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Brendan L. Labbe

Matching: A Guide to the Law & Nuances of Matching

Brendan L. Labbe, JD, Partner, Sloane and Walsh, LLP

  • Apply the principle of matching to questions faced during both day-to-day claims handling and unique, complex claims
  • Compare the existence and application of regulations and case law throughout the country
  • Navigate differing policy language to understand courts’ findings of coverage, and no coverage, for matching.
  • Understand the interplay between policy provisions, case law and regulations that underlie the principle of matching
  • Demetrius Lambrinos

    Preparing for Testimony: Only The Truth

    Denise Brown, VP-Executive Claims Consultant, InterWest Insurance Services
    Nelson E. Canter, JD, Partner, McLaughlin & Stern, LLP
    Demetrius Lambrinos, Esq., Counsel, Reeder McCreary LLP

  • Describe techniques that will make you confident in handling the deposition and/or trial testimony
  • Learn to spot the “tricks” opposing lawyers use to confuse or trap you
  • Identify ways to handle yourself to project the best image
  • Joey Lang

    Building Code: A Critical Look

    Joey Lang, Chief Operating Officer, Cat Claims Unlimited
    Mike Rimoldi, MPA, CBO, CFM, Senior Project Manager, J.S. Held LLC

  • Interpret building codes to apply to various claims
  • Determine which questions to ask when dealing with building code supplements
  • Describe how the FEMA 50% Rule and the Roofing 25% Rule work
  • Determine which building code book and new construction codes apply to a structure and how they interact
  • John A. Lee

    Climate & Insurance: Risk, Preparation & Mitigation

    Steven Bowen, Chief Science Officer, Gallagher Re
    John A. Lee, , Coverage Atty, Meteorologist

  • Define the underlying science behind climate change
  • Identify current and potential regional impacts related to climate change
  • Explore efforts by the insurance industry to model and prepare for future impacts
  • Examine insurance industry risk mitigation effort
  • Lora Leverage

    Science of Settlement: Psychology & Mediation

    Anne Kevlin, Esq., Mediator | Arbitrator, Kevlin Mediation PLLC
    Katherine Koener, Esq., Partner, Kelley Kronenberg
    Lora Leverage, Director of Litigation, Frontline Insurance Companies

  • Understand the difference between a "litigation mindset" and a "mediation mindset," and why that difference matters.
  • Understand how to manage extreme emotions of oneself and others during a mediation: anger, frustration, despair, helplessness -- and how to ensure extreme emotions do not derail a negotiated settlement.
  • Create "calibrated questions" during mediations as a more effective alternative to leading questions, or "why" questions.
  • Develop tools to validate the emotions, perspectives, and needs of the other party during mediation to promote resolution.
  • Kelly M. Lippincott

    Enforcing Policy Conditions

    Monday 3:30 - 5:00

    Kelly M. Lippincott, JD, Partner, Gordon & Rees, LLP

  • Describe common policy obligations owed by the insured
  • Assess how to enforce policy conditions
  • Determine when an insurer can rely on a breach of a policy condition to deny
  • Identify methods to preserve the insurer's ability to deny coverage if the insured breaches a policy condition

    The 2023 Claims Conference is scheduled for March 17-20 in Boston at the Hynes Convention Center. The Sheraton Boston and Boston Marriott Copley Place are the two headquarter hotels. Information to make reservations will be posted in October.

    Thank you to those who submitted topics for the 2024 Claims Conference. The Claims Conference Planning committee and PLRB staff are currently reviewing proposals to create the curricula for the 2024 program.  

    Exhibit and sponsorship opportunities are available; please contact Tom O'Dowd at for details.

    Please check back in October for updates on the registration, agenda, educational sessions with presenters, and hotel reservations.

    We look forward to seeing you in Boston!

    We hope you will join us in Boston for three days of expanding your story as a claims professional:

    • Write your own agenda from over 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Expand your network by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals from hundreds of companies across the nation  
    • Prepare for the next chapter of your story by making connections at the Insurance Services Expo by interacting with a broad, innovative group of the industry’s leading service providers

    It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

    I like there are educated speakers who show genuine appreciation and passion for their topics.

    I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

    The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

    I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

    The informational sessions were very useful and gave me a lot of great things to bring backwith me.

    The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

    Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.


    Diamond Plus




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