SESSIONS

Technology

Adjusting Property Alternate Dispute Resolution Casualty Auto Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Leadership/Management PLRB Presents PLRB Services Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting and Claims

AI Revolutionizing Property Insurance

State Approved CE Credits:FL NC

Tuesday, March 19 — 1:30 - 3:00
Wednesday, March 20 — 3:30 - 5:00

Elizabeth Popkins, Vice President, TelaClaims Adjusting, Miami, FL
Christopher Sanders, VP Claims, GeoVera U.S. Insurance Group, Fairfield, CA

  • Understand the current state of AI in the property insurance space
  • Identify potential processing efficiency and accuracy gains
  • Evaluate the benefits and challenges of integrating AI in claims management
  • Understand practical applications and having knowledge of case studies

AI Virtual Inspections & Remote Guidance

State Approved CE Credits:FL NC

Monday, March 18 — 1:30 - 3:00
Tuesday, March 19 — 3:30 - 5:00

Jorge Campos, Managing Director, WBPRO, Orlando, FL
Tim Ellis, President, DUX Experts Inc., Orlando, FL
Daniel Price, Managing Principal, Keystone Experts + Engineers, Castlerock, CO

  • Assess AI-driven virtual inspection technology: Transforming industry readiness and efficiency
  • Understand AI varieties, key terminologies, and accessible tools
  • Discover AI in action: Cutting loss scope writing time by over 50%
  • Learn capabilities and procedures of inspection tech: Process flows, 3D floorplans, and data capture sensors
  • Address the effect of virtual inspection technology on claim adjustment

Cyber Coverage & Claims: Recent Trends

State Approved CE Credits:FL NC

Tuesday, March 19 — 10:30 - 11:30
Wednesday, March 20 — 10:30 - 11:30

J. Tyler Butts, JD, Attorney, Robinson & Cole LLP, Hartford, CT

  • Understand the different types of product in the marketplace that carriers are issuing to try and cover cyber threats from both a first- and third-party perspective.
  • Appreciate the different kinds of cyber risks that current exist, and understand how certain policies might respond to those risks.
  • Acknowledge specific considerations that need to be taken into account when handling cyber claims.
  • Understand recent caselaw addressing cyber coverage

InsurTech & Innovation for the Adjuster

State Approved CE Credits:

Monday, March 18 — 3:30 - 5:00
Wednesday, March 20 — 10:30 - 12:00

Chris Casaleggio, AIC, AINS, Regional VP, Forensics, The Vertex Companies, LLC, Branchburg, NJ
Patrick Kelahan, Sr. Building & Ins. Consultant, H2M architects + engineers, Melville, NY

  • Receive an introduction to Insurtech, and how to get involved in discussed and networking
  • Identify ways to get involved, innovate, identify and solve problems on their respective claims team or at their employer

The Future of Insurance

State Approved CE Credits:

Tuesday, March 19 — 10:30 - 12:00

Dan Donovan, Head of Customer Success, Shift Technology, Boston, MA
Bryan Falchuk, President & CEO, PLRB, Downers Grove, IL
Andy Hutchinson, CRO, Digital Solutions, Crawford & Company, Peachtree Corners, GA
Jeremiah Kiefer, Founder | CEO, Deft Group, New Orleans, LA

  • Changing Risks Means New Opportunities for Adjusters Jeremiah Kiefer, The Deft Group The nature and complexities of the exposures we face is changing. That means the nature of claims is changing, but also means the opportunities for claims experts are growing. Jeremiah Kiefer of The Deft Group shares his view of how these changing dynamics mean today’s adjusters can become risk and underwriting experts to help ensure the sustainability of our industry.
  • What Does Good Look Like When It Comes to Fraud? Dan Donovan, Shift Technologies Fraud is an ever-moving target as those perpetrating it evolve their methods and sophistication. What do the patterns emerging in how fraud plays out and what does that mean for what Good looks like in how we respond to or get ahead of it? Dan Donovan of Shift Technologies shares the insights they see from across the industry and how insurers and claims professionals should think going forward to stay ahead of the problem.
  • Navigating Increasing Claim Complexity to Make Better Decisions Andy Hutchinson, Crawford & Company Getting the claim to the right person as quickly as possible can be the difference between a typical claim and a high severity situation. As claims get more complex, and the pathways each claim can take spiderweb, can new solutions like AI and Machine Learning change the game by empowering claims professionals to make better decisions, faster? Learn what we can already do now, and where technology will take us going forward.

Transforming the Claims Process with Innovations in Data

State Approved CE Credits:FL NC

Tuesday, March 19 — 8:00 - 9:30
Wednesday, March 20 — 1:30 - 3:00

Paul Disney, SVP of Product, itel, Jacksonville, FL

  • Understand how data is transforming the claims process in P&C insurance and the impact on the industry as a whole.
  • Learn how to leverage data to improve the user experience and increase efficiency in the claims process.
  • Discover best practices from industry leaders who have successfully implemented cutting-edge data solutions to transform their claims process.

 


Please join us in Boston for 3 days of sharing how you serve and adapt as an insurance professional in today’s rapidly evolving world:

  • Engage in over 100 innovative educational course selections across 14 learning tracks led by industry professionals serving your quest for know-how in the ever-evolving insurance landscape
  • Forge connections through one of the industry’s largest gatherings of diverse insurance professionals serving as a conduit for networking opportunities
  • Immerse yourself in the Insurance Services Expo interacting with hundreds of leading edge service providers showcasing products and tools to revolutionize service in the insurance industry

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.



CLAIMS CONFERENCE SPONSORS

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.

 

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M&A Advisory Sponsor

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