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10:30 - 11:30

Emerging Issues & Exposures in Property Coverage

Fraud with Catastrophic Losses

Liability Coverage Triggers & Loss Allocation

10:30 - 12:00

Appraisal: Evolution & Evaluation of the New Normal

Automobile Product Liability Subrogation

Casualty Fraud & Abuse: Personal Injury

Commercial Roofing: Damages & Investigations

Confronting the “Reptile Theory”

Contents Claims Adjustments that Sizzle

Ethical Decision Making: Choosing the Right Path

Faulty Construction Coverage Disputes

Homeowners Conundrums: Potpourri of Issues

Property Case Law Developments: Personal Lines

Reservation of Rights & Declination Letters

Stress Management: Rising Claims, Adjusting from Home & CAT Deployment

1:30 - 3:00

Adjuster Efficiencies: Tap that App

Autonomous Vehicles: Liability & Coverage Issues

Avoiding First- & Third-Party Bad Faith Allegations

COVID-19 Liability Exposures & Coverage Issues

Claim Evaluation with Large Deteriorated Properties

Code Upgrades vs. Pre-Existing Conditions

Diversity, Equity & Inclusion

Insurance & the Concept of Fortuity

Marijuana, CBD & Hemp: Underwriting Principles & Property Coverage

Multiple Claimants & Insufficient Policy Limits

Negligent Security Claims: Effective Adjusting

Time Element Losses: Habitational & Hospitality

Underwriting Issues in Insurance Claims

Water Mitigation Basics & Update on IICRC S500

Water, the New Fraud

3:30 - 4:30

PLRB Services: CATs & Codes

3:30 - 5:00

Adjusting Large Construction Defect Claims

Appraisals: Mysteries Unveiled

Building Estimating: The Devil's in the Details

Earthquake Claims Handling: California Accreditation

Engaging Remote Talent

Ethics for Insurance Professionals

Hail Damage to the Building Envelope & HVAC Equipment

Interplay of Unit Owner’s & Association Policy Claims

Long-Tail Claims & Lost Policies

Negotiating Strategies in Bodily Injury Claims

Period of Restoration in Business Income Losses

Privacy Claims & Liability Insurance Coverage

Property Case Law Developments: COVID

Third-Party Bad Faith Claims: Emerging Issues

Women's Leadership in Insurance

Call for Presentations for 2023 Claims Conference
In Person Event Wellness Protocols

We hope you will join us in San Antonio as we explore “The Art of Connection.”

  • Expand your horizons with over 90 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
  • Challenge your thinking by redefining what it means to be a claims professional today
  • Expand your network by reconnecting with a diverse range of claims professionals from hundreds of companies across the nation
  • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry’s leading service providers

I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

Met people who I've wanted to identify and meet for many years.

I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

Great job as always. Kudos to PLRB!

I was a first timer - I enjoyed the conference and thought it was very well put together.

Great job of keeping up with the times with education and speakers. Look forward to next year.

I was able to make some new contacts and revisit with some old.

Overall a great experience and opportunity to gain knowledge

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2022 Claims Conference.


Diamond Plus




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