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Continued for 2023 PLRB has waived the processing fee for continuing education requests in the designated states. Please be sure you have a valid, current adjuster license in the states to which you are applying for credit. All necessary forms and filing instructions will be provided on the Claims Conference mobile app.  Completed attendance forms must be received by PLRB by Friday, March 24, 2023.

Individual sessions have been approved by the Departments of Insurance in Delaware, New Hampshire, Oklahoma, and Texas for continuing education credit.   Please return to the site for updates on approved sessions. Grid is attached (link).

APPROVALS (as of March 17, 2023)

The Departments of Insurance in Delaware, New Hampshire, Oklahoma, and Texas have approved individual sessions for continuing education credit. See the grid for details 

The Claims Conference has been approved by the Florida Department of Financial Services for insurance continuing education credit. Sessions are approved for 1.0 hours unless noted on the grid. These sessions below are NOT eligible for continuing education credit by Florida Dept. of Financial Services as they are based “soft skills” or management skills.

Building Resilient Leadership for Women in the Industry
Claims Training is Perfect: Said No One Ever
Diversity, Equity & Inclusion
Emotional Intelligence: What They Didn't Teach You
Engaging & Retaining Remote Talent
Fostering, Attracting & Retaining Early Career Talent
Handling Challenging People & Difficult Circumstances
Leadership: Leaders, Lead!
Risk Evaluation & Claims Team Collaboration
Tackling Stress & Customer Service-Related Burnout


The North Carolina Department of Insurance has approved the 2023 Claims Conference as 3 separate days for a total of 17 credit hours.  The Conference is approved for 5 hours for Monday, March 20, and 6 hours each for Tuesday, March 21, and Wednesday, March 22. All hours are approved as “general insurance.” You must attend a full day of sessions and the entire session in order to receive credit for an individual day. Credit for Monday must include attendance at the General Session. Partial credit is not available.

The PLRB Claims Conference educational sessions satisfy CPCU CE requirements.  Per the CPCU guidelines published by The Institutes, each CPCU is on the honor system to self-report.


MCLE Credit:
The Florida Bar has approved the 2023 Claims Conference for up to 20.0 hours CLER (Continuing Legal Education Requirements), including 5.5 for Ethics, 2.0 for Bias Elimination (“Diversity, Equity & Inclusion”) and 2.0 hours for Technology. The Course Number is 2301511N. You may attend sessions focusing on legal issues to get credit. To receive Ethics credit, the sessions must relate to ethics.  Florida Bar members can report their CLE credits online at

NEW! MCLE BOARD OF THE SUPREME COURT OF ILLINOIS:  PLRB is an Accredited CLE Provider with the MCLE Board of the Supreme Court of Illinois.  The Claims Conference is approved for up to 16.5 hours of general credit.   Attorneys seeking credit from IL should fill out a attendance form and sign the MCLE Book by the end of the conference on Wednesday, March 22, 2023.

The sessions below have been approved for 90 minutes of Professionalism or Diversity credit:

Appraisal: The New Normal                                          Professionalism
Appraisal: Strategic Overview                                       Professionalism
Arbitration: Optimizing Efficiencies & Outcomes           Professionalism
Avoiding First- & Third-Party Bad Faith Allegations      Professionalism
Diversity, Equity & Inclusion                                          Diversity
Ethical Decision-Making: All that Jazzy Ethics              Professionalism
Mediation Techniques & Strategies that Work              Professionalism
Mock Medication & Strategies for Casualty Adjustes   Professionalism
Property Claim Ethics: Adjusting in Good Faith           Professionalism
Third-Party Bad Faith Claims: Emerging Issues          Professionalism




2023 Claims Conference Highlights

We hope you will join us in Orlando for 3 days of expanding your story as a claims professional.

  • WRITE YOUR OWN AGENDA from over 100 educational sessions within 14 tracks taught by industry leaders
  • EXPAND YOUR NETWORK by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals
  • PREPARE FOR YOUR NEXT CHAPTER by making connections with a broad, innovative group of the industry's leading service providers at the Insurance Services Expo

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2023 Claims Conference.


Diamond Plus




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