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Adjusting Property Alternate Dispute Resolution Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Leadership PLRB Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting and Claims

Adjusters, Fire Claims & 21st Century Technology

Tuesday 10:30 - 12:00
Wednesday 10:30 - 12:00

Ulises Castellon, CPCU, RPA, Chief Operating Officer, Fire Cause Analysis
Douglas K. Wood, JD, Trial Attorney, Law Offices of Matthew Salazar

  • Explore the impact of modern technology and products – including the Internet of things
  • Evaluate the reliability of your fire experts’ methodology against modern-day professional standards
  • Describe practical tips to effectively manage investigations of fire claims or cases involving emerging products, technologies, and the Internet of Things – “IoT”
  • Assess the implications of the interplay between legal liability issues and the rapid pace of new technology products
  • ALE Claim Handling & the Adjuster's Balancing Act

    Tuesday 8:00 - 9:00
    Wednesday 3:30 - 4:30

    Kent Peterson, Property Claims Specialist, Shelter Insurance
    Teresa Vidger, President, Temporary Housing Directory

  • Determine when additional living expense occurs and when coverage applies for such expense
  • Evaluate the importance of timely and critical estimating to damage assessment
  • Describe the many roles of ALE vendors
  • Examine lodging needs and availability in the context of the new landscape of options
  • Assignment of Benefits: Policy Giveaway

    Monday 1:30 - 3:00
    Tuesday 10:30 - 12:00

    Michael Guerra, Dir.-Claims, Claims Governance, Citizens Property Insurance
    Joshua Schone, CAT Team Manager, Auto Club Enterprises Group

  • Describe what an assignment of benefits contract is and who benefits from it
  • Review how assignment of benefit contracts comport with the established law in various jurisdictions
  • Identify “red flags” for potential fraud involved with assignment of claim presentations
  • Evaluate various strategies to help navigate your customer's claim through the waters of an assignment of benefits situation
  • Building Codes: Big Ticket Challenges

    Monday 3:30 - 5:00
    Tuesday 3:30 - 5:00

    Mark Bruaski, Sr. Executive General Adjuster, Sedgwick
    James W. Jordan, VP-National Property Div. Mgr., Rimkus Consulting Group, Inc.

  • Evaluate building code considerations during commercial property claim adjustments
  • Describe common policy language related to code-required improvements
  • Assess claims handling approaches for code-upgrade requirements
  • Commercial Roofing, Damages & Investigation

    Monday 10:30 - 12:00
    Tuesday 1:30 - 3:00

    Tom Carlson, Director of Field Claims, North Star Companies
    Shannon Pierce, Project Manager, Pie Consulting & Engineering

  • Identify common types of commercial roofing systems found in the United States and applicable performance considerations
  • Outline claim investigation procedures and complexities regarding damages to these roofing systems.
  • Describe methods for working with contractors and managing varying levels of roof repairs and replacement strategies
  • Explain building code considerations when faced with repairs and replacements
  • Contaminated Water Claims: Disinfectants Needed?

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Daniel Bernazzani, Ph.D., SVP Environmental Division, YOUNG & Associates
    Steve Daglio, General Adjuster, Vermont Mutual Group
    Robert J. Donahue, Jr., AIC, National General Adjuster, Sedgwick

  • Evaluate appropriate procedures for contractors when using disinfectants
  • Identify contaminated situations when water or mold damage standards and guidelines are appropriate
  • Review the importance of coverage issues when contaminated water is present
  • Describe accurate records needed when dealing with contaminated water claim scenarios
  • Contents Claims Adjustments that Sizzle

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Todd Breton, Project Manager, Germania Insurance
    Deborah Johnson, President & CEO, Contents Adjuster Team, LLC

  • Evaluate the strengths and weaknesses of traditional personal property adjustments
  • Identify the most critical features of contents adjustments
  • Review ways to increase your expertise in handling contents claims
  • Explore the differences between customer attention and customer service
  • Contractors' Equipment Claim Challenges

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Debra Brickner, Sr. National Claims Director, W. R. Berkley Group
    Tom Fergus, Heavy Equip. Claims Specialist, N.E. Truck & Equipment Claims

  • Examine and apply policy coverages in a variety of contractors' equipment losses
  • Evaluate issues with scope of damage and reparability with specialty equipment
  • Review valuation provisions and settlement strategies with various contractors' equipment claims
  • Document Recovery & Restoration

    Tuesday 1:30 - 3:00
    Wednesday 1:30 - 3:00

    Brian Foote, National Marketing, BELFOR Property Restoration
    Steven Korasidas, Executive General Adjuster, McLarens

  • Identify vital documents early in the claims process to avoid surprises and cost increases
  • Explore how to protect documents from security breaches, privacy concerns (including HIPAA), and further damage
  • Assess recovery options for various types of physical and electronic documents
  • Verify that contaminated documents are safe for future handling
  • Equipment Breakdown: Demystified

    Tuesday 3:30 - 5:00
    Monday 1:30 - 3:00

    Timothy Begley, CPCU, Director-Claim Account Mgmt., Hartford Steam Boiler
    George Dickover, CPCU, AIC, Executive General Adjuster, Selective Insurance Group
    Patrick F. Kelleher, CPA, CFF, VP, Investigative Accounting, Meaden & Moore

