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National Flood Insurance Program (NFIP): Part I


Curriculum: Catastrophe

Robert Montgomery, Insurance Examiner, FEMA
Leesa O'Donnell Tomsett, SCLA, AIC, AINS, Lead Insurance Examiner, FEMA
Donald Waters, Claims Branch Chief, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    You must attend the full day of sessions, Parts I & II, to register for or renew a Flood Control Number (FCN).
  • National Flood Insurance Program (NFIP): Part II


    Curriculum: Catastrophe

    Robert Montgomery, Insurance Examiner, FEMA
    Leesa O'Donnell Tomsett, SCLA, AIC, AINS, Lead Insurance Examiner, FEMA
    Donald Waters, Claims Branch Chief, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    You must attend the full day of sessions, Parts I & II, to register for or renew a Flood Control Number (FCN).
  • Negligent Security Claims: Effective Adjusting


    Curriculum: Casualty Campus

    Christopher Flanagan, JD, Partner, Wilson Elser Moskowitz et al

  • List the elements of a negligent security claim and identify some of the common legal issues presented by these claims such as questions about foreseeability
  • Develop a plan to investigate these types of claims including what documents to obtain, witnesses to interview, and experts to retain
  • Describe potential coverage issues related to these claims
  • Specify common allegations raised by plaintiffs in negligent security claims and the available defenses
  • Negotiating Challenges Through & Beyond Covid-19


    Curriculum: General Interest

    Daniel DuBose, Manager, PILOT
    John Hammer, Operations Manager, PILOT

  • Reflect on your experiences and identify areas with the greatest potential for improvement
  • Initiate measures that support alternate methods of claims handling in the event of another similar situation
  • Recognize the importance of continuous innovation
  • Negotiating Strategies in Bodily Injury Claims


    Curriculum: Casualty Campus

    Richard Nouza, JD, Liability Consultant, Central Insurance Companies
    Christine A. Sullivan, CPCU, President, CAS Consulting, LLC

  • Identify the key components of an effective negotiation strategy
  • Build an effective negotiation strategy based on the merits of the case
  • Describe what tactics to employ to effectively negotiate a bodily injury claim
  • Apply the strategy and tactics to successfully negotiate the claim from both the defense and plaintiff’s point of view
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    Join us in Chicago for the 2021 PLRB Claims Conference.

    • Expand your horizons with more than 90 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 90 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Catastrophe
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    PLRB
    Property Coverage
    Special Investigation/Fraud
    Subrogation
    Technology
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

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