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Basic Plumbing Claims: Why are They So Confusing?

Curriculum: Special Investigations/Fraud

Tuesday, March 21 — 10:30 - 12:00
Wednesday, March 22 — 1:30 - 3:00

Robert Dehne, Esq., Partner, Gorelle & Salmon, P.A., Maitland, FL
Michelle Feduccia, PE, Senior Engineer, J.S. Held LLC, Tampa, FL
Kenneth Hall, Litigation Director, Universal North America, Sarasota, FL

  • Identify the parts of a plumbing system and how they work
  • Determine if a blockage is on or off premises
  • Describe how the policy applies to plumbing losses
  • Identify questions in plumbing losses that could signal a potentially fraudulent claim

Builder's Risk & Delay

Curriculum: Large Property Losses

Tuesday, March 21 — 1:30 - 3:00
Wednesday, March 22 — 3:30 - 5:00

Eric Guilmette, National General Adjuster, Sedgwick, Wilmington, MA
Granger Stuck, Executive Managing Director, J.S. Held LLC, Bellevue, WA

  • Contrast Property Damage and Builder’s Risk claims including builder's risk coverage issues
  • Develop strategy to work with insured to set expectations and document repair scope of work including project schedules and terms
  • Analyze schedule and project data to determine the Period of Repair vs. Period of Delay
  • Evaluate the claimed loss

Building Code: A Critical Look

Curriculum: Adjusting Property

Tuesday, March 21 — 8:00 - 9:30
Wednesday, March 22 — 10:30 - 12:00

Joey Lang, Chief Operating Officer, Cat Claims Unlimited, Clearwater, FL
Mike Rimoldi, MPA, CBO, CFM, Senior Project Manager, J.S. Held LLC, Valrico, FL

  • Interpret building codes to apply to various claims
  • Determine which questions to ask when dealing with building code supplements
  • Describe how the FEMA 50% Rule and the Roofing 25% Rule work
  • Determine which building code book and new construction codes apply to a structure and how they interact

Building Estimating: The Devil's in the Details

Curriculum: Adjusting Property

Monday, March 20 — 1:30 - 3:00
Wednesday, March 22 — 10:30 - 12:00

Robert J. Donahue, Jr., AIC, Founder, CEO, EGA, Donahue Insurance & Adjusting, Fair Oaks, CA
Todd Van Sant, Senior Project Estimator, ATI Restoration, LLC, Anaheim, CA

  • Evaluate blueprints to identify the details needed for an accurate building damage scope and estimate
  • Create an accurate building scope using advanced on-the-job site technology that’s readily available
  • Determine and identify the necessary components required to produce an accurate estimate for residential and commercial claims

Building Resilient Leadership for Women in the Industry

Curriculum: Leadership/Management

Monday, March 20 — 3:30 - 5:00
Tuesday, March 21 — 3:30 - 5:00

Karen Chiappinelli, CPCU, Assistant Vice President, Amica Mutual Group, Lincoln, RI
Jenny Pye, CPCU, AIC, API, Dir.-Comm'l Claims Operations, PILOT, Mobile, AL
Lindsay Wood, Sr. Dir.-Quality Improvement, Liberty Mutual Insurance, Portland, ME

  • Compare gender leadership gaps and differences
  • Strengthen your resilience while leading with empathy
  • Build a strategic network of allies and champions who advocate for and support your career and how to be that person for others that might need your support
  • This session is open to everyone -- women and all allies.

Business Income: Setting Expectations

Curriculum: Commercial Time Element Losses

Monday, March 20 — 1:30 - 3:00
Tuesday, March 21 — 3:30 - 5:00

Keith Seiffert, CPA, CFE, Sr. Mgr.-Forensic Accounting, Pario Forensic Accounting, St. Louis, MO
Marcy Sturgill, CSRP, AINS, AIS, Policy Services Manager, Illinois Casualty Company, Rock Island, IL

  • Effectively explain the purpose and intent of business income coverage
  • Identify the key to alternative business income calculation methods and the correlation to the financial statements
  • Establish expectations of all parties involved with the business income loss process
  • Apply key strategies that lead to successful resolution of business income claims


We hope you will join us in Orlando for 3 days of expanding your story as a claims professional.

  • WRITE YOUR OWN AGENDA from over 100 educational sessions within 14 tracks taught by industry leaders
  • EXPAND YOUR NETWORK by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals
  • PREPARE FOR YOUR NEXT CHAPTER by making connections with a broad, innovative group of the industry's leading service providers at the Insurance Services Expo

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2023 Claims Conference.


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