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IBHS Performance Ratings for Impact Resistant Shingles


Curriculum: Adjusting Property

Monday 1:30 - 2:30
Tuesday 10:30 - 11:30

Anne D. Cope, Ph.D., PE, Chief Engineer, IBHS

  • Identify packaging markings for Impact Resistant (IR) shingles
  • Compare the types of damage that can be observed on asphalt shingles from real hail and, separately, from steel balls (or hammers)
  • Describe what performance is needed from asphalt shingles to survive typical hail storms
  • Identify IR shingle brands and their lab performance ratings
  • Impactful Learning for Today’s Claims Professionals


    Curriculum: General Interest

    Tuesday 1:30 - 3:00
    Wednesday 1:30 - 3:00

    Shonda Boyer, MBA, Instructional Designer, American Family Insurance
    Vanessa M. Britton, Sr. Mgr.-Corporate Marketing, Rimkus Consulting Group, Inc.
    Valerie Butler, CPLP, Instructional Designer, American Family Insurance

  • Describe instructional methods and tools used to engage claims professionals in learning experiences such as micro-learning, adaptive learning, gamified learning with augmented reality (AR), and more.
  • Evaluate how various learning experiences can be built with current authoring tools
  • Apply instructional methods and tools to claims professional personas to assess effectiveness
  • Explore e-learning solutions the industry currently offers to help claims professionals earn CE credits
  • Industrial Hemp: Underwriting & Coverage Principles


    Curriculum: Underwriting and Claims

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Rebecca Clark, CPCU, ARe, AU, AINS, Dir.-P&C Underwriting Services, American National P&C Group
    Sonya S. VanBortel, JD, CPCU, ARe, Senior Counsel, American National P&C Group

  • Define what industrial hemp is and compare the difference between it and marijuana
  • Trace the history of hemp in the US to evaluate the current landscape
  • Describe the legal status and emerging issues surrounding industrial hemp and CBD oil
  • Identify basic farming principles and describe how to underwrite for grain, fiber or CBD hemp exposures
  • Evaluate insurance coverage considerations and issues that arise when insuring industrial hemp
  • Insurer vs. Insurer Litigation: Coverage Issues


    Curriculum: Casualty Campus

    Wednesday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Dick Cammett, Owner, EG Claims Adjusting/Consulting
    William K. McVisk, JD, Partner, Tressler LLP

  • Manage various claim scenarios that involve coverage disputes between insurers for the same insured
  • Determine what recourse a defending insurer has against other insurers which are not participating in defense and indemnity for such case
  • Describe the remedies available to the participating insurers and defenses that may be available to non-participating insurers
  • Survey recent legal developments in cases involving litigation between insurers for the same insured
  • Interplay of Computer Fraud, Funds Transfer Fraud


    Curriculum: Adjusting Property

    Monday 1:30 - 3:00

    Susan Sabouni, Claims Manager, Philadelphia Insurance Cos.
    D.M. Studler, MAcc, CPA, CFF, Founding & Managing Member, SDC CPAs, LLC

  • Describe the types of claims that may be anticipated with cyber security losses
  • Evaluate the various coverages that might apply
  • Identify the various duties often required by the insured
  • Review resources to help respond to cyber security, computer fraud, and ransomware claims
  • Interplay of Underwriting & Property Claims


    Curriculum: Underwriting and Claims

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Sean O'Brien, JD, Shareholder, Bradshaw Fowler Proctor et al
    Jody Ochsner, CPCU, APA, Comm'l Lines Senior Manager, IMT Insurance Companies
    Chris Owenson, CPCU, ARe, VP Commercial Lines, IMT Insurance Companies

  • Describe the underwriting process from start to finish
  • Explore how underwriting issues can arise in property insurance claims
  • Identify strategies for effective communication and coordination between underwriting and claims departments
  • Interplay of Unit Owner’s & Association Policy Claims


    Curriculum: Adjusting Property

    Tuesday 3:30 - 5:00
    Monday 1:30 - 3:00

    Linda Fields, AIC, AIS, Manager, Claims Operations, USAA Group
    Enrico Valdez, JD, General Counsel, USAA Group

  • Locate and cite statutory language
  • Determine priority of law/governing documents
  • Interpret and apply governing documents
  • Separate coverage under a unit owners policy and association policy
  • Investigating Residential Fires: Burning Down the House


    Curriculum: Large Property Losses

    Tuesday 8:00 - 9:30
    Wednesday 1:30 - 3:00

    Thomas Cellilli, III, JD, Principal, Skarzynski Marick & Black LLP
    Kerry C. Crawford, AIC, Senior Claims Specialist, Sompo International
    Jason T. Karasinski, IAAI-CFI, NAFI-CFEI, President/Owner, Fire Research & Technology

  • Evaluate the facts surrounding a residential fire loss
  • Establish lines of communication and activity with all interested parties
  • Create a plan to gather and preserve physical evidence including social media.
  • Identify qualified NFPA 1033 and 921 experts to assist in your investigation
  • Prepare your fire investigation team for possible litigation
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    Outstanding Claims Professionals, 2020: Call for Nominations


    Please join us at the Property & Liability Resource Bureau 2020 Claims Conference!

    Expand Your Horizons & Challenge your Thinking at the PLRB Claims Conference

    Join us in Washington, DC, for our claims talent revolution where you'll:

    • Expand your horizons with 100 educational course selections within 14 education tracks taught by industry leaders, preparing you for your future
    • Challenge your thinking, redefine what it means to be a claims professional today
    • Expand your network by connecting with a diverse range of claims professionals from hundreds of companies across the nation
    • Build connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service providers

    About 100 educational sessions will be offered during the 3-day conference from a wide variety of curricula including:

    Adjusting Property
    Alternate Dispute Resolution
    Casualty Campus
    Catastrophe
    Commercial Time Element Losses
    General Interest
    Large Property Loss

    Leadership & Management
    PLRB
    Property Coverage
    Special Investigation/Fraud
    Subrogation
    Technology
    Underwriting & Claims

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2020 Claims Conference.

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