Ryan MacDonald

Cyber Claims Gone Viral

Jessica Eldridge, SVP & Practice Dir.-Cyber, J.S. Held LLC
Ryan MacDonald, Associate, Robins Kaplan, LLP

Learn why a technical evaluation needs to be performed on every cyber loss

Understand the many types of cyber losses

Understand the many types of cyber losses

Identify the cyber Business Interruption measurements

Mark Majewski

Household Calamities: Subrogation of Everyday Things

Mark Majewski, PhD, PE, Principal Consultant, Envista Forensics
Dan Nucci, CSRP, Operations Manager, Hanover Insurance Group
Shannon Warren, JD, Member, Cozen O'Connor

Develop an understanding of common failure modes for appliances, everyday consumer electronics and household goods leading to a loss event with significant damages from a variety of perils.

Understand how a subrogation investigation proceeds from loss event to recovery. Appreciate the communication and teamwork required to assess subrogation potential, preserve evidence through a chain of custody and ultimately recover claim dollars paid. This will include explanation of the scientific method, the application of NFPA 921 and other standards as well as common product liability and tort recovery theories.

Recognize the legal hurdles in domestic and international product liability subrogation and litigation, including knowing when to abandon pursuit. Assess nodes within the chain of commerce causing or contributing to the product failure loss, including offshore manufacturing, distributors, component manufacturers and retailers.

Witness examples of failure scenarios using exemplar household products and consumer electronics that have precipitated fire and water damages to property. Case studies to be developed to illustrate concepts above.

Larry Mason

Litigation Strategies: Outside Counsel

Larry Mason, Esq., Partner, Goldberg Segalla, LLP
Crystal Uebelher, JD, CPCU, AIC, AIM, Div. AVP-Corp. Claim Practices, Great American P&C Group

Develop improved claims handling skills for claims adjusters who manage litigated first and third party claims.

Identify strategies for building and maintaining a positive and productive relationship with outside coverage counsel and underlying defense counsel.

Explore remedies available to insurers when problems develop with outside coverage counsel and underlying defense counsel.

Ryan Matchack

Leading Amidst Stress & Burnout: Navigate the Storm

Ryan Matchack, Senior Training Specialist, Grange Insurance
Marc Powell, Director of AIA, CRU Group

Identify the symptoms of stress: Emotional, Physical, Cognitive, Behavioral

Recognize the causes of stress

Evaluate all aspects of burnout and how they relate to customer service

Successfully cope with, or lessen, stress and burnout with techniques and tools

Kathy J. Maus

Multiple Claimants & Insufficient Policy Limits

Kathy J. Maus, JD, Partner, Butler Weihmuller Katz Craig
Julia Molander, JD, Insurance Lit. Consultant, JAMolander Consulting
Jamie Combee Novaes, JD, Partner, Butler Weihmuller Katz Craig

Describe the issues involved where multiple claimants seek compensation under a policy or policies with insufficient limit

Survey the statutes and cases that may apply to multiple claimants or multiple insureds with insufficient limits

Identify hot spots and predicaments that pose potential exposure to bad faith liability because of insufficient limits

Develop practical approaches to handling claims in situations presenting insufficient limits

Alex Mavrelis

Large Multifamily Structural Water Losses

Robert Granquist, Jr., AIC, Executive General Adjuster, Gallagher Bassett Tech. Svcs.
Alex Mavrelis, IH & IEQ Practice Director, Gallagher Bassett Tech. Svcs.
Donald Rondy, Senior Project Professional, Gallagher Bassett Tech. Svcs.

Understanding the Stages of the Assessment and Restoration Process – discussion of the roles of the various parties, avoiding conflicts of interest, and the terms and conditions of water losses

Restoration Project Oversight and Clearance Inspections – driving the restoration process through rapid response, repeated assessments and mapping, area by area clearance, and cooperation between consultants and contractors in order to reduce overall project costs

Water Loss Project Documentation – compiling the moisture mapping, field and photographic documentation, dates and timelines, testing results, and clearance criteria into a single deliverable

Alexandria May

Extra Expense: Time Element Claims

Alexandria May, CPA, VP, Investigative Accounting, Meaden & Moore

Identify the extra expense concepts based on the customary insuring agreements

Examine the potential challenges of Extra Expenses and loss mitigation verification

Evaluate the application of expense to reduce, pure extra expenses, increased cost of working, and expediting expenses

Explore examples of extra expenses and the interplay with the business income loss

Charles McMartin

Complex Contents Adjusting

Kelly Bridgewater, Adjuster Team Lead, Sedgwick
Ashleigh Hochstettler, AIC, AIM, AINS, Manager - Large Loss Claims, Auto-Owners Insurance Group
Charles McMartin, Director-Contents Solutions, Sedgwick

Large Loss Commercial Contents

High Net Worth Residential Claims

The "Cons" of Contents

Brandi M. McWherter

Claims Training is Perfect: Said No One Ever

Brandi M. McWherter, MBA, Training Consultant-P&C, Nationwide Group
Gene Strother, President of Adjust U, Mid-America Catastrophe Svcs.

Evaluate your current onboarding headwinds and tailwinds

Recognize strategies to make your training more effective

Apply and evaluate different approaches to increase claims associate confidence

Tom Meier

Handling Challenging People & Difficult Circumstances

Tuesday 3:30 - 5:00
Wednesday 8:30 - 10:00

Richard Ainsworth, CPCU, AIC, AIM, Sr. Consultant, Equis Consulting
Tom Meier, Senior Consultant, Equis Consulting

Recognize the three dysfunctional go-to responses that will result in making the situation worse for you and the insured

Establish a system of boundaries that can help defuse your reaction to conflict

Increase your ability to manage dysfunctional patterns of interaction

Eliminate words that trigger reaction and provoke anger

Julia Molander

Multiple Claimants & Insufficient Policy Limits

Kathy J. Maus, JD, Partner, Butler Weihmuller Katz Craig
Julia Molander, JD, Insurance Lit. Consultant, JAMolander Consulting
Jamie Combee Novaes, JD, Partner, Butler Weihmuller Katz Craig

Describe the issues involved where multiple claimants seek compensation under a policy or policies with insufficient limit

Survey the statutes and cases that may apply to multiple claimants or multiple insureds with insufficient limits

Identify hot spots and predicaments that pose potential exposure to bad faith liability because of insufficient limits

Develop practical approaches to handling claims in situations presenting insufficient limits

John Mumford

Garage & Business Auto Policies: Coverage Issues

Eric Friedemann, Counsel, PLRB
John Mumford, JD, Partner, Hancock Daniel Johnson et al

Identify the most frequently-encountered coverage issues arising under liability, physical damage, and garagekeepers coverages

Describe important issues in definitions, insuring agreements, exclusions, limits of liability and other insurance provision

Learn who are "insureds" under various coverages

Describe recent court decisions and trends in the law with respect to these provisions of the personal and business auto policies

Amy Mund

Leveling the Leadership Field for Women

Amy Mund, MBA, CPCU, Property Claims Manager, Amica Mutual Group
Jenny Pye, CPCU, AIC, API, Dir.-Comm'l Claims Operations, PILOT
Lindsay Wood, Sr. Dir.-Quality Improvement, Liberty Mutual Insurance

Create strategies to level the leadership field

Prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI) – all in a day’s work

Shift the focus on how you manage