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Continued for 2020, PLRB has waived the processing fee for continuing education requests in the designated states. Please be sure you have a valid, current adjuster license in the states to which you are applying for credit. All necessary forms and filing instructions will be provided on the Claims Conference mobile app. Completed attendance forms must be received by PLRB by Friday, March 13, 2020.

The Claims Conference has been approved for individual sessions to the Departments of Insurance in Delaware, New Hampshire, Oklahoma, and Texas for continuing education credit.   Check here for the current list of approved sessions.


APPROVALS (as of February 20, 2020)
The North Carolina Department of Insurance has approved the 2020 Claims Conference as 3 separate days for a total of 17 credit hours.  The Conference is approved for 5 hours for Monday, March 9, and 6 hours each for Tuesday, March 10, and Wednesday, March 11. All hours are approved as “general insurance.” You must attend a full day of sessions and the entire session in order to receive credit for an individual day. Credit for Monday must include attendance at the General Session. 


Florida Dept. of Financial Services:  This course has been approved by the Florida Department of Financial Services for insurance continuing education credit. The Course was approved for up to 16 hours of Adjuster Optional (3-24C). This course has been designated by the Florida Department of Financial Services as INTERMEDIATE level. It is designed for licensees who have existing competence in the subject matter and seek to further develop and apply those skills.

ID#  107334              95 sessions

These seven (7) sessions below are NOT eligible for continuing education credit by Florida Dept. of Financial Services. 
Designing & Delivering Effective Business Presentations
Developing as an Organizational Leader
Engaging Remote Employees & Enhancing Inclusion
Impactful Learning for Today’s Claims Professionals
PLRB Services: CATs & Codes
Role of Internships in Workforce Management
Women's Leadership in Insurance


The PLRB Claims Conference educational sessions satisfy CPCU CE requirements. Per the CPCU guidelines published by The Institutes, each CPCU is on the honor system to self-report.

NEW!  The Society of RPA has approved the Claims Conference for up to 15 hours of continuing education. 


NEW! MCLE BOARD OF THE SUPREME COURT OF ILLINOIS:  PLRB is an Accredited CLE Provider with the MCLE Board of the Supreme Court of Illinois.  The Claims Conference is approved for 16.5 hours of general credit. If you have received credit for the session in prior years, you should attend a different class to receive credit. Please have presenters sign your CE attendance form (available on the mobile app) and sign the attendance roster with your name, hours, and ADR number in a binder at Registration.

These sessions were approved for professionalism credit by Illinois Supreme Court Commission on Professionalism. 

Appraisal: Evolution & Evaluation of the New Normal
Arbitration: Pros & Cons of its Use in Claims
Avoiding First- & Third-Party Bad Faith Allegations
Bad Faith Damages in Third-Party Claims 
Ethical Decision-Making: Choosing the Right Path
Ethical Issues in Subrogation Claims
Mediation Techniques & Strategies that Work
Mock Mediation & Strategies for Casualty Adjusters


NEW! The Florida Bar has approved the 2020 Claims Conference for up to 20.0 hours CLER (Continuing Legal Education Requirements), including 7.0 for Ethics and 2.0 hours of Technology. The Course Number is  2000879N . You may attend sessions focusing on legal issues to get credit. To receive Ethics credit, the sessions must relate to ethics.  Florida Bar members can report their CLE credits online at

Join us in Chicago for the 2021 PLRB Claims Conference.

  • Expand your horizons with 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
  • Challenge your thinking, redefine what it means to be a claims professional today
  • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
  • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

About 100 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

Adjusting Property
Alternate Dispute Resolution
Casualty Campus
Commercial Time Element Losses
General Interest
Large Property Loss

Leadership & Management
Property Coverage
Special Investigation/Fraud
Underwriting & Claims

I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

Met people who I've wanted to identify and meet for many years.

I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

Great job as always. Kudos to PLRB!

I was a first timer - I enjoyed the conference and thought it was very well put together.

Great job of keeping up with the times with education and speakers. Look forward to next year.

I was able to make some new contacts and revisit with some old.

Overall a great experience and opportunity to gain knowledge

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.


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