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SESSIONS

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A B C D E F G H I L M N P R S T U V W

National Flood Insurance Program (NFIP): Part I

Curriculum: Catastrophe

Tuesday, March 21 — 8:00 - 12:00

Bartees Cox, Insurance Examiner, FEMA, Washington, DC
Matthew Swoboda, Insurance Examiner, FEMA, Washington, DC
Leesa O'Donnell Tomsett, Branch Chief, FEMA, Washington, DC

  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Evaluate coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    You must attend the full day of sessions, Parts I & II, to register for or renew a Flood Control Number (FCN).

National Flood Insurance Program (NFIP): Part II

Curriculum: Catastrophe

Tuesday, March 21 — 1:30 - 5:00

Bartees Cox, Insurance Examiner, FEMA, Washington, DC
Matthew Swoboda, Insurance Examiner, FEMA, Washington, DC
Leesa O'Donnell Tomsett, Branch Chief, FEMA, Washington, DC

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    You must attend the full day of sessions, Parts I & II, to register for or renew a Flood Control Number (FCN).

Navigating the Duty to Co-operate

Curriculum: Casualty Campus

Monday, March 20 — 3:30 - 5:00
Wednesday, March 22 — 10:30 - 12:00

Ashlyn M. Capote, Esq., Partner, Goldberg Segalla, LLP, Buffalo, NY
Tamela Hughey, AIC, Complex Claims Advisor, Sedgwick, Orlando, FL

  • Describe the duty to cooperate as a condition precedent to policy coverage
  • Identify policyholder behavior that constitutes a breach of the cooperation clause
  • Examine what constitutes prejudice to the insurer and how the insurer can establish it so as to justify avoiding coverage
  • Explore practical considerations to elicit insured’s cooperation

Negotiating Strategies in Bodily Injury Claims

Curriculum: Casualty Campus

Tuesday, March 21 — 1:30 - 3:00
Wednesday, March 22 — 1:30 - 3:00

Richard Nouza, JD, Sr. Litigation Manager, Celina Insurance Group, Celina, OH
Christine A. Sullivan, CPCU, President, CAS Consulting, LLC, Chicago, IL

  • Identify the key components of an effective negotiation strategy
  • Build an effective negotiation strategy based on the merits of the case
  • Describe what tactics to employ to effectively negotiate a bodily injury claim
  • Apply the strategy and tactics to successfully negotiate the claim from both the defense and plaintiff’s point of view

Negotiating Subrogation Settlements

Curriculum: Subrogation

Monday, March 20 — 1:30 - 2:30
Tuesday, March 21 — 1:30 - 2:30

David D. Brisco, JD, Member, Cozen O'Connor, San Diego, CA
Daniel Knott, Sr. Subrogation Claims Adj., Western National Insurance, Edina, MN

  • Effectively negotiate a subrogation case, including what offers to make, how much to move in responses to counter-offers, and what signals you are sending by the offers and counter-offers
  • Identify the pitfalls in the negotiation process that can cause you to lose credibility
  • Assess the strengths of your case to negotiate the claims, particularly when making back and forth settlement moves

 


We hope you will join us in Orlando for 3 days of expanding your story as a claims professional.

  • WRITE YOUR OWN AGENDA from over 100 educational sessions within 14 tracks taught by industry leaders
  • EXPAND YOUR NETWORK by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals
  • PREPARE FOR YOUR NEXT CHAPTER by making connections with a broad, innovative group of the industry's leading service providers at the Insurance Services Expo

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.



CLAIMS CONFERENCE SPONSORS

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2023 Claims Conference.

 

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