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Adjusting Property Alternate Dispute Resolution Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Management PLRB Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting and Claims

Adjusters, Fire Claims & 21st Century Technology

Tuesday 10:30 - 12:00
Wednesday 10:30 - 12:00

Ulises Castellon, CPCU, Chief Operating Officer, Fire Cause Analysis
Douglas K. Wood, JD, Trial Attorney, Law Offices of Matthew Salazar

  • Explore the impact of modern technology and products – including the Internet of Things (“IoT”), eCigs, lithium batteries, hash oil labs, etc. – and their use or misuse, on fire claims and investigations
  • Evaluate the reliability of your fire experts’ methodology against modern-day professional standards
  • Describe practical tips to effectively manage investigations of fire claims or cases involving emerging products, technologies, and the Internet of Things – “IoT”
  • Adjusting Manufacturing & Equipment Loss Claims

    Monday 3:30 - 5:00
    Wednesday 3:30 - 5:00

    Brian Caputo, Senior General Manager, BAMCOR, a BELFOR Company
    Micah Thoman, AIC, AIC-M, National General Adjuster, Charles Taylor Adjusting

  • Identify common types of machinery (and equipment) losses
  • Evaluate options for repair vs. replacement of machinery, including losses with obsolete, customer, or long-lead time equipment
  • Review approximate costs and time associated with various equipment repairs
  • Highlight various resources available to help adjusters formulate strategies with machinery losses
  • Art & Heirloom Claims: Resolution Guidelines

    Monday 1:30 - 3:00
    Tuesday 10:30 - 12:00

    Heather Becker, CEO, The Conservation Center
    Benjamin Kelley, Vendor Manager-NA Claims, Chubb

  • Determine what to look for when handling a claim that involves high-value artwork
  • Identify common types of damage within affected artwork
  • Triage response approaches to minimize the insured’s loss
  • Assignment of Benefits: Policy Giveaway

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Michael Guerra, Dir.-Claims, Claims Governance, Citizens Property Insurance
    Joshua Schone, CAT Team Manager, Auto Club Enterprises Group

  • Describe what an assignment of benefits contract is and who benefits from it
  • Review how assignment of benefit contracts comport with the established law in various jurisdictions
  • Identify “red flags” for potential fraud involved with assignment of claim presentations
  • Evaluate various strategies to help navigate your customer's claim through the waters of an assignment of benefits situation
  • Building Code Questions with Commercial Loss Adjustments

    Monday 1:30 - 3:00
    Wednesday 1:30 - 3:00

    Randy M. Grundy, RPA, President & EGA, RGA Claims Management, Inc.
    Steven M. Gunn, PE, Engineer, Keeler-Webb Associates
    Michael Popich, Mgr.-Bureau-Construction Svcs., City of Indianapolis

  • Review the coverage and limitations provided under Ordinance & Law provision in commercial policies
  • Describe how various types of Codes particularly impact commercial structures and losses
  • Evaluate a variety of claims scenarios and work through various building code issues and challenges
  • Work with local building code officials and effectively resolve differences and appeals in a timely manner
  • Building Codes: New Developments, Variances, Etc.

    Monday 3:30 - 5:00
    Wednesday 10:30 - 12:00

    Craig Burgess, State Building Commissioner, IN Dept. of Homeland Security
    James W. Jordan, VP - National Property Div Mgr, Rimkus Consulting Group, Inc.
    Ed Rensink, Principal, RTM Consultants, Inc.

  • Identify various residential building code issues that arise from loss adjustments
  • Describe recent commercial/residential building code developments and upcoming code issues
  • Explore the pursuit of building code variances, and its relevance to loss adjustments
  • Contents Claims Adjustments that Sizzle

    Monday 3:30 - 5:00
    Wednesday 10:30 - 12:00

    Todd Breton, Project Manager, Germania Insurance
    Deborah Johnson, President & CEO, Contents Adjuster Team, LLC

  • Evaluate the strengths and weaknesses of traditional personal property adjustments
  • Identify the most critical features of contents adjustments
  • Review ways to increase your expertise in handling contents claims
  • Explore the differences between Customer Attention and Customer Service
  • Contractors' Equipment Claim Challenges

    Tuesday 10:30 - 12:00
    Wednesday 8:30 - 10:00

    Andrew Norris, Major Case Director, Hanover Insurance Group
    James Wood, Executive General Adjuster, Hanover Insurance Group

  • Examine and apply policy coverages in a variety of contractors' equipment losses
  • Evaluate issues with scope of damage and reparability with specialty equipment
  • Review valuation provisions and settlement strategies with various contractors' equipment claims
  • Employee Theft / Employee Dishonesty

    Tuesday 10:30 - 12:00

    Katie Duckett, Property Adjuster II, Liberty Mutual Insurance
    D.M. Studler, MAcc, CPA, CFF, Founding & Managing Member, SDC CPAs, LLC
    Regina Tobias, CFE, AIC, Senior Property Adjuster I, Liberty Mutual Insurance

  • Identify specific concerns and procedures when adjusting a commercial fidelity claim
  • Outline claim investigation procedures, including properly obtaining a proof of loss and utilizing a timeline of events
  • Evaluate issues, including the expanded definition of employee, inventory shortages, limits of liability and indirect loss
  • Review strategies for release & assignment, subrogation, and underwriting concerns
  • Hail Damage to Building Components, Cladding & HVAC

