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Hail Damage to the Building Envelope

Curriculum: Adjusting Property

Monday, March 20 — 3:30 - 5:00
Tuesday, March 21 — 3:30 - 5:00

Brian Bean, AIC, Executive General Adjuster, Grange Insurance, Columbus, OH
Robert A. Danielson, PE, Senior Engineer, Haag Global, Inc., Adel, IA

  • Describe various hail impact patterns (large to small hail) and the effects on the building envelope including roofing and wall claddings
  • Differentiate between hail-related impacts and non-hail-related impacts to exterior building components and cladding
  • Determine the approximate timeline of a hail event by gathering manufacturing dates from roofing and building components

Handling Challenging People & Difficult Circumstances

Curriculum: General Interest

Tuesday, March 21 — 3:30 - 5:00
Wednesday, March 22 — 8:30 - 10:00

Richard Ainsworth, CPCU, AIC, AIM, Sr. Consultant, Equis Consulting, Indianapolis, IN
Tom Meier, Senior Consultant, Equis Consulting, Indianapolis, IN

  • Recognize the three dysfunctional go-to responses that will result in making the situation worse for you and the insured
  • Establish a system of boundaries that can help defuse your reaction to conflict
  • Increase your ability to manage dysfunctional patterns of interaction
  • Eliminate words that trigger reaction and provoke anger
  • Set appropriate expectations and limits on an emotionally unreasonable client

Homeowners Claims: Sticky Issues Facing Adjusters

Curriculum: Property Coverage

Tuesday, March 21 — 10:30 - 12:00
Wednesday, March 22 — 8:30 - 10:00

Paul Kilmer, CPCU, AIC, Retired, EMC Insurance Companies, DeWitt, MI
Michael T. Ryan, JD, Partner, Merry, Farnen & Ryan, P.C., St. Clair Shores, MI

  • Assess when an insured does, and does not, reside in the insured property and evaluating the impact of that upon coverage
  • Determine how to apply the worldwide contents coverage provision in claims where the personal property is not located at the insured property
  • Compare when appraisal is or is not appropriate
  • Determine when something meets the definition of an "Other Structure" under Coverage B


We hope you will join us in Orlando for 3 days of expanding your story as a claims professional.

  • WRITE YOUR OWN AGENDA from over 100 educational sessions within 14 tracks taught by industry leaders
  • EXPAND YOUR NETWORK by telling your story as a claims professional and hearing the stories of a diverse range of claims professionals
  • PREPARE FOR YOUR NEXT CHAPTER by making connections with a broad, innovative group of the industry's leading service providers at the Insurance Services Expo

It was my first time, so it was a great time hearing from a lot of different people and experiencing something new.

I like there are educated speakers who show genuine appreciation and passion for their topics.

I enjoyed the variety of sessions and the networking promoted within the session. I alsoappreciated the collection of exhibitors that had various ways of engagement.

The Networking was amazing, but just being able to be together with peers and new friendsagain was so needed!

I enjoyed meeting other professionals in the business. I also loved the various topics andhearing how other insurance carriers were addressing some of the same issues we encounter.

The informational sessions were very useful and gave me a lot of great things to bring backwith me.

The variety of content and the sessions that were interactive. So valuable to learn from otherattendees and how they tackle challenges and issues at their organizations.

Opportunity to connect with other claim professionals and vendors. Informative & interestingpresentations. Appreciated that a lot of the presentations qualified for CE credit.

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2023 Claims Conference.


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