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Making Judicial Sense of Property Coverage


Curriculum: Property Coverage

Sherri King, Claims & Risk Engineering Mgr., State Auto Insurance Companies
William O. Krekstein, JD, Partner, Timoney Knox, LLP

  • Identify current landscape for property insurance coverage disputes, including arguments on policy ambiguity, impact of public adjusters, and perceptions on COVID-19 pandemic
  • Describe recent judicial decisions affecting property insurers and their impact on claims handling
  • Focus on importance of internal review prior to making coverage determinations
  • Identify trends in various jurisdictions for key property coverage topics to litigate coverage disputes efficiently
  • Management Tools for Understanding Unintended Consequences


    Curriculum: Leadership

    William Galonski, CPCU, ARM, AIC, AU, VP Claims/Facilities, Western Reserve Group
    Tim Krauskopf, Global Executive Director, AREPA

  • Define “unintended consequences” and characteristics related to business leadership decision-making
  • Evaluate Systems Thinking tools for analyzing consequences
  • Analyze technology implications of unintended consequences and agile solutions
  • Identify learning organizations and continuous Improvement methods for change that reduce unintended consequences
  • Mediation Techniques & Strategies that Work


    Curriculum: Alternate Dispute Resolution

    Andy Rock, JD, Partner, The Rock Law Group, P.A.
    Nic Wheeler, General Adjuster, Hartford Insurance Group
    Holly Wolf, VP Claims, Geovera U.S. Insurance Group

  • Describe optimal strategies to employ when preparing for a mediation
  • Identify qualities that contribute to a successful mediation
  • Demonstrate persuasive presentation techniques to enhance negotiation leverage
  • Evaluate steps to take to conclude mediation with enforceable settlements
  • Misrepresentations: Coverage Considerations


    Curriculum: Special Investigations/Fraud

    Randall Harvill, Property Claims Manager, National General Insurance
    Richard I. Woolf, JD, Partner, Baker Sterchi Cowden & Rice

  • Recognize fact scenarios giving rise to misrepresentations in the application and claim investigation
  • Identify coverage issues that arise when facts appear inconsistent with what was initially presented by the insured
  • Apply coverage principles to various fact scenarios to better address apparent misrepresentations in an application or claim
  • Multiple Claimants & Insufficient Policy Limits


    Curriculum: Casualty Campus

    Robert S. Marshall, JD, Partner, Nicolaides Fink Thorpe et al

  • Survey differing case law and statutory requirements that apply to handling claims with multiple claimants, multiple insureds, and insufficient policy limits
  • Develop effective methods to manage policy limits in situations presenting multiple claimants or multiple insureds
  • Examine approaches to handle claims in good faith and fair dealing where multiple claimants or multiple insureds are involved to minimize exposure to bad faith liability
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    Join us in Chicago for the 2021 PLRB Claims Conference.

    • Expand your horizons with more than 90 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 90 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Catastrophe
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    PLRB
    Property Coverage
    Special Investigation/Fraud
    Subrogation
    Technology
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

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