Making Judicial Sense of Property Coverage

Curriculum: Property Coverage

Sherri King, Claims & Risk Engineering Mgr., State Auto Insurance Companies
William O. Krekstein, JD, Partner, Timoney Knox, LLP

Identify current landscape for property insurance coverage disputes, including arguments on policy ambiguity, impact of public adjusters, and perceptions on COVID-19 pandemic

Describe recent judicial decisions affecting property insurers and their impact on claims handling

Focus on importance of internal review prior to making coverage determinations

Identify trends in various jurisdictions for key property coverage topics to litigate coverage disputes efficiently

Management Tools for Understanding Unintended Consequences

Curriculum: Leadership

William Galonski, CPCU, ARM, AIC, AU, VP Claims/Facilities, Western Reserve Group
Tim Krauskopf, Global Executive Director, AREPA

Define “unintended consequences” and characteristics related to business leadership decision-making

Evaluate Systems Thinking tools for analyzing consequences

Analyze technology implications of unintended consequences and agile solutions

Identify learning organizations and continuous Improvement methods for change that reduce unintended consequences

Mediation Techniques & Strategies that Work

Curriculum: Alternate Dispute Resolution

Andy Rock, JD, Partner, The Rock Law Group, P.A.
Nic Wheeler, General Adjuster, Hartford Insurance Group
Holly Wolf, VP Claims, Geovera U.S. Insurance Group

Describe optimal strategies to employ when preparing for a mediation

Identify qualities that contribute to a successful mediation

Demonstrate persuasive presentation techniques to enhance negotiation leverage

Evaluate steps to take to conclude mediation with enforceable settlements

Misrepresentations: Coverage Considerations

Curriculum: Special Investigations/Fraud

Randall Harvill, Property Claims Manager, National General Insurance
Richard I. Woolf, JD, Partner, Baker Sterchi Cowden & Rice

Recognize fact scenarios giving rise to misrepresentations in the application and claim investigation

Identify coverage issues that arise when facts appear inconsistent with what was initially presented by the insured

Apply coverage principles to various fact scenarios to better address apparent misrepresentations in an application or claim

Multiple Claimants & Insufficient Policy Limits

Curriculum: Casualty Campus

Robert S. Marshall, JD, Partner, Nicolaides Fink Thorpe et al

Survey differing case law and statutory requirements that apply to handling claims with multiple claimants, multiple insureds, and insufficient policy limits

Develop effective methods to manage policy limits in situations presenting multiple claimants or multiple insureds

Examine approaches to handle claims in good faith and fair dealing where multiple claimants or multiple insureds are involved to minimize exposure to bad faith liability