Sessions

Educational Sessions by Presenter- F

A B C D E F G H I J K L M N O P Q R S T U V W Y

Justin Fabella

Tow & Body Shops: Combating Questionable Invoices

State Approved CE Credits:FL NC TX

Monday 1:30 - 2:30
Tuesday 10:30 - 11:30

Justin Fabella, Esq., Senior Counsel, Travelers Companies
Shahan Kapitanyan, JD, Senior Associate, Brand & Tapply, LLC

  • Identify Questionable and Suspect Charges in Towing/Body Shop Invoices
  • Learn Techniques to Combat Questionable Towing/Body Shop Invoices
  • Collaborate with IAs, Appraisers, Field Adjusters, Legal Counsel, and Experts in Challenging Questionable Towing/Body Shop Invoices
  • Create Internal Protocols and Best Practices in Combatting Questionable Towing/Body Shop Invoices

    • Bryan Falchuk

    The Future of Insurance

    Tuesday 10:30 - 12:00

    Dan Donovan, Head of Customer Success, Shift Technology
    Bryan Falchuk, President & CEO, PLRB
    Andy Hutchinson, CRO, Digital Solutions, Crawford & Company
    Jeremiah Kiefer, Founder | CEO, Deft Group

  • Changing Risks Means New Opportunities for Adjusters Jeremiah Kiefer, The Deft Group The nature and complexities of the exposures we face is changing. That means the nature of claims is changing, but also means the opportunities for claims experts are growing. Jeremiah Kiefer of The Deft Group shares his view of how these changing dynamics mean today’s adjusters can become risk and underwriting experts to help ensure the sustainability of our industry.
  • What Does Good Look Like When It Comes to Fraud? Dan Donovan, Shift Technologies Fraud is an ever-moving target as those perpetrating it evolve their methods and sophistication. What do the patterns emerging in how fraud plays out and what does that mean for what Good looks like in how we respond to or get ahead of it? Dan Donovan of Shift Technologies shares the insights they see from across the industry and how insurers and claims professionals should think going forward to stay ahead of the problem.
  • Navigating Increasing Claim Complexity to Make Better Decisions Andy Hutchinson, Crawford & Company Getting the claim to the right person as quickly as possible can be the difference between a typical claim and a high severity situation. As claims get more complex, and the pathways each claim can take spiderweb, can new solutions like AI and Machine Learning change the game by empowering claims professionals to make better decisions, faster? Learn what we can already do now, and where technology will take us going forward.

    • Christopher P. Flanagan

    High Exposure Commercial Liability Claims Handling

    State Approved CE Credits:FL NC

    Monday 3:30 - 5:00
    Tuesday 3:30 - 5:00

    Christopher P. Flanagan, JD, Partner, Wilson Elser
    Richard Harer, CFE, CFS, CPI, WCCA, Executive Vice President, Command Investigations, LLC
    Peter Schifrin, President, Schifrin, Gagnon & Dickey

  • Analyze aggressive strategies for mitigating a questionable liability large loss claim
  • Learn about the identification, investigation, and containment of inflated medical treatment/costs and questionable medical providers
  • Learn how and why time limit demands are utilized by claimant attorneys and strategies on how to address and counteract them
  • Recognize the impact litigation financing has and how to mitigate or minimize their “return on investment”
  • Develop and implement an aggressive claims handling and/or litigation strategy rather than a defensive position

    • Pete Fowler

    Alternate Dispute Resolution: Effective Use of Experts

    State Approved CE Credits:FL NC

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Pete Fowler, Chief Quality Officer, Pete Fowler Construction
    David Heemann, JD, Claims Coverage Counsel, Enumclaw Insurance Group
    Jennifer Kalvestran, JD, Partner, Anderson, McPharlin & Conners

  • Understand the types of ADR and when to use them in resolving insurance claims.
  • Recognize the roles of the ADR participants
  • Learn how to effectively use Consultants and Experts in ADR.
  • Review ADR case studies where Consultants and Experts changed the outcome.

    • David Fox

    PLRB: Case Law and Hot Topics for Claims Decisions

    State Approved CE Credits:DE FL NC OK TX

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Patrick Biggins, JD, Counsel, PLRB
    David Fox, JD, Counsel, PLRB

  • Address issues adjusters are facing today and case law to back it up
  • Explore resources to help adjusters get a handle on emerging coverage issues in real time
  • Develop strategies to apply new case law to coverage decisions
  • Review hypothetical claims scenarios to strengthen adjusters understanding of case law

    • Jessica M. Frankovich

    Builder's Risk & Delay Claims

    State Approved CE Credits:FL NH NC OK TX

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Jessica M. Frankovich, CPCU, AMIM, ARM, ARe, EVP-Custom Prop. & Inland Mar., Seneca Insurance Group
    Melissa Impastato, Sr. Managing Director, J.S. Held LLC

  • Contrast Property Damage and Builder’s Risk claims including builder's risk coverage issues
  • Develop strategy to work with insured to set expectations and document repair scope of work including project schedules and terms
  • Analyze schedule and project data to determine the Period of Repair vs. Period of Delay
  • Evaluate the claimed loss

    • Eric Friedemann

    Garage & Business Auto Policies: Coverage Issues

    State Approved CE Credits:FL NC TX

    Tuesday 1:30 - 3:00
    Wednesday 10:30 - 12:00

    Eric Friedemann, Counsel, PLRB
    John Mumford, JD, Partner, Hancock Daniel

  • Identify the most frequently-encountered coverage issues arising under liability, physical damage, and garagekeepers coverages
  • Describe important issues in definitions, insuring agreements, exclusions, limits of liability and other insurance provision
  • Learn who are "insureds" under various coverages
  • Describe recent court decisions and trends in the law with respect to these provisions of the personal and business auto policies

    • Sarah Friedman

    Navigating a Large Water Loss: The Plot, The Paradigm, The Puzzle

    State Approved CE Credits:FL NC OK TX

    Wednesday 10:30 - 12:00
    Tuesday 10:30 - 12:00

    Jacqui Arnold, FCLS, Sr. Claims Strategies Spec., Liberty Mutual Insurance
    Sarah Friedman, WRT, RRP, OSHA 10, VP-Strategic Marketing, ServiceMaster by Gilmore
    Alicia Gray, CLMP, AINS, Claims Manager, Fides Insurance Group

  • Identify key milestones of the investigation process involving a variable cast of characters that can be routinely involved in a complex water loss
  • Understand the importance of good faith claims handling and sound customer service
  • Recognize the ethical duties of the insurance claims adjuster, Insurance Subro Adjuster, Mitigation Company, and at each stage of the claim’s adjustment process

    •  


    Please join us in Boston for 3 days of sharing how you serve and adapt as an insurance professional in today’s rapidly evolving world:

    • Engage in over 100 innovative educational course selections across 14 learning tracks led by industry professionals serving your quest for know-how in the ever-evolving insurance landscape
    • Forge connections through one of the industry’s largest gatherings of diverse insurance professionals serving as a conduit for networking opportunities
    • Immerse yourself in the Insurance Services Expo interacting with hundreds of leading edge service providers showcasing products and tools to revolutionize service in the insurance industry

    It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

    I like there are educated speakers who show genuine appreciation and passion for their topics.

    I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

    The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

    I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

    The informational sessions were very useful and gave me a lot of great things to bring backwith me.

    The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

    Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.



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