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Industry Expectations + Your Mojo = Carving Your Niche

Sago/Sabal Ballroom
Wednesday March 22, 12:00 - 1:15 pm

Deborah Johnson, President & CEO
Contents Adjuster Team, LLC

Charleen Hoskins, Founder, President & CEO

For Deborah Johnson and Charleen Hoskins, their insurance claims story began in 2005 when Hurricane Katrina made landfall. Deborah was a material forklift driver at Chrysler. Charleen, recruited right out of college by the AFL-CIO, was a Union Organizer.      

Little did Deborah know, a phone call from her sister Toni would steer her and Charleen, her daughter, towards a life-altering career path. This mother-daughter duo walked away from their jobs and took a chance on the insurance industry without previous knowledge or experience.  

Join us as they share their claims story and insurance industry experiences. Starting as help room staff they used a combination of wit, charm, and tenacity to quickly excel and become subject matter experts in contents claim handling and insurance education. 

Deborah and Charleen will explain how observation and networking helped them to learn from others, avoid obstacles, recognize insurance service gaps, and exceed industry expectations. Thus, leading them to stand out and carve their own niche. 

The 2023 Claims Conference is scheduled for March 17-20 in Boston at the Hynes Convention Center. The Sheraton Boston and Boston Marriott Copley Place are the two headquarter hotels. Information to make reservations will be posted in October.

Thank you to those who submitted topics for the 2024 Claims Conference. The Claims Conference Planning committee and PLRB staff are currently reviewing proposals to create the curricula for the 2024 program.  

Exhibit and sponsorship opportunities are available; please contact Tom O'Dowd at for details.

Please check back in October for updates on the registration, agenda, educational sessions with presenters, and hotel reservations.

We look forward to seeing you in Boston!

We hope you will join us in Boston for three days of expanding your story as a claims professional:

  • Write your own agenda from over 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
  • Expand your network by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals from hundreds of companies across the nation  
  • Prepare for the next chapter of your story by making connections at the Insurance Services Expo by interacting with a broad, innovative group of the industry’s leading service providers

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.


Diamond Plus




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