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Continued for 2019 PLRB has waived the processing fee for continuing education requests in the designated states.   Please be sure you have a valid, current adjuster license in the states to which you are applying for credit.  All necessary forms and filing instructions will be provided on the Claims Conference mobile app.  Completed attendance forms must be received by PLRB by Friday, April 5, 2019.

We have been approved for individual sessions to the Departments of Insurance in Indiana, New Hampshire, Oklahoma, and Texas for continuing education credit.   Please see the grid for approved sessions.  


NEW!  The Society of RPA has approved the Claims Conference for up to 15 hours of continuing education. 

NEW!  The North Carolina Department of Insurance has approved the 2019 Claims Conference as 3 separate days for a total of 17 credit hours.  The Conference is approved for 5 hours for Monday, April 1, and 6 hours each for Tuesday, April 2, and Wednesday, April 3. All hours are approved as “general insurance.”

You must attend a full day of sessions and the entire session in order to receive credit for an individual day. Credit for Monday must include attendance at the General Session. 


Florida Dept. of Financial Services has approved the 2019 Claims Conference as two separate authorities -- Adjuster Ethics (3-24b) and Adjuster Optional (3-24C).   If you do not need hours within 3-24b, these hours can go toward Adjuster Optional 3-24c.

Adjuster Ethics credit (CE 3-24b)  ID# 107335     
Approved for 1.0 hours each of ethics credit
Bad Faith in Third-Party Claims
Ethical Decision-Making:  Choosing the Right Path

Adjuster Optional credit (CE 3-24c)       ID#  107334    
Approved for 1.0 hour of credit for each, unless noted:

Abuse & Molestation Claims & Coverage Issues
Adjusters, Fire Claims & 21st Century Technology
Adjusting Manufacturing & Equipment Loss Claims
Analyzing Written & Recorded Statements: See the Truth
Appraisal: Pitfall or Protection
Art & Heirloom Claims:  Resolution Guidelines
Assignment of Benefits:  Policy Giveaway
Automonous Vehicles:  Liability & Coverage Issues
Biomechanics of Injury Causation: How People Get Hurt
Bodily Injury & Wrongful Death Claims:  Effective Adjusting
Building Code Questions with Commercial Loss Adjustments
Building Codes:  New Developments, Variances, Etc.
Business Income Loss: Avoiding Pitfalls
Business Risks Exclusions in a GL Policy
Cannabis Legalization: Claim & Underwriting Implications
Casualty Case Law Update                     
CAT Management:  Advanced Mapping Technologies/GIS
CAT Planning & Response to Catastrophes
Claims Analytics: Insights & Expertise
Climate Change: Impacts, Claims & Preparations
Conditional Settlement Demands: Defusing Third-Parties’ Tactics
Confronting the “Reptile Theory”
Contents Claims Adjustments that Sizzle
Contractual Indemnity & Additional Insureds Liability
Coverage Challenges with Common Property Endorsements
Craft Beverage Risk: Analysis & Adjustment
Criminal Acts, Terrorism & Liability Claims
Damage By Multiple Perils
Declaratory Judgment Actions: How, When & Why?
Determining the Number of Occurrences Under CGL Policies
Drones & Remote Sensing for Claims
Duty to Defend:  When Does it End?
Earthquake Claims Handling Accreditation
Earthquake Damage Assessment & Repair
Electronic Data Coverage Issues
Employee Theft/Employee Dishonesty
Environmental Loss Coverage
Evaluating Extensive Property Losses with Multiple Causes
Extra Expense: Time Element Claims
Faulty Construction Coverage Disputes: Current Status
Fraternity & Sorority Hazing: Liability, Exposures & Coverage
Fraud with Catastrophic Losses
Global Property Program Issues
Hail Damage to Building Components, Cladding & HVAC
Homeowner Conundrums: Issues & Analysis
Homeowners Liability Coverage: Current Trends
Independent Counsel:  Managing the Costs
Interplay of Computer Fraud, Funds Transfer Fraud
Large Agricultural Claim Challenges
Large Loss Fire Claim:  Investigate, Adjust & Litigate
Large Loss:  Disputed Claims & the Decision-Making Process
Managing Claims Operations with New Tools
Manufacturing BI Claims: With or Without Extra Expense
Mediation Techniques & Strategies that Work 
Misrepresentations: Coverage Considerations
Mobile Apps for Adjusters
Mock Examination Under Oath: Theft Loss
Multiple Lawsuits From One Cause: Taking Charge
Negotiating Strategies in Bodily Injury Claims
Negotiating with Public Adjusters
Non-Binding Arbitration Strategies
PLRB Online Coverage Research
Privacy Claims: Emerging Coverage Issues
Property Case Law Developments: Personal Lines
Property Case Law Developments: Commercial Lines
Pursuing Subrogation Against Government Entities
Quality E-Learning for Claims Adjusters
Reservation of Rights & Coverage Declinations
Resolving Difficult Claims: Strategies for Property Adjusters
Shutdown of Business Operations from Cyber Events
Smart Buildings & Claims Forensic Investigations
Social Media Liability Exposures & Coverage
Strategies in Adjusting Challenging Large Property Losses
Stress Management with Rising Claims & CAT Deployment
Subrogation of Catastrophe & Weather-Related Claims
Subrogation: Major Industry Trends
Technology in the Claims Process
This Old House: Is it Historic or Just Tired?
Traumatic Brain Injury: Evaluating Claims
Tree, Shrub & Plant Loss Measurement
Use of Social Media to Investigate Claims
Using Social Media to Enhance Customer Service
Waivers of Subrogation & Limitations of Liability
Water Mitigation, Mold & Wind-Driven Rain Issues
Wildfires: Highlights from the Field
Workplace Discrimination & Harassment: Emerging Issues

These nine (9) sessions below are NOT eligible for continuing education credit by Florida Dept. of Financial Services. 
Changing Mindsets with Organizational Change
Competition for Next Generation Claims Talent
Contractors' Equipment Claim Challenges
Customer Service Markers for Success
Delivering Powerful Presentations
Developing as an Organizational Leader
Engaging Remote Talent & Enhancing Inclusion
Products that Fail: How & Why
Women's Leadership in Insurance


Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

Learning Has No Finish Line

Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

Met people who I've wanted to identify and meet for many years.

I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

Great job as always. Kudos to PLRB!

I was a first timer - I enjoyed the conference and thought it was very well put together.

Great job of keeping up with the times with education and speakers. Look forward to next year.

I was able to make some new contacts and revisit with some old.

Overall a great experience and opportunity to gain knowledge

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.



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