    Tuesday 8:00 - 9:30
    Wednesday 1:30 - 3:00

    Robert A. Danielson, PE, Senior Engineer, Haag Engineering Co.
    Matt Livingston, Vendor Programs & Education, HVAC Investigators LLC

  • Describe various hail impact patterns (large to small hail) and the effects on building exterior components (including windows), roof and wall claddings, and HVAC equipment
  • Differentiate between hail-related impacts and non-hail-related impacts to exterior building components, claddings, and HVAC equipment
  • Review the various ways hail damage can impact the reparability of common HVAC systems and equipment
  • Interplay of Computer Fraud, Funds Transfer Fraud

    Wednesday 3:30 - 5:00

    Katie Duckett, Property Adjuster II, Liberty Mutual Insurance
    D.M. Studler, MAcc, CPA, CFF, Founding & Managing Member, SDC CPAs, LLC
    Regina Tobias, CFE, AIC, Senior Property Adjuster I, Liberty Mutual Insurance

  • Describe the types of claims that may be anticipated with cyber security losses
  • Evaluate the various coverages that might apply
  • Identify the various duties often required by the insured
  • Review resources to help respond to cyber security, computer fraud, and ransomware claims
  • Negotiating with Public Adjusters

    Tuesday 10:30 - 12:00
    Monday 1:30 - 3:00

    Michael Barrett, CPCU, AIC, National General Adjuster, Engle Martin & Associates
    Michael Newman, IICRC, Senior Principal, Newman Construction Consulting

  • Review of common public adjuster means and methods of measuring losses
  • Evaluate good faith claims handling practices when investigating and evaluating losses
  • Highlight the importance of emotional intelligence in evaluating various public adjuster claim presentations
  • Identify strategies for successful negotiation and resolution of claims with public adjusters
  • Products that Fail: How & Why

    Wednesday 1:30 - 3:00
    Tuesday 1:30 - 3:00

    Sean DeCrane, Manager-Industry Relations, UL LLC

  • Identify the ways that commercial consumer products cause injury or damage
  • Identify how building and life safety products and systems must be evaluated to uphold life and building safety
  • Review how regulatory Codes and safety standards impact the development of products
  • Describe the ways product safety standards impact the insurance industry
  • Resolving Difficult Claims: Strategies for Property Adjusters

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Jonathan Barger, JD, Partner, Butler Weihmuller Katz Craig
    Nanci L. Smilie, CPCU, AIC, Property Claims Specialist, Erie Insurance Group
    Judy Spoerlein, Senior Examiner, Liberty Mutual Insurance

  • Identify common areas of disagreement in commercial and personal lines claims
  • Distinguish factors driving disputes from the insured’s perspective and the insurer’s perspective
  • Develop approaches for effective communication with insureds
  • Utilize strategies for resolving disputes in an amicable fashion in claim scenarios
  • Smart Buildings & Claims Forensic Investigations

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Robert Bragdon, AIC, PCLS, Sr. Training Consultant, Hanover Insurance Group
    Mark Majewski, Ph.D., PE, Project Engineer, Envista Forensics

  • Describe how active building monitoring systems and smart building technologies operate to form the “Internet of Things”
  • Review information obtainable from building systems and their application to events prior to and subsequent to the loss
  • Utilize smart building system information in a variety of claims case studies
  • Tree, Shrub & Plant Loss Measurement

    Tuesday 8:00 - 9:30
    Wednesday 1:30 - 3:00

    Chris Adolph, VP-Property Claims, Sompo International
    Mike Molkenthin, Project Manager, DBI Construction Consultants
    Sam Winkel, AIC, National General Adjuster, Engle Martin & Associates

  • Identify damage to the living parts of construction
  • Determine repair and replacement options for landscaping items
  • Review loss measurement techniques for new and old growth plants
  • Recognize the non-living parts of the built landscape and their impact on cost
  • Water Mitigation, Mold & Wind-Driven Rain Issues

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Daniel Bernazzani, Ph.D., SVP Environmental Division, YOUNG & Associates
    Robert J. Donahue, Jr., AIC, National General Adjuster, Sedgwick
    Edward N. Jones, VP-Education/Oper. Excellence, CodeBlue, LLC

  • Evaluate appropriate procedures for contractors during the mitigation process
  • Describe situations when water or mold damage standards and guidelines are appropriate
  • Review the importance of coverage issues with wind-driven rain
  • Describe accurate records useful for mitigation efforts in a variety of claim scenarios
  • Analyze contractors’ scope of work for reasonableness and accuracy
  • Wildfires: Highlights from the Field

    Monday 3:30 - 5:00
    Tuesday 10:30 - 12:00

    Adam S. Goerges, AIC, Alternative Markets Claims, Great American P&C Group
    Russ Nassof, Esq., President, RiskNomics LLC

  • Explain the “Signature” method of identifying wildfire damage how it differs from other methods currently in use
  • Describe the required steps to produce a “Signature” investigation of wildfire damage
  • Evaluate the reports from industrial hygienists regarding wildfire causation and proposed remediation
  • Establish a remediation protocol for identified wildfire smoke damage

    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.



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