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Hail Damage to Building Components, Cladding & HVAC


Curriculum: Adjusting Property

Robert A. Danielson, PE, Senior Engineer, Haag Global, Inc.
Jay Dykstra, Technical Education Manager, HVAC Investigators LLC

  • Describe various hail impact patterns (large to small hail) and the effects on building exterior components including windows, roof and wall claddings, and HVAC equipment
  • Differentiate between hail-related impacts and non-hail-related impacts to exterior building components, claddings, and HVAC equipment
  • Review the various ways hail damage can impact the reparability of common HVAC systems and equipment
  • Handling Difficult People & Challenging Circumstances


    Curriculum: General Interest

    Richard Ainsworth, CPCU, AIC, AIM, Mgr. Claim Rel. & Staff Dev., Indiana Farm Bureau Insurance
    Tom Meier, Senior Consultant, Equis Consulting

  • Recognize the three dysfunction go-to responses that will result in making the situation worse for you and the insured
  • Establish a system of boundaries that can help diffuse your reaction to conflict
  • Increase your ability to manage dysfunctional patterns of interaction
  • Eliminate words that trigger reaction and provoke anger
  • Set appropriate expectations and limits on an emotionally unreasonable client
  • High Exposure Commercial Liability Claims


    Curriculum: Casualty Campus

    Richard Harer, CFE, CPE, VP-Investigations, Specialized Investigations
    Peter Schifrin, RPA, President, SGD, Inc.

  • Review challenging current adjustment issues in high exposure commercial liability claims handling
  • List steps needed to address these challenging issues
  • Mitigate claims with significant indemnity exposures
  • Homeowners Conundrums: Potpourri of Issues


    Curriculum: Property Coverage

    Paul Kilmer, CPCU, AIC, Claims Manager, EMC Insurance Companies
    John McLaughlin, AIC, AVP-Claims, Narragansett Bay Insurance
    Michael T. Ryan, JD, Partner, Merry, Farnen & Ryan, P.C.

  • Define what constitutes a theft
  • Identify who can bring a claim under the death provision
  • Compare when appraisal is or is not appropriate
  • Determine when something meets the definition of an "other structure" under coverage B
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    Join us in Chicago for the 2021 PLRB Claims Conference.

    • Expand your horizons with more than 90 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 90 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Catastrophe
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    PLRB
    Property Coverage
    Special Investigation/Fraud
    Subrogation
    Technology
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

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