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Michael Hamm-Barnett

Catastrophe Response: Automation & Process Innova

Brandon Donatelli, Chief Revenue Officer, HOMEE, Inc.
Michael Hamm-Barnett, Catastrophe Operations Manager, Citizens Property Insurance
Dr. Theresa Young, MBA, CPCU, ArE, ARM, Sr. Operations Process Manager, CSAA Insurance Group

  • Innovation in CAT flow work flows and challenging the alleged ROI on current industry practice
  • Emerging tools ( not products), that can supplement, support, and automate some of the CAT responses
  • Case Study that increased NPS over 30 points, decreased costs by over $20M, and requires less staffing
  • Applying new tools, processes, and innovations to their organizations
  • Richard Hammond-Moore

    Adjuster Safety: Disaster Site Safety

    Theresa Chimento, MPH, Project Director, J.S. Held LLC
    Marc Gaffrey, JD, Partner, Hoagland Longo Moran et al
    Richard Hammond-Moore, General Adjuster, Church Mutual Insurance Group

  • Develop skills to identify hazardous materials
  • Understand who should do the testing and write the protocols
  • Learn what PPE to wear to stay safer on claims with hazardous materials
  • Understand the legal issues with hazardous materials on claims
  • John Hanlon

    Contractual Indemnity & Additional Insureds Liability

    John Hanlon, Director of Complex Claims, Kemper Corporation
    Dan Kohane, JD, Senior Partner, Hurwitz Fine P.C.

  • Distinguish between an insurer's obligations to those who qualify as additional insureds and those who benefit from contractual indemnity obligations
  • Evaluate how tenders of defense and indemnity should be made under both policy and trade agreement
  • Describe the protocols to consider when tenders are received under both insurance policy and contracts
  • Identify the relevant factors when sending or receiving tenders
  • Robert Harrell

    Commercial Roofing: Damages & Investigations

    Robert Harrell, XCT, Sr. Product Mgr., Ins. Prod., Verisk
    Shannon Pierce, PE, National Practice Leader, Lerch Bates, Inc.

  • Identify common types of commercial roofing systems found in the United States and applicable performance considerations
  • Outline claim investigation procedures and complexities regarding damages to these roofing systems
  • Describe methods for working with contractors and managing varying levels of roof repairs and replacement strategies
  • Explain building code considerations when faced with repairs and replacements
  • David Heemann

    Alternate Dispute Resolution: Effective Use of Experts

    Pete Fowler, Chief Quality Officer, Pete Fowler Construction
    David Heemann, JD, Claims Coverage Counsel, Enumclaw Insurance Group
    Jennifer Kalvestran, JD, Partner, Gust Rosenfeld, PLC

  • Understand the types of ADR and when to use them in resolving insurance claims.
  • Understand the roles of the ADR participants
  • Learn how to effectively use Consultants and Experts in ADR.
  • Review ADR case studies where Consultants and Experts changed the outcome.
  • Ashleigh Hochstettler

    Complex Contents Adjusting

    Kelly Bridgewater, Adjuster Team Lead, Sedgwick
    Ashleigh Hochstettler, AIC, AIM, AINS, Manager - Large Loss Claims, Auto-Owners Insurance Group
    Charles McMartin, Director-Contents Solutions, Sedgwick

  • Large Loss Commercial Contents
  • High Net Worth Residential Claims
  • The "Cons" of Contents
  • Charleen Hoskins

    Reservation of Rights & Declination Letters

    Charleen Hoskins, Founder, President & CEO, TPAS, LLC
    David Jarrett, JD, AVP-Legal Counsel, Western Reserve Group

  • Recognize when a reservation of rights letter is needed
  • Identify the components and content of a reservation of rights letter
  • Describe how to deal with the insured’s response to a reservation of rights letter
  • Analyze the differences and consequences of reservation of rights versus declination letters
  • E. Holland Howanitz

    Soft Skills for Hard Claims Situations

    Emily Donnelly, CPCU, AIDA, ARM, , NJM Insurance Group
    E. Holland Howanitz, JD, Partner, Tyson & Mendes

  • Learn how to resolve claims conflicts better
  • Tips for adapting to our industry’s technology and culture changes and stay viable
  • Use empathy to apply good-faith claims handling skills
  • Be able to apply the new skills immediately via posed dilemmas

    The 2023 Claims Conference is scheduled for March 17-20 in Boston at the Hynes Convention Center. The Sheraton Boston and Boston Marriott Copley Place are the two headquarter hotels. Information to make reservations will be posted in October.

    Thank you to those who submitted topics for the 2024 Claims Conference. The Claims Conference Planning committee and PLRB staff are currently reviewing proposals to create the curricula for the 2024 program.  

    Exhibit and sponsorship opportunities are available; please contact Tom O'Dowd at for details.

    Please check back in October for updates on the registration, agenda, educational sessions with presenters, and hotel reservations.

    We look forward to seeing you in Boston!

    We hope you will join us in Boston for three days of expanding your story as a claims professional:

    • Write your own agenda from over 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Expand your network by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals from hundreds of companies across the nation  
    • Prepare for the next chapter of your story by making connections at the Insurance Services Expo by interacting with a broad, innovative group of the industry’s leading service providers

    It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

    I like there are educated speakers who show genuine appreciation and passion for their topics.

    I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

    The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

    I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

    The informational sessions were very useful and gave me a lot of great things to bring backwith me.

    The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

    Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.


    Diamond Plus




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