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Underwriting Issues in Insurance Claims

Curriculum: Underwriting and Claims

Monday, March 20 — 3:30 - 5:00
Tuesday, March 21 — 3:30 - 5:00

Sean O'Brien, JD, Shareholder, Bradshaw Fowler Proctor et al, Des Moines, IA
Jody Ochsner, CPCU, APA, Director-Commercial Lines, IMT Insurance Companies, West Des Moines, IA
Chris Owenson, CPCU, ARe, VP Commercial Lines, IMT Insurance Companies, West Des Moines, IA

  • Describe the underwriting process from start to finish
  • Explore how underwriting issues can arise in property insurance claims
  • Identify strategies for effective communication and coordination between underwriting and claims departments

Unfair Claims Practices: This is Jeopardy!

Curriculum: General Interest

Tuesday, March 21 — 8:00 - 9:30
Wednesday, March 22 — 1:30 - 3:00

James H. Cole, JD, Attorney, Marshall Dennehey Warner et al, Philadelphia, PA
Jennie Philip, Esq., Sr. Coverage Director, Chubb, Philadelphia, PA

  • Identify the nuances of the act and how the provisions directly affect day to day claims handling with concrete examples from a property perspective
  • Effectively explain how policyholders attempt to use violations of the act as evidence of bad faith and how best to avoid potential extra-contractual liability
  • Describe procedures for file documentation to ensure compliance with the act
  • Evaluate various positions and ways to handle different scenarios while remaining in compliance with the act


We hope you will join us in Orlando for 3 days of expanding your story as a claims professional.

  • WRITE YOUR OWN AGENDA from over 100 educational sessions within 14 tracks taught by industry leaders
  • EXPAND YOUR NETWORK by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals
  • PREPARE FOR YOUR NEXT CHAPTER by making connections with a broad, innovative group of the industry's leading service providers at the Insurance Services Expo

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2023 Claims Conference.


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