  • Review Boiler and Machinery/Equipment Breakdown Insurance and explain why it is needed
  • Describe the potential interplay of Equipment Breakdown and Commercial Property Coverage in a variety of claim scenarios
  • Apportion several claim examples where both Equipment Breakdown and first-party property policies provide coverage for an insured's loss
  • Identify adjusting strategies for handling a complex claim that involves Equipment Breakdown coverage
  • Fidelity Claims: Advanced & Complex

    Tuesday 3:30 - 5:00

    Susan Sabouni, Claims Manager, Philadelphia Insurance Cos.
    D.M. Studler, MAcc, CPA, CFF, Founding & Managing Member, SDC CPAs, LLC

  • Compare and evaluate policy forms applicable to various coverages
  • Identify and review liability limits
  • Evaluate ownership of property and client coverage
  • Review definitions and determination of who is an “employee”
  • Hail Damage to Building Components, Cladding & HVAC

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Robert A. Danielson, PE, Senior Engineer, Haag Engineering Co.
    Jay Dykstra, Technical Education Manager, HVAC Investigators LLC

  • Describe various hail impact patterns (large to small hail) and the effects on building exterior components including windows, roof and wall claddings, and HVAC equipment
  • Differentiate between hail-related impacts and non-hail-related impacts to exterior building components, claddings, and HVAC equipment
  • Review the various ways hail damage can impact the reparability of common HVAC systems and equipment
  • IBHS Performance Ratings for Impact Resistant Shingles

    Monday 1:30 - 2:30
    Tuesday 10:30 - 11:30

    Anne D. Cope, Ph.D., PE, Chief Engineer, IBHS

  • Identify packaging markings for Impact Resistant (IR) shingles
  • Compare the types of damage that can be observed on asphalt shingles from real hail and, separately, from steel balls (or hammers)
  • Describe what performance is needed from asphalt shingles to survive typical hail storms
  • Identify IR shingle brands and their lab performance ratings
  • Interplay of Computer Fraud, Funds Transfer Fraud

    Monday 1:30 - 3:00

    Susan Sabouni, Claims Manager, Philadelphia Insurance Cos.
    D.M. Studler, MAcc, CPA, CFF, Founding & Managing Member, SDC CPAs, LLC

  • Describe the types of claims that may be anticipated with cyber security losses
  • Evaluate the various coverages that might apply
  • Identify the various duties often required by the insured
  • Review resources to help respond to cyber security, computer fraud, and ransomware claims
  • Interplay of Unit Owner’s & Association Policy Claims

    Tuesday 3:30 - 5:00
    Monday 1:30 - 3:00

    Linda Fields, AIC, AIS, Manager, Claims Operations, USAA Group
    Enrico Valdez, JD, General Counsel, USAA Group

  • Locate and cite statutory language
  • Determine priority of law/governing documents
  • Interpret and apply governing documents
  • Separate coverage under a unit owners policy and association policy
  • Resolving Difficult Claims: Strategies for Property Adjusters

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    Jonathan Barger, JD, Partner, Butler Weihmuller Katz Craig
    Nanci L. Smilie, CPCU, AIC, Litigation Specialist, Erie Insurance Group
    Judy Spoerlein, Senior Examiner, Liberty Mutual Insurance

  • Identify common areas of disagreement in commercial and personal lines claims
  • Distinguish factors driving disputes from the insured’s perspective and the insurer’s perspective
  • Develop approaches for effective communication with insureds
  • Utilize strategies for resolving disputes in an amicable fashion in claim scenarios
  • Smart Buildings: A Forensic Investigative Analysis

    Monday 10:30 - 12:00
    Tuesday 10:30 - 12:00

    Robert Bragdon, AIC, PCLS, Sr. Training Consultant, Hanover Insurance Group
    Mark Majewski, Ph.D., PE, Project Engineer, Envista Forensics

  • Describe how active building monitoring systems and smart building technologies operate to form the “Internet of Things”
  • Review information obtainable from building systems and their application to the events prior and subsequent to the loss
  • Utilize smart building system information in a variety of claims case studies
  • Unfair Claims Practices Act: Effective Compliance

    Monday 3:30 - 5:00
    Tuesday 3:30 - 5:00

    Andrew B. Downs, JD, Shareholder, Bullivant Houser Bailey PC
    Seth K. Kleinman, Esq., Senior Litigation Counsel, AmeriTrust Group, Inc.

  • Identify uncommon areas where the Act may apply
  • Develop approaches to make compliance natural
  • Use compliance requirements to improve vendor response
  • Create a proactive claim resolution strategy by adhering to compliance requirements
  • Working with Public Adjusters

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Michael Barrett, CPCU, AIC, National General Adjuster, Engle Martin & Associates Inc.
    Daniel F. Sullivan, JD, Partner, Robinson & Cole, LLP

  • Employ emotional intelligence as positive psychological approach when working with public adjusters
  • Evaluate effective communication strategies for resolution of claim
  • Identify common loss measurement issues and evaluation of public adjuster estimates
  • Highlight use of Requests for Information and common Fair Claims handling compliance ??
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    Please join us at the Property & Liability Resource Bureau 2020 Claims Conference!

    Expand Your Horizons & Challenge your Thinking at the PLRB Claims Conference

    Join us in Washington, DC, for our claims talent revolution where you'll:

    • Expand your horizons with 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 100 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Catastrophe
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    PLRB
    Property Coverage
    Special Investigation/Fraud
    Subrogation
    Technology
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

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