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A B C D E G H I L M N O P R S T U W

National Flood Insurance Program (NFIP): Part I

Curriculum: Catastrophe

State Approved CE Credits:FL NH NC OK TX

Tuesday, March 19 — 8:00 - 12:00

Bartees Cox, Insurance Examiner, FEMA, Washington, DC
Matthew Swoboda, Insurance Examiner, FEMA, Washington, DC
Leesa O'Donnell Tomsett, Branch Chief, FEMA, Washington, DC

  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Evaluate coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    You must attend the full day of sessions, Parts I & II, to register for or renew a Flood Control Number (FCN).

National Flood Insurance Program (NFIP): Part II

Curriculum: Catastrophe

State Approved CE Credits:FL NH NC OK TX

Tuesday, March 19 — 1:30 - 5:00

Bartees Cox, Insurance Examiner, FEMA, Washington, DC
Matthew Swoboda, Insurance Examiner, FEMA, Washington, DC
Leesa O'Donnell Tomsett, Branch Chief, FEMA, Washington, DC

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    You must attend the full day of sessions, Parts I & II, to register for or renew a Flood Control Number (FCN).

Navigating a Large Water Loss: The Plot, The Paradigm, The Puzzle

Curriculum: Large Property Losses

State Approved CE Credits:FL NC OK TX

Wednesday, March 20 — 10:30 - 12:00
Tuesday, March 19 — 10:30 - 12:00

Jacqui Arnold, FCLS, Sr. Claims Strategies Spec., Liberty Mutual Insurance, Boston, MA
Sarah Friedman, WRT, RRP, OSHA 10, VP-Strategic Marketing, ServiceMaster by Gilmore, Norwood, MA
Alicia Gray, CLMP, AINS, Claims Manager, Fides Insurance Group, Braintree, MA

  • Identify key milestones of the investigation process involving a variable cast of characters that can be routinely involved in a complex water loss
  • Understand the importance of good faith claims handling and sound customer service
  • Recognize the ethical duties of the insurance claims adjuster, Insurance Subro Adjuster, Mitigation Company, and at each stage of the claim’s adjustment process

Negotiating Strategies in Bodily Injury Claims

Curriculum: Casualty Campus

State Approved CE Credits:DE FL NH NC TX

Monday, March 18 — 3:30 - 5:00
Tuesday, March 19 — 1:30 - 3:00

Robert Ushkevich, AVP Complex Claims, National Claim Services LLC, Atlanta, GA
Paul Whitfield, JD, Attorney, Anderson, McPharlin & Conners, Los Angeles, CA

  • Identify the key components of an effective negotiation strategy
  • Build an effective negotiation strategy based on the merits of the case
  • Describe what tactics to employ to effectively negotiate a bodily injury claim
  • Apply the strategy and tactics to successfully negotiate the claim from the defense and plaintiff's point of view

Nuclear Negotiations for Subrogation Claims

Curriculum: Subrogation

State Approved CE Credits:FL NC TX

Tuesday, March 19 — 8:00 - 9:30
Wednesday, March 20 — 3:30 - 5:00

Ashton T. Kirsch, , Shareholder, Matthiesen, Wickert & Lehrer, Hartford, WI
Marcy Sturgill, CSRP, AINS, AIS, Policy Services Manager, Illinois Casualty Company, Rock Island, IL

  • Evaluate subrogation potential and determine when it is economically viable to negotiate, close, or litigate a file
  • Examine tactics in the successful negotiation of subrogation claims
  • Negotiate successfully using psychological tactics and subrogation and litigation specific tactics and strategies

 


Please join us in Boston for 3 days of sharing how you serve and adapt as an insurance professional in today’s rapidly evolving world:

  • Engage in over 100 innovative educational course selections across 14 learning tracks led by industry professionals serving your quest for know-how in the ever-evolving insurance landscape
  • Forge connections through one of the industry’s largest gatherings of diverse insurance professionals serving as a conduit for networking opportunities
  • Immerse yourself in the Insurance Services Expo interacting with hundreds of leading edge service providers showcasing products and tools to revolutionize service in the insurance industry

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.



CLAIMS CONFERENCE SPONSORS

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.

 

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