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10:30 - 11:30

Potholes in Cannabis Claims & Underwriting

10:30 - 12:00

Appraisal: Evolution & Evaluation of the New Normal

Biomechanics of Injury Causation: How People Get Hurt

CAT Planning & Response to Catastrophes

Commercial Roofing, Damages & Investigation

Confronting the “Reptile Theory”

Contents Claims Adjustments that Sizzle

Developing as an Organizational Leader

Ethical Decision Making: Choosing the Right Path

Fraud Claims: The Real Housewives Edition

Property Case Law Developments: Personal Lines

Shutdown of Business Operations from Cyber Events

Smart Buildings: A Forensic Investigative Analysis

Strategies in Adjusting Challenging Large Property Losses

Stress Management with Rising Claims & CAT Deployment

1:30 - 5:00

Social Media, Devices & Cloud Data in Claim Investigations

1:30 - 3:00

Abuse & Molestation Claims & Coverage Issues

Artificial Intelligence: Redefining Workflows

Assignment of Benefits: Policy Giveaway

Claim Evaluation with Large Deteriorated Properties

Contractors' Equipment Claim Challenges

Earthquake Damage Assessment & Repair

Equipment Breakdown: Demystified

Garage & Business Auto Policies: Coverage Issues

High Exposure Commercial Liability Claims

Interplay of Computer Fraud, Funds Transfer Fraud

Interplay of Unit Owner’s & Association Policy Claims

Negotiating Strategies in Bodily Injury Claims

Property Case Law Developments: Commercial Lines

Property vs. Marine: When Coverages Overlap

Role of Internships in Workforce Management

Washington Slept Here: Historic Property Losses

1:30 - 2:30

Emerging Issues & Exposures in Property Coverage

IBHS Performance Ratings for Impact Resistant Shingles

3:30 - 4:30

Auto Casualty Claim Management Technologies

Liability Coverage Triggers & Loss Allocation

Ride- & Home-Sharing: Liability & Coverage Issues

3:30 - 5:00

Analyzing Written & Recorded Statements: See the Truth

Bad Faith Damages in Third-Party Claims

Building Codes: Big Ticket Challenges

Building Estimating: The Devil's in the Details

Earthquake Claims Handling Accreditation

Interplay of Underwriting & Property Claims

Large Loss: Disputed Claims & the Decision-Making Process

Minor Auto Accidents: Major Damages

PLRB: Online Coverage Research

Reservation of Rights & Declination Letters

Resolving Difficult Claims: Strategies for Property Adjusters

Systems Thinking: Managing Complex Business Processes

Technology that Disrupts: Policy Application to Claim Settlement

Time Element Losses: Habitational & Hospitality

Unfair Claims Practices Act: Effective Compliance

Women's Leadership in Insurance


Please join us at the Property & Liability Resource Bureau 2020 Claims Conference!

Expand Your Horizons & Challenge your Thinking at the PLRB Claims Conference

Join us in Washington, DC, for our claims talent revolution where you'll:

  • Expand your horizons with 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
  • Challenge your thinking, redefine what it means to be a claims professional today
  • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
  • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

About 100 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

Adjusting Property
Alternate Dispute Resolution
Casualty Campus
Catastrophe
Commercial Time Element Losses
General Interest
Large Property Loss

Leadership & Management
PLRB
Property Coverage
Special Investigation/Fraud
Subrogation
Technology
Underwriting & Claims

I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


Met people who I've wanted to identify and meet for many years.

I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


Great job as always. Kudos to PLRB!

I was a first timer - I enjoyed the conference and thought it was very well put together.

Great job of keeping up with the times with education and speakers. Look forward to next year.

I was able to make some new contacts and revisit with some old.

Overall a great experience and opportunity to gain knowledge



PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

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