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Making Judicial Sense of Property Coverage

Curriculum: Property Coverage

Sherri King, Claims & Risk Engineering Mgr., State Auto Insurance Companies
William O. Krekstein, JD, Partner, Timoney Knox, LLP

  • Identify current landscape for property insurance coverage disputes, including arguments on policy ambiguity, impact of public adjusters, and perceptions on COVID-19 pandemic
  • Describe recent judicial decisions affecting property insurers and their impact on claims handling
  • Focus on importance of internal review prior to making coverage determinations
  • Identify trends in various jurisdictions for key property coverage topics to litigate coverage disputes efficiently
  • Management Tools for Understanding Unintended Consequences

    Curriculum: Leadership

    William Galonski, CPCU, ARM, AIC, AU, VP Claims/Facilities, Western Reserve Group
    Tim Krauskopf, Global Executive Director, AREPA

  • Define “unintended consequences” and characteristics related to business leadership decision-making
  • Evaluate Systems Thinking tools for analyzing consequences
  • Analyze technology implications of unintended consequences and agile solutions
  • Identify learning organizations and continuous Improvement methods for change that reduce unintended consequences
  • Mediation Techniques & Strategies that Work

    Curriculum: Alternate Dispute Resolution

    Andy Rock, JD, Partner, The Rock Law Group, P.A.
    Nic Wheeler, General Adjuster, Hartford Insurance Group
    Holly Wolf, VP Claims, Geovera U.S. Insurance Group

  • Describe optimal strategies to employ when preparing for a mediation
  • Identify qualities that contribute to a successful mediation
  • Demonstrate persuasive presentation techniques to enhance negotiation leverage
  • Evaluate steps to take to conclude mediation with enforceable settlements
  • Misrepresentations: Coverage Considerations

    Curriculum: Special Investigations/Fraud

    Randall Harvill, Property Claims Manager, National General Insurance
    Richard I. Woolf, JD, Partner, Baker Sterchi Cowden & Rice

  • Recognize fact scenarios giving rise to misrepresentations in the application and claim investigation
  • Identify coverage issues that arise when facts appear inconsistent with what was initially presented by the insured
  • Apply coverage principles to various fact scenarios to better address apparent misrepresentations in an application or claim
  • Multiple Claimants & Insufficient Policy Limits

    Curriculum: Casualty Campus

    Robert S. Marshall, JD, Partner, Nicolaides Fink Thorpe et al

  • Survey differing case law and statutory requirements that apply to handling claims with multiple claimants, multiple insureds, and insufficient policy limits
  • Develop effective methods to manage policy limits in situations presenting multiple claimants or multiple insureds
  • Examine approaches to handle claims in good faith and fair dealing where multiple claimants or multiple insureds are involved to minimize exposure to bad faith liability

    Join us in Chicago for the 2021 PLRB Claims Conference.

    • Expand your horizons with more than 90 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 90 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    Property Coverage
    Special Investigation/Fraud
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.


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