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Adjusting Property Alternate Dispute Resolution Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Leadership PLRB Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting and Claims

Adjusters, Fire Claims & 21st Century Technology

Tuesday 10:30 - 12:00
Wednesday 10:30 - 12:00

Ulises Castellon, CPCU, RPA, Chief Operating Officer, Fire Cause Analysis
Douglas K. Wood, JD, Trial Attorney, Law Offices of Matthew Salazar

  • Explore the impact of modern technology and products – including the Internet of Things
  • Evaluate the reliability of your fire experts’ methodology against modern-day professional standards
  • Describe practical tips to effectively manage investigations of fire claims or cases involving emerging products, technologies, and the Internet of Things – “IoT”
  • Assess the implications of the interplay between legal liability issues and the rapid pace of new technology products
  • ALE Claim Handling & the Adjuster's Balancing Act

    Tuesday 8:00 - 9:00
    Wednesday 3:30 - 4:30

    Kent Peterson, Property Claims Specialist, Shelter Insurance
    Teresa Vidger, President, Temporary Housing Directory

  • Determine when additional living expense occurs and when coverage applies for such expense
  • Evaluate the importance of timely and critical estimating to damage assessment
  • Describe the many roles of ALE vendors
  • Examine lodging needs and availability in the context of the new landscape of options
  • Assignment of Benefits: Policy Giveaway

    Monday 1:30 - 3:00
    Tuesday 10:30 - 12:00

    Michael Guerra, Director, Claims Governance, Citizens Property Ins. Corp.
    Joshua Schone, CAT Team Manager, Auto Club Enterprises Group

  • Describe what an assignment of benefits contract is and who benefits from it
  • Review how assignment of benefit contracts comport with the established law in various jurisdictions
  • Identify “red flags” for potential fraud involved with assignment of claim presentations
  • Evaluate various strategies to help navigate your customer's claim through the waters of an assignment of benefits situation
  • Building Codes: Big Ticket Challenges

    Monday 3:30 - 5:00
    Tuesday 3:30 - 5:00

    Mark Bruaski, Sr. Executive General Adjuster, Sedgwick
    Cindy Davis, CBO, Deputy Director, Virginia DHCD
    James W. Jordan, VP-National Property Div. Mgr., Rimkus Consulting Group, Inc.

  • Evaluate building code considerations during commercial property claim adjustments
  • Describe common policy language related to code-required improvements
  • Assess claims handling approaches for code-upgrade requirements
  • Commercial Roofing, Damages & Investigation

    Monday 10:30 - 12:00
    Tuesday 1:30 - 3:00

    Tom Carlson, Director of Field Claims, North Star Companies
    Shannon Pierce, PE, Senior Project Manager, Pie Consulting & Engineering

  • Identify common types of commercial roofing systems found in the United States and applicable performance considerations
  • Outline claim investigation procedures and complexities regarding damages to these roofing systems.
  • Describe methods for working with contractors and managing varying levels of roof repairs and replacement strategies
  • Explain building code considerations when faced with repairs and replacements
  • Contaminated Water Claims: Disinfectants Needed?

    Tuesday 8:00 - 9:30
    Wednesday 8:30 - 10:00

    Daniel Bernazzani, Ph.D., SVP Environmental Division, YOUNG & Associates
    Steve Daglio, General Adjuster, Vermont Mutual Group
    Robert J. Donahue, Jr., AIC, National General Adjuster, Sedgwick

  • Evaluate appropriate procedures for contractors when using disinfectants
  • Identify contaminated situations when water or mold damage standards and guidelines are appropriate
  • Review the importance of coverage issues when contaminated water is present
  • Describe accurate records needed when dealing with contaminated water claim scenarios
  • Contents Claims Adjustments that Sizzle

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Todd Breton, Project Manager, Germania Insurance
    Deborah Johnson, President & CEO, Contents Adjuster Team, LLC

  • Evaluate the strengths and weaknesses of traditional personal property adjustments
  • Identify the most critical features of contents adjustments
  • Review ways to increase your expertise in handling contents claims
  • Explore the differences between customer attention and customer service
  • Contractors' Equipment Claim Challenges

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Debra Brickner, Sr. National Claims Director, W. R. Berkley Group
    Thomas M. Everette, Jr., Heavy Equip. Truck Gen. Adj., T.M. Everette Claim Service
    Tom Fergus, Heavy Equip. Claims Specialist, N.E. Truck & Equipment Claims

  • Examine and apply policy coverages in a variety of contractors' equipment losses
  • Evaluate issues with scope of damage and reparability with specialty equipment
  • Review valuation provisions and settlement strategies with various contractors' equipment claims
  • Document Recovery & Restoration

    Tuesday 1:30 - 3:00
    Wednesday 1:30 - 3:00

    Steven Korasidas, Executive General Adjuster, McLarens
    Keats Wade, NE Regional Sales Manager, BELFOR Property Restoration

  • Identify vital documents early in the claims process to avoid surprises and cost increases
  • Explore how to protect documents from security breaches, privacy concerns (including HIPAA), and further damage
  • Assess recovery options for various types of physical and electronic documents
  • Verify that contaminated documents are safe for future handling
  • Equipment Breakdown: Demystified

    Tuesday 3:30 - 5:00
    Monday 1:30 - 3:00

    Timothy Begley, CPCU, Director-Claim Account Mgmt., Hartford Steam Boiler
    George Dickover, CPCU AIC, Executive General Adjuster, Selective Insurance Group
    Patrick F. Kelleher, CPA, CFF, VP, Investigative Accounting, Meaden & Moore

