enforcing Policy Conditions

Hail/Wind Claims: Effective Handling & Coverage

Have you Lied Today? (A Unique Ethics Discussion)

Litigation Harvesting: How MMA Went Away

Minor Auto Accidents: Major Damages

Motorized Vehicles: Liability & Coverage Issues

Tenant Improvements & Betterments in Commercial Cases

Think Like A Detective: Investigation for Subro

Third-Party Bad Faith Claims: Emerging Issues

Traumatic Incidents: Negative Impact on Claims Professionals & Customers

1:30 - 3:00

AI Virtual Inspections & Remote Guidance

Alternate Dispute Resolution: Effective Use of Experts

Builder's Risk & Delay Claims

Claims File Materials: Limiting Their Discovery

Code Upgrades vs. Pre-Existing Conditions

Collapse: Adjusting Structural Failure Claims

Continuous Underwriting: Building Continuity Between Risk Management & Claims Settlement

Equipment Breakdown & Related Time-Element Issues

Inventing Coverage: Intentional Acts Pled As Negligence

Multiple Claimants & Insufficient Policy Limits

Property Case Law Developments: Commercial Lines

Smoke Chasers, Storm Chasers and PA'S! Oh My!

Time-Limited Demands & Avoiding Nuclear Verdicts

Unfair Claims Practices: This is Jeopardy!

Weather Experts in Claims: So Many Perils

1:30 - 2:30

Tow & Body Shops: Combating Questionable Invoices

3:30 - 5:00

Adjusters, Fire Claims & 21st Century Technology

Auto Fraud Investigations: Drive for Results

CGL Policy & Work Product Coverage Conundrums

Catastrophe Response: Automation & Process Innovation

Confronting the “Reptile Theory”

Dram Shop & Social Host: Excess & Access

Exterior & Interior Estimating and Scoping

Extra Expense: Time Element Claims

High Exposure Commercial Liability Claims Handling

Homeowners' Claims: Sticky Issues Facing Adjusters

Household Calamities: Subrogation of Everyday Things

InsurTech & Innovation for the Adjuster

Introduction to Forensic Accounting & Insurance Fraud

Large Multifamily Structural Water Losses

Leadership Coaching: Energize Your Career

Leveling the Leadership Field for Women

Mediation Techniques & Strategies that Work

Negotiating Strategies in Bodily Injury Claims

PLRB: Case Law and Hot Topics for Claims Decisions

Property Claim Ethics: Adjusting in Good Faith

Please join us in Boston for 3 days of sharing how you serve and adapt as an insurance professional in today’s rapidly evolving world:

  • Engage in over 100 innovative educational course selections across 14 learning tracks led by industry professionals serving your quest for know-how in the ever-evolving insurance landscape
  • Forge connections through one of the industry’s largest gatherings of diverse insurance professionals serving as a conduit for networking opportunities
  • Immerse yourself in the Insurance Services Expo interacting with hundreds of leading edge service providers showcasing products and tools to revolutionize service in the insurance industry

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.


Diamond Plus



M&A Advisory Sponsor


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