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IBHS Performance Ratings for Impact Resistant Shingles


Curriculum: Adjusting Property

Anne D. Cope, Ph.D., PE, Chief Engineer, IBHS

  • Identify packaging markings for Impact Resistant (IR) shingles
  • Compare the types of damage that can be observed on asphalt shingles from real hail and, separately, from steel balls (or hammers)
  • Describe what performance is needed from asphalt shingles to survive typical hailstorms
  • Identify IR shingle brands and their lab performance ratings
  • Impactful Learning for Today’s Claims Professionals


    Curriculum: General Interest

    Shonda Boyer, MBA, Instructional Designer, American Family Insurance
    Vanessa M. Britton, Sr. Mgr.-Corporate Marketing, Rimkus Consulting Group, Inc.
    Valerie Butler, CPLP, Instructional Designer, American Family Insurance

  • Describe instructional methods and tools used to engage claims professionals in learning experiences such as micro-learning, adaptive learning, gamified learning with augmented reality (AR), and more
  • Evaluate how various learning experiences can be built with current authoring tools
  • Apply instructional methods and tools to claims professional personas to assess effectiveness
  • Explore e-learning solutions the industry currently offers to help claims professionals earn CE credits
  • Industrial Hemp: Underwriting & Coverage Principles


    Curriculum: Underwriting and Claims

    Rebecca Clark, CPCU, ARe, AU, AINS, Dir.-P&C Underwriting Services, American National P&C Group

  • Define what industrial hemp is and compare the difference between it and marijuana
  • Trace the history of hemp in the US to evaluate the current landscape
  • Describe the legal status and emerging issues surrounding industrial hemp and CBD oil
  • Identify basic farming principles and describe how to underwrite for grain, fiber or CBD hemp exposures
  • Evaluate insurance coverage considerations and issues that arise when insuring industrial hemp
  • Insurer vs. Insurer Litigation: Coverage Issues


    Curriculum: Casualty Campus

    Dick Cammett, Owner, EG Claims Adjusting/Consulting
    William K. McVisk, JD, Partner, Tressler LLP

  • Manage various claim scenarios that involve coverage disputes between insurers for the same insured
  • Determine what recourse a defending insurer has against other insurers which are not participating in defense and indemnity for such cases
  • Describe the remedies available to the participating insurers and defenses that may be available to non-participating insurers
  • Survey recent legal developments in cases involving litigation between insurers for the same insured
  • Interplay of Computer Fraud, Funds Transfer Fraud


    Curriculum: Adjusting Property

    D.M. Studler, MAcc, CPA, CFF, Founding & Managing Member, SDC CPAs, LLC

  • Describe the types of claims that may be anticipated with cyber security losses
  • Evaluate the various coverages that might apply
  • Identify the various duties often required by the insured
  • Review resources to help respond to cyber security, computer fraud, and ransomware claims
  • Interplay of Underwriting & Property Claims


    Curriculum: Underwriting and Claims

    Sean O'Brien, JD, Shareholder, Bradshaw Fowler Proctor et al
    Jody Ochsner, CPCU, APA, Comm'l Lines Senior Manager, IMT Insurance Companies
    Chris Owenson, CPCU, ARe, VP Commercial Lines, IMT Insurance Companies

  • Describe the underwriting process from start to finish
  • Explore how underwriting issues can arise in property insurance claims
  • Identify strategies for effective communication and coordination between underwriting and claims departments
  • Interplay of Unit Owner’s & Association Policy Claims


    Curriculum: Adjusting Property

    Linda Fields, AIC, AIS, Manager, Claims Operations, USAA Group
    Enrico Valdez, JD, General Counsel, USAA Group

  • Locate and cite statutory language
  • Determine priority of law/governing documents
  • Interpret and apply governing documents
  • Separate coverage under a unit owner's policy and association policy
  • Investigating Residential Fires: Burning Down the House


    Curriculum: Large Property Losses

    Thomas Cellilli, III, JD, Principal, Skarzynski Marick & Black LLP
    Jason T. Karasinski, IAAI-CFI, NAFI-CFEI, President/Owner, Fire Research & Technology

  • Evaluate the facts surrounding a residential fire loss
  • Establish lines of communication and activity with all interested parties
  • Create a plan to gather and preserve physical evidence including social media.
  • Identify qualified NFPA 1033 and 921 experts to assist in your investigation
  • Prepare your fire investigation team for possible litigation
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    Join us in Chicago for the 2021 PLRB Claims Conference.

    • Expand your horizons with more than 90 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 90 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Catastrophe
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    PLRB
    Property Coverage
    Special Investigation/Fraud
    Subrogation
    Technology
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

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