  • Review boiler and machinery/equipment breakdown insurance and explain why it is needed
  • Describe the potential interplay of equipment breakdown and commercial property coverage in a variety of claim scenarios
  • Apportion several claim examples where both equipment breakdown and first-party property policies provide coverage for an insured's loss
  • Identify adjusting strategies for handling a complex claim that involves equipment breakdown coverage
  • Fidelity Claims: Advanced & Complex

    Tuesday 3:30 - 5:00

    Susan Sabouni, Claims Manager, Philadelphia Insurance Cos.
    D.M. Studler, MAcc, CPA, CFF, Founding & Managing Member, SDC CPAs, LLC

  • Compare and evaluate policy forms applicable to various coverages
  • Identify and review liability limits
  • Evaluate ownership of property and client coverage
  • Review definitions and determination of who is an “employee”
  • Hail Damage to Building Components, Cladding & HVAC

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Robert A. Danielson, PE, Senior Engineer, Haag Global, Inc.
    Jay Dykstra, Technical Education Manager, HVAC Investigators LLC

  • Describe various hail impact patterns (large to small hail) and the effects on building exterior components including windows, roof and wall claddings, and HVAC equipment
  • Differentiate between hail-related impacts and non-hail-related impacts to exterior building components, claddings, and HVAC equipment
  • Review the various ways hail damage can impact the reparability of common HVAC systems and equipment
  • IBHS Performance Ratings for Impact Resistant Shingles

    Monday 1:30 - 2:30
    Tuesday 10:30 - 11:30

    Anne D. Cope, Ph.D., PE, Chief Engineer, IBHS

  • Identify packaging markings for Impact Resistant (IR) shingles
  • Compare the types of damage that can be observed on asphalt shingles from real hail and, separately, from steel balls (or hammers)
  • Describe what performance is needed from asphalt shingles to survive typical hail storms
  • Identify IR shingle brands and their lab performance ratings
  • Interplay of Computer Fraud, Funds Transfer Fraud

    Monday 1:30 - 3:00

    Susan Sabouni, Claims Manager, Philadelphia Insurance Cos.
    D.M. Studler, MAcc, CPA, CFF, Founding & Managing Member, SDC CPAs, LLC

  • Describe the types of claims that may be anticipated with cyber security losses
  • Evaluate the various coverages that might apply
  • Identify the various duties often required by the insured
  • Review resources to help respond to cyber security, computer fraud, and ransomware claims
  • Interplay of Unit Owner’s & Association Policy Claims

    Tuesday 3:30 - 5:00
    Monday 1:30 - 3:00

    Linda Fields, AIC, AIS, Manager, Claims Operations, USAA Group
    Enrico Valdez, JD, General Counsel, USAA Group

  • Locate and cite statutory language
  • Determine priority of law/governing documents
  • Interpret and apply governing documents
  • Separate coverage under a unit owner's policy and association policy
  • Resolving Difficult Claims: Strategies for Property Adjusters

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    Jonathan Barger, JD, Partner, Butler Weihmuller Katz Craig
    Nanci L. Smilie, CPCU, AIC, Litigation Specialist, Erie Insurance Group
    Judy Spoerlein, Senior Examiner, Liberty Mutual Insurance

  • Identify common areas of disagreement in commercial and personal lines claims
  • Distinguish factors driving disputes from the insured’s perspective and the insurer’s perspective
  • Develop approaches for effective communication with insureds
  • Utilize strategies for resolving disputes in an amicable fashion in claim scenarios
  • Smart Buildings: A Forensic Investigative Analysis

    Monday 10:30 - 12:00
    Tuesday 10:30 - 12:00

    Robert Bragdon, AIC, PCLS, Sr. Training Consultant, Hanover Insurance Group
    Mark Majewski, Ph.D., PE, Project Engineer, Envista Forensics

  • Describe how active building monitoring systems and smart building technologies operate to form the “Internet of Things”
  • Review information obtainable from building systems and their application to the events prior and subsequent to the loss
  • Utilize smart building system information in a variety of claims case studies
  • Unfair Claims Practices Act: Effective Compliance

    Monday 3:30 - 5:00
    Tuesday 3:30 - 5:00

    Andrew B. Downs, JD, Shareholder, Bullivant Houser Bailey PC
    Matt Duchnowski, CPCU, SCLA, AIC, HO Claims Mgr.-Property, Federated Mutual Group

  • Identify uncommon areas where the Act may apply
  • Develop approaches to make compliance natural
  • Use compliance requirements to improve vendor response
  • Create a proactive claim resolution strategy by adhering to compliance requirements
  • Working with Public Adjusters

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Michael Barrett, CPCU, AIC, National General Adjuster, Engle Martin & Associates Inc.
    Daniel F. Sullivan, JD, Partner, Robinson & Cole, LLP

  • Employ emotional intelligence as positive psychological approach when working with public adjusters
  • Evaluate effective communication strategies for resolution of claim
  • Identify common loss measurement issues and evaluation of public adjuster estimates
  • Highlight use of Requests for Information and common Fair Claims handling compliance ??

    Join us in Chicago for the 2021 PLRB Claims Conference.

    • Expand your horizons with 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 100 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    Property Coverage
    Special Investigation/Fraud
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.


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