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Large Multifamily Structural Water Losses

Curriculum: Large Property Losses

Monday, March 18 — 3:30 - 5:00
Wednesday, March 20 — 8:30 - 10:00

Alex Mavrelis, IH & IEQ Practice Director, Gallagher Bassett Tech. Svcs., Miami Lakes, FL
Joseph Riley, , General Adjuster, Gallagher Bassett Tech. Svcs., Pleasantville, NY
Donald Rondy, Senior Project Professional, Gallagher Bassett Tech. Svcs., Tampa, FL

  • Understand the Stages of the Assessment and Restoration Process – discussion of the roles of the various parties, avoiding conflicts of interest, and the terms and conditions of water losses
  • Review Restoration Project Oversight and Clearance Inspections – driving the restoration process through rapid response, repeated assessments and mapping, area by area clearance, and cooperation between consultants and contractors in order to reduce overall project costs
  • Learn about Water Loss Project Documentation – compiling the moisture mapping, field and photographic documentation, dates and timelines, testing results, and clearance criteria into a single deliverable

Leadership Coaching: Energize Your Career

Curriculum: Leadership/Management

Monday, March 18 — 3:30 - 5:00
Tuesday, March 19 — 3:30 - 5:00

Michael Pavlisin, , Impact Through Awareness, LLC, Dana Point, CA

  • Bridge the gap between perception and reality of your awareness skills
  • Articulate awareness using reliable assessment tools
  • Identify your functioning sweet spots and blind spots
  • Leverage your impact in leading and resolving claims through higher relational awareness

Leading Amidst Stress & Burnout: Navigate the Storm

Curriculum: General Interest

Tuesday, March 19 — 10:30 - 12:00
Wednesday, March 20 — 3:30 - 5:00

Ryan Matchack, Senior Training Specialist, Grange Insurance, Columbus, OH
Marc Powell, Director of AIA, CRU Group, Hurst, TX

  • Identify the symptoms of stress: Emotional, Physical, Cognitive, Behavioral
  • Recognize the causes of stress
  • Evaluate all aspects of burnout and how they relate to customer service
  • Successfully cope with, or lessen, stress and burnout with techniques and tools

Leveling the Leadership Field for Women

Curriculum: Leadership/Management

Monday, March 18 — 3:30 - 5:00

Katrina Pitt, Asst. Property Claims Manager, Amica Mutual Group, Providence, RI
Jenny Pye, CPCU, AIC, API, Dir.-Comm'l Claims Operations, PILOT, Mobile, AL
Lindsay Wood, Sr. Dir.-Quality Improvement, Liberty Mutual Insurance, Portland, ME

  • Create strategies to level the leadership field
  • Prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI) – all in a day’s work
  • Shift the focus on how you manage

Litigation Harvesting: How MMA Went Away

Curriculum: Special Investigations/Fraud

Monday, March 18 — 10:30 - 12:00
Tuesday, March 19 — 8:00 - 9:30

Matthew D. Monson, JD, Managing General Partner, The Monson Law Firm, LLC, Mandeville, LA

  • Describe illegal tactics used by law firms to sign claimants.
  • Develop ways insurers can identify improper litigation harvesting by law firms.
  • Identify ways insurers can report improper litigation harvesting by law firms.

Litigation Strategies: Outside Counsel

Curriculum: General Interest

Tuesday, March 19 — 1:30 - 3:00
Wednesday, March 20 — 1:30 - 3:00

Larry Mason, Esq., Partner, Goldberg Segalla, LLP, Chicago, IL
Crystal Uebelher, JD, CPCU, AIC, AIM, Div. AVP-Corp. Claim Practices, Great American P&C Group, Cincinnati, OH

  • Develop improved claims handling skills for claims adjusters who manage litigated first and third party claims
  • Identify strategies for building and maintaining a positive and productive relationship with outside coverage counsel and underlying defense counsel
  • Explore remedies available to insurers when problems develop with outside coverage counsel and underlying defense counsel


Please join us in Boston for 3 days of sharing how you serve and adapt as an insurance professional in today’s rapidly evolving world:

  • Engage in over 100 innovative educational course selections across 14 learning tracks led by industry professionals serving your quest for know-how in the ever-evolving insurance landscape
  • Forge connections through one of the industry’s largest gatherings of diverse insurance professionals serving as a conduit for networking opportunities
  • Immerse yourself in the Insurance Services Expo interacting with hundreds of leading edge service providers showcasing products and tools to revolutionize service in the insurance industry

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2024 Claims Conference.


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