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Adjuster CE credits will be requested for several states, including New Hampshire, North Carolina, Oklahoma, and Texas. MCLE legal credit will be requested for Florida and Illinois.

Continued for 2022 PLRB has waived the processing fee for continuing education requests in the designated states. Please be sure you have a valid, current adjuster license in the states to which you are applying for credit. All necessary forms and filing instructions will be provided on the Claims Conference mobile app.  Completed attendance forms must be received by PLRB by Friday, April 8, 2022.

Please see the grid for the list of approved sessions.  


APPROVALS (as of March 17, 2022)

Departments of Insurance in Delaware, New Hampshire, Oklahoma, and Texas have approved individual sessions for continuing education credit.  See the grid for approved sessions.

NEW! The Claims Conference has been approved by the Florida Department of Financial Services for insurance continuing education credit. Sessions are approved for 1.0 hours unless noted on the spreadsheet. These seven sessions below are NOT eligible for continuing education credit by Florida Dept. of Financial Services as they are based “soft skills” or management skills.

Attracting, Hiring & Retaining Staff
Diversity, Equity & Inclusion
Engaging Remote Talent
Handling Difficult People & Challenging Circumstances
Impactful Learning for Today’s Claims Professionals
PLRB Services: CATs & Codes
Women's Leadership in Insurance


NEW! The North Carolina Department of Insurance has approved the 2022 Claims Conference as 3 separate days for a total of 17 credit hours.  The Conference is approved for 5 hours for Monday, April 4, and 6 hours each for Tuesday, April 5, and Wednesday, April 6. All hours are approved as “general insurance.” You must attend a full day of sessions and the entire session in order to receive credit for an individual day. Credit for Monday must include attendance at the General Session. Partial credit is not available.


The PLRB Claims Conference educational sessions satisfy CPCU CE requirements.  Per the CPCU guidelines published by The Institutes, each CPCU is on the honor system to self-report.


NEW! The Florida Bar has approved the 2022 Claims Conference for up to 16.0 hours CLER (Continuing Legal Education Requirements), including 6.5 for Ethics,  2.0 for Bias Elimination (“Diversity, Equity & Inclusion”) and 12.5 hours for Technology. The Course Number is 2201490N. You may attend sessions focusing on legal issues to get credit. To receive Ethics credit, the sessions must relate to ethics.  Florida Bar members can report their CLE credits online at


NEW! MCLE BOARD OF THE SUPREME COURT OF ILLINOIS:  PLRB is an Accredited CLE Provider with the MCLE Board of the Supreme Court of Illinois.  The Claims Conference is approved for 16.5 hours of general credit. 

The Illinois Supreme Court Commission on Professionalism approved the substance of PLRB 2022 Claims Conference for 12 sessions, up to 16 hours of professional responsibility credit including “Diversity, Equity & Inclusion” for 1.5 hours of Diversity credit. 

Appraisal: Evolution & Evaluation of the New Normal


Appraisals: Mysteries Unveiled


Avoiding First- & Third-Party Bad Faith Allegations


Diversity, Equity & Inclusion


Effective Resolution Strategies


Ethical Decision-Making: Choosing the Right Path


Ethical Issues in Subrogation Claims


Mediation Techniques & Strategies that Work  


Mock Mediation & Strategies for Casualty Adjusters


Property Claim Ethics: Adjusting in Good Faith


Third-Party Bad Faith Claims: Emerging Issues


You may attend sessions focusing on legal issues to get credit; you must attend the full session, not partial.   Attorneys seeking Illinois MCLE must sign the attendance roster which is in a binder located at the Conference Registration.  Each attorney must also obtain presenters' signatures for the sessions they attend on the attendance form and submit the completed form to PLRB.








Call for Presentations for 2023 Claims Conference
In Person Event Wellness Protocols

We hope you will join us in San Antonio as we explore “The Art of Connection.”

  • Expand your horizons with over 90 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
  • Challenge your thinking by redefining what it means to be a claims professional today
  • Expand your network by reconnecting with a diverse range of claims professionals from hundreds of companies across the nation
  • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry’s leading service providers

I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

Met people who I've wanted to identify and meet for many years.

I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

Great job as always. Kudos to PLRB!

I was a first timer - I enjoyed the conference and thought it was very well put together.

Great job of keeping up with the times with education and speakers. Look forward to next year.

I was able to make some new contacts and revisit with some old.

Overall a great experience and opportunity to gain knowledge

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2022 Claims Conference.


Diamond Plus




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