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Justin Fabella

Tow & Body Shops: Combating Questionable Invoices

Justin Fabella, Esq., Senior Counsel, Travelers Companies
Shahan Kapitanyan, JD, Attorney, Brand & Tapply, LLC

  • Identify Questionable and Suspect Charges in Towing/Body Shop Invoices
  • Learn Techniques to Combat Questionable Towing/Body Shop Invoices
  • Collaborate with IAs, Appraisers, Field Adjusters, Legal Counsel, and Experts in Challenging Questionable Towing/Body Shop Invoices
  • Create Internal Protocols and Best Practices in Combatting Questionable Towing/Body Shop Invoices
  • Pete Fowler

    Alternate Dispute Resolution: Effective Use of Experts

    Pete Fowler, Chief Quality Officer, Pete Fowler Construction
    David Heemann, JD, Claims Coverage Counsel, Enumclaw Insurance Group
    Jennifer Kalvestran, JD, Partner, Gust Rosenfeld, PLC

  • Understand the types of ADR and when to use them in resolving insurance claims.
  • Understand the roles of the ADR participants
  • Learn how to effectively use Consultants and Experts in ADR.
  • Review ADR case studies where Consultants and Experts changed the outcome.
  • Jessica M. Frankovich

    Builder's Risk & Delay Claims

    Jessica M. Frankovich, CPCU, AMIM, ARM, ARe, EVP-Custom Prop. & Inland Mar., Seneca Insurance Group
    Melissa Impastato, Sr. Managing Director, J.S. Held LLC

  • Contrast Property Damage and Builder’s Risk claims including builder's risk coverage issues
  • Develop strategy to work with insured to set expectations and document repair scope of work including project schedules and terms
  • Analyze schedule and project data to determine the Period of Repair vs. Period of Delay
  • Evaluate the claimed loss
  • Eric Friedemann

    Garage & Business Auto Policies: Coverage Issues

    Eric Friedemann, Counsel, PLRB
    John Mumford, JD, Partner, Hancock Daniel Johnson et al

  • Identify the most frequently-encountered coverage issues arising under liability, physical damage, and garagekeepers coverages
  • Describe important issues in definitions, insuring agreements, exclusions, limits of liability and other insurance provision
  • Learn who are "insureds" under various coverages
  • Describe recent court decisions and trends in the law with respect to these provisions of the personal and business auto policies
  • Sarah Friedman

    Adjusting & Subrogating a Large Loss: Magical Realism

    Jacqui Arnold, FCLS, Sr. Claims Strategies Spec., Liberty Mutual Group
    Sarah Friedman, WRT, RRP, OSHA 10, VP-Strategic Marketing, ServiceMaster by Gilmore
    Alicia Gray, Claims Manager, Fides Insurance Group

  • Implement practical and decisive behaviors in the adjusting of a large loss involving subrogation
  • Assemble working relationships with subrogation, mitigation, consulting, origin and cause and litigation partners
  • Identify the strengths and weaknesses of a pursuing subrogation viability
  • Design positive outcome(s) from claims investigation and subrogation pursuit

    The 2023 Claims Conference is scheduled for March 17-20 in Boston at the Hynes Convention Center. The Sheraton Boston and Boston Marriott Copley Place are the two headquarter hotels. Information to make reservations will be posted in October.

    Thank you to those who submitted topics for the 2024 Claims Conference. The Claims Conference Planning committee and PLRB staff are currently reviewing proposals to create the curricula for the 2024 program.  

    Exhibit and sponsorship opportunities are available; please contact Tom O'Dowd at for details.

    Please check back in October for updates on the registration, agenda, educational sessions with presenters, and hotel reservations.

    We look forward to seeing you in Boston!

    We hope you will join us in Boston for three days of expanding your story as a claims professional:

    • Write your own agenda from over 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Expand your network by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals from hundreds of companies across the nation  
    • Prepare for the next chapter of your story by making connections at the Insurance Services Expo by interacting with a broad, innovative group of the industry’s leading service providers

    It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

    I like there are educated speakers who show genuine appreciation and passion for their topics.

    I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

    The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

    I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

    The informational sessions were very useful and gave me a lot of great things to bring backwith me.

    The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

    Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.


    Diamond Plus




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